The Tub Doctors, Inc.

Review: I have contracted The Tub Doctors to remodel my bathroom. Replace existing exhaust fan with Braun in same location utilizing exhaust vent that discharges out the side of the house. Wrong light fixture installed. I replaced the flooring in the bathroom prior to their work being done per their request. they put razor cuts in the floor. The caulk they used on the white wall panels is yellow in color (should be white). They created a water leak that ran into the lower bathroom and into the basement. This leak was not found until over a week later, causing damage that they are not willing to remove lower panels to inspect for damages.

When I inspected the property and saw that they had covered the exhaust vent. I immediately called them to stop the process and install that vent in the correct location. I was told by Logan they will, they know where that hole is to install it. This was not done. Then they told me it is vented out of the roof. This was not true, it is vented into my attic which is causing humidity in my attic and mold on my ceiling. Then they tell it is not up to code to put the vent in that location, I called the city of West Allis inspector, the vent can be placed in the shower area as long as it is grounded. The old exhaust fan was grounded. Also the vent installed is not a braun, it is week and is not acceptable.

They promised cleaning supplies for the tub that they painted. I have not received this nor a list of approved cleaning supplies for the tub. The mirror and lights over the mirror are not the correct one that I ordered. Nor is the lights centered over the mirror. Looks terrible.

They changed the light fixture, vent type and location, with out consulting me, after I have numerously told them it was not correct. They kept on telling me it would be corrected. It is not.Desired Settlement: They need to redo the bathroom exactly the way I have asked them too when they quoted the job. They need to reimburse me for the plumber I had to call to stop the water from running down my walls and professionally inspect the premises for possible mold. They need to reimburse me for the damaged floor.

They remodeled my lower bathroom back in December 2014. They were suppose to replace the vent utilizing the external exhaust that was vented to the exterior. Tub Doctors just told me they didn't. This needs to be fixed.

Provide me with the cleaning supplies for the painted tub and a list of approved cleaning supplies as promised.

Business

Response:

We are contracted with Ms. [redacted] - she emailed over a signed contract on 4-8-15 and then revised it on 4-10-15 with another signed contract in which she added hand written notes. We started the job on 4-30-15 and finished on 5-6-15. - She did call regarding a leak which she did have a plumber come out to fix. The only piping we deal with is the around the valve and above when we change faucets. This "capping" of a potential leak at 1/2" solder joint was in no way changed or "fixed" when we did the faucets. It may have been loosened when we installed the new valve and trim. Randy True (foreman) and myself went to the property to inspect the if there was any damage to the upper unit or the lower unit. We found that any water pretty much went straight to the basement - floor was fine. The ceiling panel in the lower unit was solid and there was no indication that water had damaged the walls or the ceiling. If the leak was so bad, the ceiling panel and surround in the lower unit would have needed to replaced - they would have bowed and came loose from the wall. We have it noted in the file of this occurance, so if there was an issue at a later date, we would have taken care of this under the warranty. We did notice that the exhaust fan/light in the lower unit (which is in the ceiling) was loose. We able to get in there on 5-17 - double checked the ceiling for water damage and tightened up that exhaust fan. - When we were there to inspect the water/leak, we did look at the floor regarding the razor cuts. I have asked several times where these cuts are since Randy or myself were not able to see these areas. -This is the first time I am hearing regarding the yellowing caulk. This was not an issue that she had mentioned in any of the many emails we have sent and was not noted when we were there.-We did drop off the cleaning supplies which were left by the back door of the upper unit. The approved cleaning supplies list is in the folder which carries all of the warranties information. Since this job is not complete or paid for, we still have that information.-When asked regarding the light fixture, she had no idea what was ordered the last time. We were not able to get into the lower unit to see what was needed so we installed a light letting her know that we would change to the correct one when it's decided that was the correct one.-The mirror is the exact same mirror as the lower unit but we did add a mirror mate to the lower unit. That was a change since it was not on the contract.-Exhaust fan - the original fan was low on the soap dish wall in the shower. According to our installers, the original vent was vented into the wall cavity - not vented anywhere and with any splashing - water would get into that exhaust. I'm not aware of any agreement, since it was not listed in the contract, that we were leaving the exhaust fan in the shower wall. We did vent the exhaust fan in to the attic - we also let her know that if she wanted this vented out the roof, she would need to call a roofing company. -We did set up a time for our installer to come out to install the new light which would be centered over mirror and the mirror mate, double check the flooring for razor cuts, etc on the 6-17-15. Mrs. [redacted] did not inform the tenants that we were coming so we were not able to get into the unit. We only got lucky with the lower unit, since the tenant was home and allowed us to come in. -I also had a meeting set up with Mrs. [redacted] on 6-22 @ 5:45 to go over these issues but she did not show up. Since we have made two attempts to get these issues addressed, I did email her a copy of the outstanding invoice of $,2985.00 informing her that we would be more that happy to finish the work when that invoice is paid.

