Complaint: ***
I am rejecting this response because:
We were not provided with copies of any documents of any type on the day of pick-upWe did not receive "How to Protect My Move," as the carrier claimsWe took photographs of the documents that I was made to sign because they refused to provide us with hard copies - the photos are attached here (forms are not attached because of the limited number of attachments that can be included through this format - Accessorial & Special Services form and Packing Materials form)Furthermore, my signature was forged on the inventory documents that the business just provided - my explanation is below
First, you can see that the Order for Service form with my signature on it is not filled in completely in the photographYou can also clearly see in the photograph that I did not sign the "Waiver of Physical Survey." However, on the copy that the business provided, my signature is there, under some kind of smudge, and clearly written with a different pen than the signature belowThat is not my signature - it was added later by someone elseAlso, the information on the copy that the business attached in their response was clearly filled out later, after I was forced to sign the bottomThe Bill of Lading (original) that I have attached here also clearly has my signature on it before it was completely filled out
Regarding the inventory that was attached by the business, that document was not presented to us at the time of pick-up, nor were we provided with a copy of it at pior deliveryMy signature is clearly forged on that document for the following reasons: (1) If I had signed it, we would have taken a picture of it just like we did with the other documents; (2) The man who picked up our items wrote a numbered list on a piece of scrap paper, not on a triplicate form like the document that the business has provided here; (3) one bookshelf and one kitchen chair are listed as "broken" at piwhen in fact these items were broken during the move and were documented as such; (4) those inventories are dated as being signed on delivery on 8/23/when delivery was in fact on 8/8/The date of delivery is reflected on the triplicate copy of the Bill of Lading (final), also attached hereThis triplicate copy is the only physical documentation that we received from this business - it was given to us on delivery on 8/8/
Additionally, when I was informed on July 12, that the company had an inventory with my signature on it, I asked for this document to be emailed to meIt was never sent to me, despite multiple requests via phone and emailIt seems clear now that this document was not produced until now because my signature on it had been forged
Since I am providing clear evidence of blank documents with my signature, as well as evidence that my signature was forged multiple times, the legitimacy of any documents with my signature that are provided by this business must be called into questionIt is also clear that they did not provide an updated inventory at the time of pick-up, because if they had, there would be no need to forge my signatureWithout that updated inventory, they were bound by the quote as clearly stated by federal Department of Transportation regulations, and therefore had no right to charge us more money than stated in the original binding estimateAs such, we are entitled to a refund in the amount of $
Regards,
*** ***
This is in response to the complaint Mr. [redacted] submitted. Our company picked up Mr. and Mrs. [redacted] belongings on the 30th of September. We did inform Mr. [redacted] when we did the in-home estimate that if they were ready to receive their belongings after pick-up, that we would have them on the...
first truck out to AL, and delivery would take 5-7 business days. However, due to one of our trucks breaking down, we had to wait until it was finished being fixed in order to send out the [redacted] shipment. We did call Mr. [redacted] and explain this to him. At the end of that week, Friday, Mrs. [redacted] had called our office and spoke with one of our reps, she had asked the rep if her shipment went out yet, because they were thinking of changing their destination back to NY, that the plans had changed and they were not sure about moving down to AL. The rep. told Mrs. [redacted] that no the shipment had not been sent out yet and that I (the office manager) would call her the following day. I had spoke to Mrs. [redacted] the following day to inform her that she shipment was due to be sent out that week and she informed me they were not ready, that their situation had changed and they might be moving back to NYC. Mrs. [redacted] told me she would call me that week to let me know what they were going to do. I spoke with them again on Tuesday informing them that if they wanted the shipment to be sent out that we would need to know as soon as possible. They asked me if there would be any change in the price since they were not moving all the way down to AL, and I told them in our tariff it states that we do not change the price if the customer changes destination after the pick-up had already happen. We did however give them a discount on the price and deducted $150.00 off the balance that was due.It is completely false for Mr. [redacted] to say that we were not in contact with them, when we spoke on the phone almost everyday. It is false for Mr. [redacted] to say that we were the ones who did not hold up our end when in fact they were not even sure where they wanted their stuff to be delivered. They did not let us know of where their stuff would be delivered until the day I called to inform Mr. and Mrs. [redacted] that their stuff would be loaded that night and that I needed to know where they wanted their belongings to go. They then told me not to put the stuff on the truck that they were coming back to NYC and would like the stuff to be delivered to a storage. Mrs. [redacted] emailed me the next day with an address as to where she wanted her belongings to be delivered. We delivered them that Saturday to a storage in NY. I do have phone records and emils to support the fact that we were in contact with the [redacted] almost everyday.If any further information is needed, please do not hesitate to let me know. Thank you.
Sorry to say, I had almost the exact experience: lost, broken. damaged goods. I paid 9K for move. Just a horrible all around experience.
Did anyone have success contacting a lawyer?
We The Ultimate movers (Carrier) were hired by [redacted] (Broker) to transport [redacted]'s belongings from Erie, PA to Sarasota, FL. [redacted] quoted [redacted] for 819 cubes and gave him a rate of $2.59 per cube. We arrived at the origin July 1, 2016 with a 26 foot truck which...
can hold up to 1,800 cubes. Unfortunately, once we loaded his goods there was items that did not fit into the truck because he had more then what was quoted. We tried to take as much things as possible with us but once again only 1,800 cubes fit in the truck. If we were aware that [redacted] had more items we would have came prepared. We were expecting a job of 819 cubes but we were only able to take 1,800 cubes. We revised his estimate for an extra 981 cubes and what ever items were left behind we quoted him another price. [redacted] was quoted 819 cubes which had an outcome to be 1,800 cubes. We already notified to [redacted] that his things will be sent out July 14, 2016 (Today) and we also made sure that he was aware that delivery can take up to 21 days and this information is also provided on our contract. If [redacted] has any questions he can always reach me at my direct number which is [redacted] or if he has any question in regards to delivery he can contact the truck driver at ([redacted]. Thank You
Since [redacted] did not except my response we would like to refund the $100 extra charge for the extra stairs. I had someone sent to the storage to find his TV and Self and the goods were found. We will have it sent by this week.
