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The Tuscany at Westover Hills Apartments

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The Tuscany at Westover Hills Apartments Reviews (1)

Good Afternoon,I am reaching out to you in regards to the attached Revdex.com complaint we received for our community Tuscany at Westover Hills. We have generated a response and do not have access to our Revdex.com online as this is the first time they are setting the information up. I have added the Manager of...

the site on this email as well as the regional to help resolve this issue and complete the complaint. Please see the attached complaint, along with, our response below: As manager of Tuscany at Westover Hills Apartments, it is my desire to resolve this situation as fair as possible. Due to the transition in ownership of this property, additional time will be required to assemble work orders,and the police report, before a final resolution can be established. The following is a general sequence of events regarding Mr. [redacted]: 1. June 2017 Mr. [redacted] and an accompanying “associate” enter our office requesting information regarding a “Loft”, two floor apartment (1 BR 1 ½ BTH) 2. At Mr. [redacted] request, due to the bedroom size being a bit too small, I showed him a single level 1 BR 1 BTH apartment, #306.3. He looked to his associate for their opinion, on which unit to proceeded him move in. He agreed to lease apartment 306 and processed the application , and paid the appropriate deposits, and signed his lease. 4. As it turns out, this is a family of 3 and a large dog which was not stated when he moved in. Late October, early November 2017 Mr. [redacted] placed a work order with the office that his fridge was making a noise. Maintenance went by and never heard a noise. I, myself, stopped by a few times after seeing his frustration about the fridge and didn’t hear a noise either. He stated it happens when it wants to, and mainly at night.  I contacted my Corporate office at that time which was [redacted] Group LLC, and they advised me, I’m unable to replace the fridge if it’s still cooling properly. I did let Mr. [redacted] know, and he wasn’t very happy. In January a black fridge came available from one of our vacant apartments, and ask maintenance to replace his fridge that way the noise he was hearing could be resolved. Mr. [redacted] wasn’t happy because the Fridge he Originally had was a 17 Cubic Fridge and we replaced it with a 14 Cubic, due to it being the only one available at that time. He said it was too small and he did not want it. On  January 27th 2018 Mr. [redacted] came in to the office very upset that his fridge was full of roaches.  I called my maintenance staff to pull another fridge from a different vacant unit. He was yelling in the office stating he wanted a “New” fridge. I was trying to explain to him the company is going through a sale and that the old company closed out all my accounts 2 weeks before our sale was final, and I was unable to order anything, and that my hands are tied. He wasn’t having this resolution and was being very disrespectful and we asked him to leave the office. He started getting very close to me and proceeded with the yelling. I advised him I would call the cops if he did not calm down. He told me to call them that he wasn’t going to calm down. While the cops where on their way , Mr. [redacted] still didn’t have a fridge because he placed the fridge outside, and I advise maintenance to proceed with the fridge transfer. He now has a different fridge that works. If you have any questions or instructions please reach out to the following people.[redacted]Property Manager[redacted] TX 78251O. [redacted].[redacted].[redacted] |F. [redacted].[redacted].[redacted].[redacted].com | www.[redacted].comAdela PecinaRegional Manager[redacted] 76022O. [redacted]  |F. [redacted].[redacted]  [redacted].com | www.[redacted].com

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Address: 7999 Potranco Rd, San Antonio, Texas, United States, 78251-2185

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