We disagree that the flooring was properly installed due to the fact that it sat for months after completion while other items were being completed by the ownerThese items were not part of our contractI instructed the owner to keep the space conditioned due to the type of flooring
installed.After the owner contacted me, I went to inspect the flooring in question and found only one area in the living room that was showing signs of problemsAfter close inspection, I determined that the problem was caused by moistureI detected a smell of animal urine in that areaHe did inform me that the new tenant had dogsWe do not warranty spills, pets or other issues similar to this natureThe flooring installed was a very low end second run product that we would not care to install again in the future.
I asked the owner to contact the flooring company where the product was installed to determine the problemI did not hear back from either one of themI was also unaware of any request from the owner to pay for the repairs until nowI disagree that we have improperly installed this flooringWe have installed many thousands of sq ft of laminate type products and have had zero complaintsThe only time I have ever seen this happen was in properties that had moisture due to poor conditioning or moisture permeation caused by an outside sourceI appreciate the work given to us by the customer but cannot warranty what his tenants do or the pets they may have residing insideI would gladly consider a written statement from the flooring manufacturer as to what the actual cause of this faulty flooring would beIf they have determined this is due to faulty installation, I will make arrangements to pay for the repairsHowever, I do not feel this is caused by faulty installation
We disagree that the flooring was properly installed due to the fact that it sat for months after completion while other items were being completed by the ownerThese items were not part of our contractI instructed the owner to keep the space conditioned due to the type of flooring
installed.After the owner contacted me, I went to inspect the flooring in question and found only one area in the living room that was showing signs of problemsAfter close inspection, I determined that the problem was caused by moistureI detected a smell of animal urine in that areaHe did inform me that the new tenant had dogsWe do not warranty spills, pets or other issues similar to this natureThe flooring installed was a very low end second run product that we would not care to install again in the future.
I asked the owner to contact the flooring company where the product was installed to determine the problemI did not hear back from either one of themI was also unaware of any request from the owner to pay for the repairs until nowI disagree that we have improperly installed this flooringWe have installed many thousands of sq ft of laminate type products and have had zero complaintsThe only time I have ever seen this happen was in properties that had moisture due to poor conditioning or moisture permeation caused by an outside sourceI appreciate the work given to us by the customer but cannot warranty what his tenants do or the pets they may have residing insideI would gladly consider a written statement from the flooring manufacturer as to what the actual cause of this faulty flooring would beIf they have determined this is due to faulty installation, I will make arrangements to pay for the repairsHowever, I do not feel this is caused by faulty installation