Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not fully resolve my complaint For your reference, details of the offer I reviewed appear below.Cameron Roofing has as I stated in the original complaint attempted to fix the issue and at one put when both myself and a roofer thought the repair was complete the interior ceiling was repaired/repaintedAt this time the interior has not been fixed since the most recent repair, I have been told they will and will contact them directly this week to male arrangementsCameron will still need to repair the interior As for the fix this time they sent an individual with years roofing experienceHe took the time to assess and listen to the situationCamerons roofing during initial install had to take off the siding during the tear off When it was replaced by the roofing team it was not re-installed properlyIt does appear that since the siding has been adjusted the leak is no longer happeningI have not seen water come in and the ceiling does seem to be drying at this point [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
What happened is that the customer had sent a package of perfume and other goods through our store, and while in transit some of the bottles broke because of insufficient packagingThe bottles apparently began to leak, destroying the box they were in, so UPS destroyed the broken goods, repacked what was left, and sent the rest back to our storeUPS also had already processed the claim for the package, but it was denied because it wasn't packed up to UPS standardsI explained this to the gentleman, who became upset and started threatening to take UPS to small claims court to try to regain his money for the perfume and the shipping; however, I explained, again, that no money will be coming back to him due to the claim being deniedI told him that had it been packaged by us here in the store there would have been more to be done, but as it wasn't he is sadly out of luckI followed all of the procedures in place for situations like this, and have two other people who can back me upI wasn't outright denying to get his money back, but rather explaining that there is nothing that can be done since he did not pack the bottles well enough
I understand the frustration of the homeowner We've been baffled as to the cause of this up until weeks ago or so The homeowner met up with our roof repair specialist and he identified the problem was coming from a siding issue (not the roof) Not only have we been there numerous times we have returned to resolve the issue but I also had a member of my interior remodeling come to repair any interior damage caused I hope this solves this homeowner's issuesShe has been patient in this long drawn out problem
I am a little confused as to why our customer filed a formal complaint He has expressed all of these concerns to people on my staff as well as myself and we've been working with him to satisfy his issues The last time a representative had met with the homeowner, it was my understanding that there was a resolution that was agreed to and was in the process of being implemented.We never intended to mislead the homeowner that the insulation work was performed by our staff The homeowner had met with a representative of the insulation company prior to an insulation estimate being provided The insulation company representative does not introduce himself as a representative of our company I thought it's evident that it was not being completed by our company Our website does state all the work is performed by employees of ours That statement on our website needs to be corrected.Many times it makes sense to address insulation when a roof is being replaced We thought offering those services to our customers after the winter we just had made sense We should have made mention of that on our website.We've already been in touch with the homeowner and he indicated that the filing the complaint was probably unnecessary.We are still working with the homeowner to resolve his insulation issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the response I reviewed appear below The business states that the last time a business representative met with the homeowner,"there was a resolution that was agreed to and was in the process of being implemented." The basis of this complaint is two outstanding unresolved issuesAs of this date, August 18, nothing regarding the unresolved issues has been agreed to and nothing regarding the unresolved issues is being implemented The business states that I met with a representative of the insulation companyThe business arranged a meeting between myself and an individual who introduced himself as an independent insulation consultant I met with the consultant to discuss insulation and ventilation specificationsThe consultant made it clear that he was not an employee of the business He also made it clear that he was not involved in any way with pricing or with implementation — his involvment was only with the specifications which he would then forward to the businessThe specifications the consultant and I settled on were exactly as stated in the insulation proposal provided by the businessMy conclusion was that the consultant was performing a service for the business.During our discussions the only business name the consultant mentioned was "Cameron" If the consultant was a representative of the insulation company, I was not aware of it, and nothing in our discussions stated or implied such The consultant did not introduce himself as such, nor did the business inform me of such The business states they have "already been in touch with the homeowner and he indicated that the filing the complaint was probably unnecessary." Since this complaint was filed, the business has been in touch with me only once regarding the unresolved issues, and that was to arrange a meeting for later this week I never indicated to anyone, at any time, directly or indirectly, in any way, shape or form, that the complaint was unnecessary I do not know what the business is referring to in this statement.I am waiting for the outcome of the meeting scheduled for later this week Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:The businesses response to the complaint is untrueI was not provided a written estimate for the cost to ship my packageThe estimate was only provided verbally The clerk's broken English verbal response was not clear enough to be understand, which is where the verbal miscommunication of seventy verses seventeen occurredHad a written estimate been given to me in the first place I would have refused shipment at that point Although this complaint will be resolved when I have my package back I want to reiterate I will not conduct business with this establishment in the futureThe poor customer service I received from this business and the clerk's misrepresentation of the facts in his written response to this complaint is evidence that this business does not value its customersThere are plenty of other locations offering the same service in my town Additionally, the policy of holding a customers package hostage for two weeks is insanity and needs to be revisedThis package was a birthday gift for a year old relativeThe only option I had was to purchase another gift and ship it from a more reputable business location I will pick up the package later this week [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not fully resolve my complaint For your reference, details of the offer I reviewed appear below.Cameron Roofing has as I stated in the original complaint attempted to fix the issue and at one put when both myself and a roofer thought the repair was complete the interior ceiling was repaired/repaintedAt this time the interior has not been fixed since the most recent repair, I have been told they will and will contact them directly this week to male arrangementsCameron will still need to repair the interior As for the fix this time they sent an individual with years roofing experienceHe took the time to assess and listen to the situationCamerons roofing during initial install had to take off the siding during the tear off When it was replaced by the roofing team it was not re-installed properlyIt does appear that since the siding has been adjusted the leak is no longer happeningI have not seen water come in and the ceiling does seem to be drying at this point [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