Business

Response:

We did have a full day scheduled (June 17th) to rectify these issues: Install the correct light fixture and center above mirror, install mirror mate, install a new drain/overflow, look at the cuts on the floor. We were not able to get into the unit since it was not scheduled with the tenants. This was a day lost for us and our technician. I was not able to meet on 6-12-15 due to the fact that my vehicle was in the shop and I emailed Mrs. [redacted] the day before to cancel that appointment. We did set another appointment to meet on 6-22-15 @ 5:45. I was there but no one answered the door. Just as I was leaving a message for Mrs. [redacted], her son came out and informed me that she was not there to meet and that she would call to reschedule. Since I did not get a phone call on Tuesday, I emailed her on Wednesday with a copy of the invoice stating that we would be more than happy to complete the job when we received payment. The folder that we give customers at the end of the job has all of the warranty information, cleaning info., etc. in it. We do give the cleaning kits to our customers as a small token of appreciation and since the first one was misplaced, we have it in our notes to bring another one when we are able to rectify the other issues. As far as the exhaust fan goes, I stand by my technicans decision to install into the ceiling with the light. That is the way we installed the vent in the lower unit (which she wanted the upper to be the same as the lower) and we are not comfortable installing the vent in the wall of the soap dish wall. We can vent the exhaust out along the side of the attic if this is what she wants but we do not vent out through the roof. We have every intention of finishing this project but after being there twice to try to rectify these issues, we feel that we should be paid something if not all of the balance.

Consumer

Response:

I accept Tub Doctors to complete the job.

I have purchased a Braun Exhaust that I want installed, the quality is better. (You can have your exhaust fan-it doesn't pull the air out of the bathroom - fan is too weak). Yes I accept it to be vented outside the side of the attic (will need a screen of some sort on it so the birds don't build a nest in it.

As long as all the issues are resolved that have been addressed in my e-mails, I am acceptable to moving forward to get this job completed as soon as possible.

Review: Called tub doctors to refinish tub. They did a terrible job and have been back 4 times, and the work is still inferior. The tub has runs down the sides and woodwork has back spray all over it. Have not had bathroom for multiple days in over 1 month.Desired Settlement: fix it right and partial refund for inconvenience of not having bathroom for multiple days.

Business

Response:

I did respond to this complaint prior to 11-7 but for some reason, you did not receive it.We did refinish the tub for Mr. [redacted] on 9-17-14. We did receive a call from the customer regarding overspay and the appearance of the tub. We have been out there to re-do the tub and clean up the overspray. Myself and our [redacted], did meet with Mr. [redacted] on Oct 24th, at which time we were told that he had no issue with the tub but still could see where we cleaned up, repaired areas on the door and clothes chute door.From the conversation between us, I did get the impression that Mr. [redacted] did not want us back out to do any work. I then asked what we could do at that point to help. He mentioned knocking off $100-$150 off the bill. I did tell him that I would not be able to do $150 but was thinking more like $75.00 to $100.00. I also mentioned that I would like to speak with the other owners and would let him know on Monday, Oct. 27th. I called Mr. [redacted] on the 27th to let him know that after speaking with the other owners, we agreed to deduct $100 off the invoice. At no time, did he express that this was not an acceptable resolution. We did receive the complaint from the Revdex.com a week later.[redacted] did call Mr. [redacted] and spoke with Terri. She was the one that informed us that Mr. [redacted] only wanted to pay $100-$150 for the entire job. We regret the issues that we had on this job and understand the frustration of the customer. Since the invoice is in the amount of $406.56 and we have yet to receive any payment, I am still offering the deduction of $100.00 bringing that cost down to $306.56.Please feel free to contact me with any questions.

Business

Response:

I;m sorry that he feels the need to contact an attorney for this matter. As stated in my last response, I assumed that this matter was cleared up when he took the offer of a discount.

