The Tribune

The customer is correct in saying that her check was posted for the wrong amount by the bankHowever after tipping the carrier the full requested amount, we wrote off the balance from the customer's accountShe received the full length of service as if we had posted the full intended amount of the payment If the customer feels additional is owed we encourage her to call C [redacted] in our SLO Audience Development Department and we would be happy to discuss further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12817213, and find that this resolution is satisfactory to me Regards, L [redacted] ***

Our Audience Development Distribution Manager spoke with the customer on Friday 3/11/and explained to her that we have changed the Premium Day pricing and that all special sections are now included with the price of the paper The manager reviewed her previous subscriptions with with her and the manager and customer agreed that her account was credited for days she believed were missing and that her subscription was stopped in the appropriate time frame that it should have based on her paymentsWe explained to the customer that the overall cost of the current offer includes a $activation fee which all subscribers pay with a new subscription, even if they have been prior subscribers That is detailed on all of our subscriber offers

Our Audience Development Distribution Manager spoke with the customer on Friday 3/11/and explained to her that we have changed the Premium Day pricing and that all special sections are now included with the price of the paper The manager reviewed her previous subscriptions with
with her and the manager and customer agreed that her account was credited for days she believed were missing and that her subscription was stopped in the appropriate time frame that it should have based on her payments.We explained to the customer that the overall cost of the current offer includes a $activation fee which all subscribers pay with a new subscription, even if they have been prior subscribers. That is detailed on all of our subscriber offers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11230496, and appreciate that they acknowledge there has been some billing discrepancyI will let it rest at this point, but will not continue with the back and forth that has gone on for years before I contacted Revdex.com
Regards,
J*** ***

I am rejecting this response because: While I did talk to someone at the Tribune, we did NOT agree that my subscription was stopped on timeI explained that I sent in a check (#5420) for $which included a $tipThe Trib rep said the tip had been passed on to the carrier, and that the paper had been paid $I told her I would get a copy of the check from the bankThat's where the discussion ended.I now have a copy of the clearly legible check, written for $The bank cleared it for $So, the newspaper's records, the actual check, and the bank records do not jiveThis could explain part of my frustration(I clearly paid for the subscription extension, but didn't receive itThe newspaper rep believed they'd received some funds, but not full paymentWhere the error occurred beyond my check, mailed 6/15/15, I have no idea.) She did explain that the Tribune has changed their policy to include the special sections for which subscribers have been charged extra (or shorted in dailies) for years
Regards,
J*** ***

Our Audience Development Distribution Manager
" background-"> spoke with the customer on Friday 3/11/and explained to her that we have changed the Premium Day pricing and that all special sections are now included with the price of the paper The manager reviewed her previous subscriptions with with her and the manager and customer agreed that her account was credited for days she believed were missing and that her subscription was stopped in the appropriate time frame that it should have based on her paymentsWe explained to the customer that the overall cost of the current offer includes a $activation fee which all subscribers pay with a new subscription, even if they have been prior subscribers. That is detailed on all of our subscriber offers

We have spoken with this customer and apologized for the poor service caused by some high carrier turnover in her area.  We regret that we were unable to meet her expectations and hope she will consider subscribing again in the future.  We have already processed a refund for the amount...

left on her account and based on the circumstances surrounding this issue will honor her request for a full refund. This remaining portion of the refund will be processed on Friday, June 19.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12817213, and find that this resolution is satisfactory to me.
Regards,
L[redacted]

The customer is correct in saying that her check was posted for the wrong amount by the bank. However after tipping the carrier the full requested amount, we wrote off the balance from the customer's account. She received the full length of service as if we had posted the full intended amount of the payment.  If the customer feels additional is owed we encourage her to call C[redacted] in our SLO Audience Development Department and we would be happy to discuss further.

Customer has been contacted and as per customer request will honor the date he moved from Turnstone St. ARM Solutions has been notified and account will be removed from all retention files. If you have any further requests or questions please feel free to contact us at ###-###-####.

Review: I wish to file a complaint against the local newspaper up here in the city of San Luis Obispo, California. The newspaper know as The Tribune, has on many occasions, to not delivering our paper. We alone this week are missing Sundays, Tuesdays, and today Wednesday, papers. We call and the auto system takes our calls and gives us assurance that a paper will be delivered the next day, unfortunately the next day comes and no paper. We still have not recieved Sundays paper and it is now Wednesday. We pay good money to have the paper delivered and as you know a newspaper is history when it arrives, but becomes real history when it doesn't come at all. There doesn't seem to be a live person that works at this paper, everyone one I talked to in the past is out of country at a call center in the Philippians. I am very upset with the service that I am receiving with this company and IF THEY CAN'T DELIVER THE PAPER IN A TIMELY MANNER THEN I WISH A TOTAL REFUND. They seem to have a very bad problem with their carriers that deliver the paper for them. And they can't control the carriers on the delivery schedules. Can you please file this complaint with them and get us a full refund.Desired Settlement: This was their second chance and they have a very erratic delivery schedule and some times the paper never gets here, not even when they promise to have there the next day. So we decided We wish to have a complete, full refund

Business

Response:

We have spoken with this customer and apologized for the poor service caused by some high carrier turnover in her area. We regret that we were unable to meet her expectations and hope she will consider subscribing again in the future. We have already processed a refund for the amount left on her account and based on the circumstances surrounding this issue will honor her request for a full refund. This remaining portion of the refund will be processed on Friday, June 19.