What happened is that the customer had sent a package of perfume and other goods through our store, and while in transit some of the bottles broke because of insufficient packagingThe bottles apparently began to leak, destroying the box they were in, so UPS destroyed the broken goods, repacked what was left, and sent the rest back to our storeUPS also had already processed the claim for the package, but it was denied because it wasn't packed up to UPS standardsI explained this to the gentleman, who became upset and started threatening to take UPS to small claims court to try to regain his money for the perfume and the shipping; however, I explained, again, that no money will be coming back to him due to the claim being deniedI told him that had it been packaged by us here in the store there would have been more to be done, but as it wasn't he is sadly out of luckI followed all of the procedures in place for situations like this, and have two other people who can back me upI wasn't outright denying to get his money back, but rather explaining that there is nothing that can be done since he did not pack the bottles well enough
I understand the frustration of the homeowner We've been baffled as to the cause of this up until weeks ago or so The homeowner met up with our roof repair specialist and he identified the problem was coming from a siding issue (not the roof) Not only have we been there numerous times we have returned to resolve the issue but I also had a member of my interior remodeling come to repair any interior damage caused I hope this solves this homeowner's issuesShe has been patient in this long drawn out problem
I am a little confused as to why our customer filed a formal complaint He has expressed all of these concerns to people on my staff as well as myself and we've been working with him to satisfy his issues The last time a representative had met with the homeowner, it was my understanding that there was a resolution that was agreed to and was in the process of being implemented.We never intended to mislead the homeowner that the insulation work was performed by our staff The homeowner had met with a representative of the insulation company prior to an insulation estimate being provided The insulation company representative does not introduce himself as a representative of our company I thought it's evident that it was not being completed by our company Our website does state all the work is performed by employees of ours That statement on our website needs to be corrected.Many times it makes sense to address insulation when a roof is being replaced We thought offering those services to our customers after the winter we just had made sense We should have made mention of that on our website.We've already been in touch with the homeowner and he indicated that the filing the complaint was probably unnecessary.We are still working with the homeowner to resolve his insulation issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the response I reviewed appear below The business states that the last time a business representative met with the homeowner,"there was a resolution that was agreed to and was in the process of being implemented." The basis of this complaint is two outstanding unresolved issuesAs of this date, August 18, nothing regarding the unresolved issues has been agreed to and nothing regarding the unresolved issues is being implemented The business states that I met with a representative of the insulation companyThe business arranged a meeting between myself and an individual who introduced himself as an independent insulation consultant I met with the consultant to discuss insulation and ventilation specificationsThe consultant made it clear that he was not an employee of the business He also made it clear that he was not involved in any way with pricing or with implementation — his involvment was only with the specifications which he would then forward to the businessThe specifications the consultant and I settled on were exactly as stated in the insulation proposal provided by the businessMy conclusion was that the consultant was performing a service for the business.During our discussions the only business name the consultant mentioned was "Cameron" If the consultant was a representative of the insulation company, I was not aware of it, and nothing in our discussions stated or implied such The consultant did not introduce himself as such, nor did the business inform me of such The business states they have "already been in touch with the homeowner and he indicated that the filing the complaint was probably unnecessary." Since this complaint was filed, the business has been in touch with me only once regarding the unresolved issues, and that was to arrange a meeting for later this week I never indicated to anyone, at any time, directly or indirectly, in any way, shape or form, that the complaint was unnecessary I do not know what the business is referring to in this statement.I am waiting for the outcome of the meeting scheduled for later this week Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:The businesses response to the complaint is untrueI was not provided a written estimate for the cost to ship my packageThe estimate was only provided verbally The clerk's broken English verbal response was not clear enough to be understand, which is where the verbal miscommunication of seventy verses seventeen occurredHad a written estimate been given to me in the first place I would have refused shipment at that point Although this complaint will be resolved when I have my package back I want to reiterate I will not conduct business with this establishment in the futureThe poor customer service I received from this business and the clerk's misrepresentation of the facts in his written response to this complaint is evidence that this business does not value its customersThere are plenty of other locations offering the same service in my town Additionally, the policy of holding a customers package hostage for two weeks is insanity and needs to be revisedThis package was a birthday gift for a year old relativeThe only option I had was to purchase another gift and ship it from a more reputable business location I will pick up the package later this week [redacted] ***