Consumer

Response:

I've had it with this company, they don't stand behind their work. Poor craftsmanship. I am not done with this matter due to the damage that they did.

I had spent $500.00 three years ago to have my bathtub refinished and it had looked great at the time of completion. Now, the refinished bathtub is in worst shape where chunks of paint is peeling in the tub. I had spoken to a representative at Tub Doctors Inc and they are not willing to work something out with me. They want to charge me another $500.00 for the same work & guarantee it for 2 year.

Review: We had the tile in our shower "glazed" or refinish in June of 2012. The product has a 4 year warranty. It started peeling or flaking off. They came out I think in 2014? The repair looked horrible and did not match even closely what was originally applied. We were very unhappy but let it slide. It started flaking off again and Tub Drs came out in June of this year. The repair looks even worse! The last time we tried to tell them that the entire thing should be redone we got nothing but flack. Our warranty does say there is a $50 charge for warranty work and I now have a bill that I do not want to pay. I would be willing to pay the $50 of Tub Drs agrees to redo the entire shower.Desired Settlement: We would either like a complete refund of $928.95 or for the entire shower to be redone. I believe the product was defective as the person that did the repairs said we did nothing wrong in our care ans maintenance of the tile.

Business

Response:

We have viewed this complaint, and have made an attempt to call the [redacted] residence on 7/29/15 after learning of this complaint to explain to them that we would be willing to go in and refinish the walls again for the cost of the $55.00 service charge, however, our office was unable to connect with them and we are now awaiting a call back from them to resolve this matter. They are welcome to contact our office and arrange for a time to have this scheduled.

The first representative that came out to do the tub refinishing, Randy, was helpful, knowledgable and personable. The man that came out the next day to finish the job did not provide any warranty or cleaning information when he left and left us wondering how to clean and care for this tub. I had to call to ask for the instructions. They could not be emailed to me, I was told. I had to wait for them to arrive several days later via mail. Along with the care instructions and the warranty information came an incorrect billing. I was billed for the full amount when I had paid 40% up front. When I called about the billing, they agreed I was billed the wrong amount. I gave them debit card information over the phone to pay the balance, but was still charged the full amount. I was told when they realized the error, they voided the transaction and resubmitted a charge for the correct amount. Unfortunately, they have tied up $739 of my money in a pending status with their error and it will take 3-5 more business days to either get credited back to my checking account or for me to formally dispute. When I call the office, I get no apologies for their error, just a "there's nothing we can do for you" attitude and no return phone calls. I had also emailed their represenative about additional work before the tub was refinished and never got a response. Clearly this company is about getting the job on the front end, but not providing any service on the back end. I shutter to think what will happen if we have problems with the workmanship or warranty in the future. A simple apology and taking responsibility for an honest error goes a lot longer way than dismissing your error as being my problem now.

Review: I hired tub doctors to refinish my bathtub. This was to be a 2 day process. The first day the guys came out and were great, thorough, professional and took pride in their work. The second day, [redacted] (a new guy) was terrible. He was in a rush from the start. He did not ask for me to check his product before he was to leave. Lucky I did because I noticed a tile in our shower missing, a piece chipped from the newly finished tub the size of a quarter, scratches in the finish and a terrible chalk job. Instead of fixing these issues he blamed them on other aspects of our bathroom and stated he did not have time to fix them and left. I called [redacted] at Tub Doctors. He sent guys out again Monday. These were again the 2 I had a positive interaction with. They fixed [redacted]'s bad chalk job and finished the drain work. We still have a missing tile. A couple days later I noticed black spots all over the tub on the finish. I again contacted Tub Doctors and [redacted] stated he would look into it. A couple of days later I had to call [redacted] again to check on the progress. He asked for photos. I sent them. Again, I received no call. I called him back 3 days later and resent the photos. In the meantime our bathtub started leaking and I noticed puddles of water in our kitchen and basement after I would shower. If the customer service was not bad before, now it becomes significantly worse. I contact [redacted] immediately as now I don't have a working shower in my house. He states he will try to get men out that day and if not the next day. We do not receive a call back from him and my husband has to call to check on the progress. The next day he schedules someone to come out. Again, I have to call to check on this. They are an hour late so again I call [redacted] only to learn that they are sending [redacted] out. [redacted] the one who made all the mistakes in the first place!!! When I tell [redacted] I do not want [redacted] in my house he becomes very angry stating that, that was his solution and now I will have to wait another day. I don't have a working bathtub!!! I ask for a manager not knowing that [redacted] is one. He literally puts me on hold and comes back on and states "This is the manager." He could not have just said you are speaking with one? Very very poor customer service. This only made the conversation worse and more heated. Finally I was able to speak with the owner. She was great and had someone out to our house in 2 hours. I am happy to say our tub is no longer leaking and in working condition. I however am still waiting for my tile to be replaced and the tub surfacing to be corrected. I have never experienced such poor customer service or repair work. I am lucky to work evenings otherwise this would have been my fourth day needing off to get this tub fixed and more days yet for it to be finished! I am filing this complaint as I want the rest of my shower fixed and because I want everyone to know of the poor customer service and service work provided by this company.Desired Settlement: I would like the job finished in a timely manner and I would like a charge deduction for all the hassle. I would also advise that [redacted] and [redacted] be talked to regarding their poor customer service and work.

