The U P S Store # 3044

Revdex.com: This letter is to inform you that Campus Living Villages, Century has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/2/and assigned ID [redacted] Regards,

RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not
resolve my complaint
In regards to the leasing agreement that was forwarded,
I am well aware of this being the contract signed between myself and that of
the businessIn regards to this, I understand the leasing agreement, but have
yet to receive the photographs promised to me over the phone (the attachment I
received via this complaint process only shows a small table with itemized
damages)I formally requested these photographs, as they requested, via
email; to which no response was givenAgain, what I am primarily asking for is
documentation that damage did occur, as well as that the damage was repaired
Following the presentation of this, it can be determined if further action is
needed
In regards to this last message, as well as the previous: there has been no
incident in which there has been any "verbal abuse" (defined by the
leasing agreement as:
"swearing, name calling or any
other language offensive or demeaning to any personLanguage that threatens,
intimidates, or injures another person is also not allowed")In fact, the
vast majority of my interactions with student workers were pleasant and
cordial; the management, however, can be fairly imposing and conduct themselves
in a manner one would expect from people who deal with young university
students daily; my assumption is that they are recalling someone else, rather than myselfIn the future, such statements as, "He has a reputation on
our site as being rude on his best days and verbally abusive on his worst"
as well as, "*** *** is abusive toward our staff" are very
inappropriate when attempting to remedy a situation, and can be considered
libelous considering the lack of interactions following this criteria, as by the definition provided and the legal definition
I sincerely hope, considering that I
paid (in full) the requested amounts prior to the 10th day of charge, such
reporting of failure to pay has not be sent off to credit reporting agencies,
as the last message impliesThis would be grossly incorrect, in that I have
records of payment following the listing of chargesIn fact, the *** *** reports my balance as $0, as well as having been paid in full on the 19th (one day after the charges had been posted)
As such, the implication that the business
would file a suit against me, for money paid, as well as perceived violations
to the leasing agreement, would be inappropriate
Lastly, any idea that there was a pet,
or guest pet, on the premises, would be incorrect; my fiance does own a dog,
but considering that she lived across the street in another unit and the dog
was registered there, we left him there for fear of this specific issue
arising
At this stage, the money is spent, the
business is not willing to budge on their stance, and I am fairly tired of this
ordeal; more-or-less, consider myself disappointed that this situation was not
able to be resolved; I will be taking no more actions (assuming no further messages, credit reporting, or legal action by the *** ** *** Staff) following this due to
the implied threat of legal proceedings/ damage to my credit
I am truly sorry that this situation
could not be resolved in a more polite, and respectful manner for both parties
Respectfully,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The message I would like to respond to is: "[redacted] did contact us via phone.  We asked that he make his dispute in writing.  Contrary to his statements, his unit was left in a less than “pristine” state.  His carpets were heavily stained, some appeared to be spills, some spots appeared to be from his live-in girlfriend’s unregistered pet.  As you’ll see from the damage photos, a carpet replacement will be necessary.  Additionally, we’ll need to replace the shower handle and tub spout, because [redacted] did not take any care to do basic cleaning during his residency with us.  As a result there is an extensive amount of mineral buildup that will require replacing those items. At no point do we ever promise any of our resident’s receipts for work from our vendors.  This is because we contract with our vendors to do thousands of repairs at once – it would be next to impossible to provide such granular data in real time.  Instead we take prior years’ costs and estimates from vendors and our own time and labor to determine reasonable charges for repairs.  [redacted] simply requires reasonable rates for repairs and a damage description.  We often go above and beyond by providing photos of the damage.[redacted] received his Final Account Statement with a description of damages within the allotted 30 day timeframe.  If [redacted]’s expectation is that we’re able to document damages, make repairs, collect invoices, and send all that information to him immediately, this is an unreasonable expectation.While we do recognize that [redacted] is out of state, this does not impact our billing procedures – in fact [redacted]’s Final Account Statement was sent out earlier than most.  [redacted] refuses to follow any request to put his dispute in writing and instead continues to badger our staff.  He has a reputation on our site as being rude on his best days and verbally abusive on his worst.  Our lease prohibits such behavior, and we won’t respond to people who are abusive.While [redacted] may have video of his freshly cleaned wet carpet, often times this “hides” stains.  It isn’t until a carpet is dry that we can view the damage.  [redacted] also has not provided the video he bases his dispute on.In conclusion, we have provided a listing of reasonable damage charges and evidence of the damage.  [redacted] agreed to the charges and paid them and is now contesting after the fact.  [redacted] is abusive toward our staff and honestly, we’d rather not do business with him." Any assistance that you can provide would be wonderful! There are many falsehoods in their response that I would like to respond to.  Respectfully, [redacted]

[redacted] did contact us via phone.  We asked that he make his dispute in
writing.  Contrary to his statements, his
unit was left in a less than “pristine” state. 
His carpets were heavily stained, some appeared to be spills, some spots
appeared to be from his live-in girlfriend’s...

unregistered pet.  As you’ll see from the damage photos, a
carpet replacement will be necessary.  Additionally,
we’ll need to replace the shower handle and tub spout, because [redacted] did
not take any care to do basic cleaning during his residency with us.  As a result there is an extensive amount of
mineral buildup that will require replacing those items.
At no point do we ever promise any of our resident’s
receipts for work from our vendors.  This
is because we contract with our vendors to do thousands of repairs at once – it
would be next to impossible to provide such granular data in real time.  Instead we take prior years’ costs and
estimates from vendors and our own time and labor to determine reasonable
charges for repairs.  [redacted]
simply requires reasonable rates for repairs and a damage description.  We often go above and beyond by providing
photos of the damage.
[redacted] received his Final Account Statement with a
description of damages within the allotted 30 day timeframe.  If [redacted]’s expectation is that we’re able
to document damages, make repairs, collect invoices, and send all that information
to him immediately, this is an unreasonable expectation.
While we do recognize that [redacted] is out of state, this
does not impact our billing procedures – in fact [redacted]’s Final Account
Statement was sent out earlier than most. 
[redacted] refuses to follow any request to put his dispute in writing
and instead continues to badger our staff. 
He has a reputation on our site as being rude on his best days and
verbally abusive on his worst.  Our lease
prohibits such behavior, and we won’t respond to people who are abusive.
While [redacted] may have video of his freshly cleaned wet
carpet, often times this “hides” stains. 
It isn’t until a carpet is dry that we can view the damage.  [redacted] also has not provided the video he
bases his dispute on.
In conclusion, we have provided a listing of reasonable damage
charges and evidence of the damage.  [redacted] agreed to the charges and paid them and is now contesting after the
fact.  [redacted] is abusive toward our
staff and honestly, we’d rather not do business with him.