Business

Response:

We have spoken to [redacted] and dismissed [redacted] from our employ. I am now handling this situation and will give [redacted] a call on Tuesday 5/31/16 to reschedule the tub and replace the tile. I have apologized to the customer for the situation. We have been in business for 27 years and don't like to hear that our customers are not happy with our customer service. I am planning on having the Refinishing foreman out to finish this job completely when it is convenient for the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. my husband has spoken with the company and we have scheduled a time to have the service completed. As long as it is done well I will be happy.

Regards,

Review: I had a liner/ surround installed over my bathroom tub/shower as well as the walls. I was told by the sales person (Jim Pryor) on 3/4/2009 that this would be the last liner I would ever need to install. I put down a 40% deposit ($1316) that day and paid the balance ($1974) in full on the day of the installation for a total of $3290. The installation took place on 3/24/2009.

In January of 2011(almost 2 years) I began to notice that the tub felt spongy to walk on. Each week it became worse to the point that I called Tub Doctors to find out what was going on. They explained that the caulk had most likely failed and that there is water between the new liner and the old tub. I inquired about how this could happen when the liner is suppose to be adhered to the old tub as the sales person had explained. "It happens, the caulk just failed" I was told. We have seen this before. We will fix this. Tub Doctors came out on 2/14/2011 to remove the water from between the liner and the tub and re-caulk the liner and the drain. I was told to keep an eye on the caulk and when it starts to look like it needs to be replaced to call them and they will come back out. I was charged $150 for this. I thought this was a one time deal.

To my surprise the same thing started happening again less than a year later (2/12/2012). They came out to fix the problem of the water between the liner and the tub again. I again complained that this should not be happening and that there must be a problem with something. They assured me that the caulk just failed and that they do not warranty the caulk. I paid another $150 for them to come out, remove the water and re-caulk the liner and drain again.

Again the same problem occurred about a year later, I called them and told them about the problem. They sent someone out again to fix the problem. This time my wife showed the installer what the problem was we were having. His words"I agree there is something wrong here. The caulk should not fail so often and so soon. " The tub and the liner are not attached to each other and there is up to a half inch space between the two. When you step in the tub to take a shower you have to be very careful because the movement will cause you to slip. I have fallen out of the tub and put my head though the adjacent wall. I was not seriously injured but it sure scared the [redacted] of of me. I contribute this to loosing my balance because of the sponginess between the liner and the tub and a little soapy water. The installer called back to the shop and talked to his supervisor [redacted]. Again [redacted] called me and said he would have a lead installer come out another day and take a look at the problem.

The supervisor came out and said that they can pull the liner away from the wall and old tub and seal it so it won't leak. He pulled the over flow cover and caulked around it but he did not have the correct materials and supplies to finish the work that day. The Tub Doctors sent out the original installer three days later. When he showed up I asked him about what he was going to do. I'm going to caulk the liner as I did before. I told him to stop and call his boss. This is not what we agreed was going to happen. Again he called his boss, they talked and his boss ([redacted]) called me. He again explained that the caulk has failed and the solution to the problem was to drain the water and re-calk the liner. I told him to come out to my house to look at the problem himself. He refused and said he did not need to that his worker told him what was going on. We talked four more times after this and we finally agreed that the liner dose not fit the tub. Either the tub was measured wrong or the tub was made wrong from the start. [redacted] called the manufacturer and after seven days got back to me explaining that they finally found the paper work and agreed to make a new tub for free under the warranty. The only catch was that there would be a $200 installation fee from The Tub Doctors. I told him that the tub was measured or made wrong and I have already paid them for the first installation and two re-caulk jobs that should not have taken place. [redacted] said his is what they are offering to do. I told him I was not happy and felt that they should make this right and not charge me anything. He said he would call me back. Four days later [redacted] called again and said that they would install the new liner and caulk for $150. They would have to remove the old liner , re-measure the old tub correctly and have a new liner made. This could take up to a week. In the mean time where would we take showers? In a filthy old tub? This is the best that they can do. I asked him if this happen to other customers and he said that the caulk fails regularly and they have to drain water and replace caulk often. There is a design flaw in the liner/surround that they are selling. Water should not be getting in and behind the liner. The sealant between the tub and the liner has failed. Caulk should not be the only material used to keep the water out. They adhere the liner to the tub using a butyl material as used in many other industries to keep water for entering a designated area. Burial vaults use a butyl membrane to keep water out of the inside of an underground vault and guarantee this for up to 75 years. The only reason I can think of them not to permanently fix this is perpetuate this re-caulking fee to their customers. They collect a $150 each year every year until the house is sold. This is wrong.

In the last 5 years I have talked to The Tub Doctors 15 times on the phone, rescheduled my day 7 times so they could make a service call and paid them a total $300 in re-caulking fees.

The Tub Doctors promised me that this would be the last surround/liner that l would ever need in this house. But they don't explain to you that they have a build-in design flaw that keeps you coming back year after year. On top of this they do not stand behind their service or workmanship. I assume every tub must be measured. How can they get this vital and necessary part of the equation wrong and expect to be paid for it, twice!Desired Settlement: I have lost all faith in this company. I will contact another company to replace their defective work which will result in more expense to me.

Business

Response:

Upon receiving this complaint the customer was contacted. He

maintains that he believes the tub liner was installed or measured improperly.

We have stated several times that the on our visits, the caulk looked to be

tampered with and it failed. It is clearly stated in our contracts that caulk

is not something that we warranty. We offered to replace the tub liner and re-caulk

the entire area for a service fee of $150.00 ($50.00 off the original quote) in

order to prevent any further issues he may have. He stated that he was

displeased with the number of times we have had to come out to repair the

caulk, and remove water from between the liner and original tub. We reminded

him that of our several visits, our technician was turned away from his door

twice. He found what we were able to offer to be unsatisfactory, and refused

the new tub liner and caulk saying that he simply didn't want to pay the fee

despite that fact that he would be getting the brand new products at no

additional charge. When discussing the issues with the customer he repeatedly

made threats to contact the Revdex.com, Angie’s List, video the damage and place it on

You Tube and even go so far as to make a commercial to warn the public of our business

practices. We are more than happy to honor our offer stated above if he chose

to accept it.

Sincerely,

The Tub Doctors, Inc.

Business

Response:

Dear Mr. & Mrs. [redacted]:

I had spoken to the [redacted] on this prior to calling you with our final offer. We did take into consideration that it was almost 2 years after that original liner was installed before there was a water issue. If there was an installation issue, it would have taken a lot less time than that for water to get under that liner. We do not nor have we ever given a warranty for caulk in any of our acrylic installations. This is clearly stated on our invoices and contracts including the warranty sheet given at the time of installation. The caulking must be maintained by the customers.

For the past 25 years that we have been in business, we do NOT make a practice of charging our customers for "rent" of the acrylic products. Each time we were called out, we assessed the situation. We did not tell the manufacturer that this liner was cracked - they

agreed as a courtesy to us to warranty this tub liner. According to our

records, on 2-14-11 we were called out for water under the liner. We

drained the water and re caulked the tub for a charge of $150.00. On

2-12-13, we were again called out for water under the liner - again, we

removed the water and rec aulked with a charge of $150.00. On 5-23-14, we again sent out our

tech to remove water. Our tech was told by Mrs. [redacted] during the repair that they would not be paying for the service charge and repair charge

because they had a plumber say that the tub

liner did not fit properly. On 5-29-14 our installation foreman was out to access the situation and felt that the tub was installed properly. Our Insall tech explained what we were going to do. It was mentioned in his notes that the caulking was cracking 95% of the area which indicates to us that the silicone caulking that was orginially used was no longer there. We did again schedule an appointment for 6-4-14 to remove all of the caulking from around liner and surround, drain the water and re-caulk the entire tub and surround. When asked what he was going to do, our tech was asked to leave.