[redacted]’s Lease is very clear on the issue of damage billing and move
out.  [redacted] agreed to the terms of
the lease contract.  We have outlined
pertinent sections and highlighted specific portions of the lease agreement
below.  Section 10 covers the move out
damage assessment process.  Sections “11”
and “Security Deposit” in the Community Lease Addendum covers our use of his
security deposit to pay for the damage and repair charges and damages in excess
of the security deposit.  Section 17
highlights [redacted]’s responsibility to care for the condition of his apartment.  Section 21 explains [redacted]’s
responsibilities for the damage cause by his guest’s pet.  Section L4 explains that harassment and
verbal abuse of staff are prohibited.  Section 25 explains that when money is owed
and not paid by the 10th day following the charge, the tenant is in
Default of the lease and Section 26 explains some of our responses including
filing suit for payment and reporting to credit reporting agencies.
The following is a detailed response to [redacted]’s statements:
·        
“asking for receipts and photographic evidence of the supposed
damage”
o   Receipts are not required “you
agree to accept our assessment of damages and charges when we inspect”
o   Photographic evidence is
not required, but was provided in our previous response as an attachment.
·        
“The cottages, knowing I had moved not only out of the city, but
out of the state, waited 18 days after move out to post the damages, and gave
me 30 days to pay prior to damaging my credit score through sending to
collections.”
o   18 Days is within the allotted 30 days after termination of the
lease contract to send this information. 
“You agree that we have thirty (30) days after the
later of (a) expiration or termination of this Lease… to return (by U.S. mail) any unused portion of the
Security Deposit to you. Along with that return, we will provide to you a description and itemized
listing of deductions that we have taken from the Security Deposit.”
o   30 days to pay
is actually longer than what the lease commands in section 25. H. “You fail to pay any fine, charge, or
penalty within ten (10) days after it is levied in accordance with this Lease.”  Per section 26 b. and f. we may also “Sue to collect …any other damages” and “Report all violations to credit
reporting agencies”
Lease Excerpts Below:10. MOVE-OUT
b. When you
leave, whether at or prior to the Ending Date, we shall note the condition of
the Premises, including all appliances, furnishings and fixtures
therein, and any damage
done thereto which is deemed by us to have occurred during your occupancy and
use of the Premises. You
shall surrender possession of the Premises in the same condition as when
received, in a good, clean and sanitary condition, reasonable wear and
tear accepted, including removing all trash from the Premises and returning
furniture (as applicable) to its original placement. If you fail to clean or if
any appliances or furniture have been damaged or are missing, you will be liable for
reasonable charges to complete such cleaning, repair or replacement. We recommend that you schedule a
walk-through with our staff prior to your move out. If you do not, you agree to
accept our assessment of damages and charges when we inspect. Also, the final determination of damages
will be made by our maintenance staff that may not inspect your bedspace
or Apartment until after you have moved out.
 
11. SECURITY DEPOSIT
In the event you have deposited with the Manager a deposit (the
“Security Deposit”), such Security Deposit is meant to secure your full and
faithful performance of all obligations under this Lease (the Security Deposit
is not an advance payment of Rent and will not be our limit of damages if you
violate the Lease). Upon
termination of this Lease by reason of your default hereunder or the expiration
of the Term, Landlord may deduct from the Security Deposit an amount sufficient
to pay: (a) any damages as a result of your non-payment of any Rental
Installment, portion of Rent or nonfulfillment of the Term of this Lease
including your failure to enter into possession or abandonment of the Premises;
(b) any reasonable charges
for cleaning and damages to the Premises and Property beyond reasonable wear
and tear for which you are responsible; (c) any unpaid bills which
become due by virtue of your occupancy, or any utility expense that may be
forwarded to us due to your non-payment; (d) any costs of re-renting the
Premises after a default of this Lease by you; (e) any repair work or cleaning
contracted for you with third parties; (f) any court costs incurred by us in
connection with terminating the residency; and (g) any other damages which we
may sustain which may then be a permitted use of the Security Deposit under the
applicable laws of the State in which the Property is located. Application of the Security
Deposit in order to satisfy all or part of your obligations shall not prevent
us from claiming damages in excess of the Security Deposit. If the
Security Deposit is reduced because we have had to apply all or part of it to
your unpaid obligations, you agree that on our written demand, you will deposit
with the Manager, within three (3) days, the funds necessary to restore the
Security Deposit to its full amount. You cannot use the Security Deposit to
offset or pay in advance any month’s Rental
Installment or any other charges under this Lease, but we can use, if
we want to, all or any part of the Security Deposit, for any unpaid Rental
Installments or other obligations. Upon a sale and conveyance of the Property,
we may transfer the Security Deposit to the new owner and upon such transfer,
all of our liability for such Security Deposit shall terminate and we shall
have no further liability under this Lease for events occurring after such
transfer. Upon termination of this Lease, you shall provide us in writing with
a forwarding address or new address to which any amount due from us may be
sent. If you fail to provide such forwarding address, then any amount due to
you shall be sent to your last known address.
 