Let me be clear as to what we are offering for the $150.00:

Remove existing liner

Remeasure to be sure we have the correct liner

Clean up the tub so that it is usable in the time between pulling the old liner and the installation of the new liner

Install the new tub liner

Re-caulk the entire surround to be sure there is no areas for water to seep in

As I mentioned on the phone we don't like unhappy customers, we have tried to to recitify this situation to your satisfaction. If you have any further questions, please feel free to contact me.

Sincerely,

Consumer

Response:

Our experience with Tub Doctors started very positively. They offered us what we were looking for in an affordable bathroom remodel for our starter home. The reviews on Revdex.com were mostly good, and the salesperson really swept us off our feet.
Unfortunately, negative things started piling up early. The first day, our whisper-close toilet seat was shattered by the workers and replaced by an economy seat. The vinyl flooring we chose was cut with the design in the wrong direction and had to be replaced. The shelf caddies for our shower were not installed at a uniform height; when we mentioned it, they told us that was a professional aesthetic choice and could not be changed due to the chemicals used to adhere them to the walls, so we shrugged it off thinking that both caddies wouldn't be in the same line of sight from within the shower. We purchased a set of blinds from a retailer and Tub Doctors told us they would install them as a courtesy for the inferior replacement toilet seat, then we were charged for the installation. Our vanity order was delayed and we weren't notified until the work started, so we unexpectedly had to use the kitchen sink to brush our teeth for an extra week or so. Our contract specified that our bathroom faucet be saved & reinstalled; it was thrown out with the old sinktop and we were charged for the replacement after being told we wouldn't be. A weld was missed on the shower pipes, which led to a leak into our basement. To their credit, the charges were resolved and the major issues were fixed.
The biggest trouble came with the new vanity. I came home over lunch, just after the installation of the mirror cabinet, and it was very clearly not level. When I pointed this out to the workers on site, they told me that it couldn't be helped. Incredulous, I asked them again if they could find a way to try to level it, which they did. We had it written in the contract that their plumbers fix our leaky stop valve when they installed the vanity. When we got home at the end of that day, we found we got the wrong vanity model, the sinktop was installed off-center & with a thick layer of very visible caulk, an oversized rough-cut randomly-shaped hole was cut in the back of the vanity cupboard to accommodate the pipes, and there was a puddle underneath our fixed stop valve. When we demanded the model of vanity we paid for, we were told that the model wasn't specified on the contract, the salesperson who took our order was no longer with the company, and the person my wife confirmed the order with did not remember talking to her. They offered to go half & half on the correct vanity, which we absolutely refused. After more conversation, they agreed to replace the vanity with the one we ordered at no charge.
When the correct vanity was installed, the sinktop was centered, the caulk was well done, and the holes cut for the water pipes were circular & just wide enough to accommodate the pipes. The plumber was not prepared to fix the valve on the first appointment, but it was fixed at a later date. It was in early December by the time everything was done. Our work started in mid-September and was supposed to be done in a week.
In late April, a mere four months later, the new stop valve literally fell apart without being touched, spraying water all over the inside of our new vanity & bathroom. We called Tub Doctors about it. It's been about two weeks and the valve has long-since been replaced, but we haven't heard back from Tub Doctors.
As my litany shows, most of the problems were fixed or otherwise dealt with, but the delays, arguments, and appearances of one issue after another got very stressful. By the end of the process, we felt it necessary to be present at the appointments to ensure that the things were done/fixed the way we hoped, which resulted in time away from work but better piece of mind. Not returning our call about the mechanical failure of a product they installed was quite simply the last straw.

Review: We asked for Black cabinets and we received purple. We have not been able to resolve this issue with the owner. She will not contact us.Desired Settlement: We want the cabinets returned and replaced with the correct color.

Business

Response:

We are picking up the cabinets on Monday morning. This contract was cancelled by mutual agreement back on 2-16-2016 so in order to re-order those cabinets, we would need to draft another contract and we are not willing to do that. This customer is working through Milwaukee/Waukesha County Home Repair so they are in charge of contracting with another company.