17. MAINTENANCE, ALTERATION AND REPAIRS
a. You assume responsibility for the condition of the Premises during
the term hereof. You are
responsible for and will take good care of the Premises and Common Areas.
You will not remove any of our property, and you will not perform any repairs,
painting, wall papering, electrical changes or other alterations (other than
for small nail holes in sheet rock for hanging pictures) of the Premises
without our prior written consent. You shall not change or add any lock to the
Apartment without prior written consent from us. We can require you to prepay
or, if we elect, you agree to repay us, within 10 days after we send you an
invoice, for the cost of all repairs made necessary by you or your guest's
violation of this Lease or the negligent or careless use of the Premises or any
part of the Property including without limitation damage from waste water
stoppages caused by foreign or improper objects in lines serving your bathroom,
damages to appliances, doors, windows or screens, damage from window or doors
left open and repairs or replacements to security devices necessitated by
misuse or damage by you or your guests (this includes damages that may have
been caused to the Apartment by other residents of the Apartment if we cannot
determine who is responsible). If you prepay, any over-payment will be applied
against any amount that you owe us, and the remainder will be returned to you;
if your prepayment was less than the cost incurred, you will pay us that amount
within ten (10) days after we send you an invoice. Your obligations to pay the
charges described in this paragraph will survive after the ending of this
Lease.
 
21. PETS
If pets are allowed a separate
pet addendum and pet deposit will be required. If pets are not allowed, except
as required by law, no pets are allowed (even temporarily) anywhere in the
Apartment or the Property
without our prior written approval. “Pets” include all mammals, reptiles,
amphibians, birds, fish and insects. Feeding stray or unauthorized pets is
prohibited. If you or your
guests, with or without your knowledge or permission, violate the above you may
be charged for damages, evicted, and/or subject to other remedies of
this lease. We may remove your pet if we provide written notice of our intent
to remove the pet. We may turn the pet over to a humane society or local
authority. We will return the pet to you upon request if it has not already
been turned over to a humane society or local authority. We have no lien on the
pet for any purpose; but you agree to pay for reasonable care and kenneling
charges for such pet. If you do not pick up the pet within two (2) days after
removal, the pet shall be deemed abandoned.
 
SECURITY DEPOSIT. You agree that we have thirty (30) days after the later
of (a) expiration or termination of this Lease, (b) the date on which we
received written notice of your forwarding address, and (c) payment in full of
amounts that you owe to us, to
return (by U.S. mail) any unused portion of the Security Deposit to you.
Along with that return, we
will provide to you a description and itemized listing of deductions that we
have taken from the Security Deposit. We do not owe you any interest on
the Security Deposit and we can commingle it with other monies of ours.
 
L4. HARASSMENT / VERBAL AND/OR PHYSICAL
ABUSE – Interfering with
property operation or property sponsored activities, or endangering,
threatening, causing harm to any person, causing reasonable apprehension of
such harm, and/or engaging
in harassment of discriminatory activities is strictly prohibited.
Residents and guests are to treat all neighbors, roommates, visitors and The
Cottages of Lubbock staff with courtesy and respect. Verbal abuse will not be allowed including
swearing, name calling or any other language offensive or demeaning to any
person. Language that threatens, intimidates, or injures another person
is also not allowed. Physical violence of any type will not be tolerated.
 
25. DEFAULT
You are in violation of this Lease if:
a. You fail to
pay any Rental Installment, Additional Rent or any other amount owed under this Lease as
directed by this Lease;
h. You fail to
pay any fine, charge, or penalty within ten (10) days after it is levied
in accordance with this Lease, the Community Lease
 
26. REMEDIES
If you are in violation of this Lease, we can, without demand or
notice (other than as provided in this paragraph) in addition to other remedies
allowed by law:
b. Sue to collect
past due Rental Installment(s) and any other damages we have incurred because of your violating the
Lease;
f. Report all
violations to credit reporting agencies;

Revdex.com:
This letter is to inform you that Campus Living Villages, Century has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/2/2016 and assigned ID [redacted]
Regards,