I Attached the documents that she signed and we provided a copy to her once they were signed. We never make anyone sign blank documents but it is true that we did not provide to her the booklet of "Rights and Responsibilities". Though we did not provide this booklet to her we gave her a print out of...
"How To Protect My Move" which gives her a link where she can get a copy of the "rights and Responsibilities" ( www.protectyourmove.gov ) . The reason she was over charged was because she had more goods then what she mentioned on the phone. More items caused the pounds to get higher and the price as well. The over charge had its reason and the most we can do is send her to the claim for any lost or damaged items Only. Our claim department is called [redacted] and can be reached at [redacted] or she can also vist their website at www.mymoveclaim.com. After she contacts them they will provide her instructions and assistance. Sorry we do not agree for the Money she is demanding for the overcharge because we had our reason. She had 8,500 pounds and gave her a rate of 0.65 per pound which totaled to be $5,525 plus 9% fuel charge which is $497.25 extra along with $92 for Materials ending with an Estimate Fee of $872.42. All these services totaled up to $6,986.67
We apologize for any inconvenience this may have caused you! However, as I mentioned over the phone on, 12-02-14, to please submit your claim asap!... If you have already filled out the forms that was sent to you by, (Anthem Claims Management) on 12-02-14, then your claim is now being processed. I forwarded your information to [redacted] (the General Manager) of Anthems as well. He will be following up with your case. Again, we are truly sorry for any inconvenience this has caused you!
I am rejecting this response because: While the company has changed their claims company, there is still no resolution to my complaint. I have filled out the required claim forms and submitted them once again. The only resolution is to be reimbursed the full amount for the damages caused by...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The business has responded as follows:Good Afternoon Since you did not except my response on the Revdex.com we would like to refund the $100 extra charge for. I also had someone sent out to the storage to find your TV and Shelf and the goods were found. We will have it sent by this week. If you do not except this offer please reply with DENIED. Thank You , Rayna O[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
If I do not receive the missing items and the refund within a reasonable time, I will request to reopen the case.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We were not provided with copies of any documents of any type on the day of pick-up. We did not receive "How to Protect My Move," as the carrier claims. We took photographs of the documents that I was made to sign because they refused to provide us with hard copies - the photos are attached here (2 forms are not attached because of the limited number of attachments that can be included through this format - Accessorial & Special Services form and Packing Materials form). Furthermore, my signature was forged on the inventory documents that the business just provided - my explanation is below. First, you can see that the Order for Service form with my signature on it is not filled in completely in the photograph. You can also clearly see in the photograph that I did not sign the "Waiver of Physical Survey." However, on the copy that the business provided, my signature is there, under some kind of smudge, and clearly written with a different pen than the signature below. That is not my signature - it was added later by someone else. Also, the information on the copy that the business attached in their response was clearly filled out later, after I was forced to sign the bottom. The Bill of Lading (original) that I have attached here also clearly has my signature on it before it was completely filled out. Regarding the inventory that was attached by the business, that document was not presented to us at the time of pick-up, nor were we provided with a copy of it at pick-up or delivery. My signature is clearly forged on that document for the following reasons: (1) If I had signed it, we would have taken a picture of it just like we did with the other documents; (2) The man who picked up our items wrote a numbered list on a piece of scrap paper, not on a triplicate form like the document that the business has provided here; (3) one bookshelf and one kitchen chair are listed as "broken" at pick-up when in fact these items were broken during the move and were documented as such; (4) those inventories are dated as being signed on delivery on 8/23/15 when delivery was in fact on 8/8/15. The date of delivery is reflected on the triplicate copy of the Bill of Lading (final), also attached here. This triplicate copy is the only physical documentation that we received from this business - it was given to us on delivery on 8/8/15. Additionally, when I was informed on July 12, 2016 that the company had an inventory with my signature on it, I asked for this document to be emailed to me. It was never sent to me, despite multiple requests via phone and email. It seems clear now that this document was not produced until now because my signature on it had been forged. Since I am providing clear evidence of blank documents with my signature, as well as evidence that my signature was forged multiple times, the legitimacy of any documents with my signature that are provided by this business must be called into question. It is also clear that they did not provide an updated inventory at the time of pick-up, because if they had, there would be no need to forge my signature. Without that updated inventory, they were bound by the quote as clearly stated by federal Department of Transportation regulations, and therefore had no right to charge us more money than stated in the original binding estimate. As such, we are entitled to a refund in the amount of $1590.43.
Regards,
[redacted]
This company shouldn't be allowed to conduct business. They either lost, broke or destroyed most of our things. Everything was broken, cracked or unusable including valuable antiques. Some boxes were missing completely and the furniture that was delivered was damaged, some beyond repair. To make things worse, they put a big hole in the wall of our new home while moving a piece of furniture into the bedroom. Their coverage on claims is ridiculous - they cover no where near the value of what they destroyed. So, in the end we paid them almost $7,000 to move our things, then we paid several thousand more to replace them and then many hundreds to haul away the trash from what they ruined.
Complaint: [redacted]
I am rejecting this response because:When I...
placed this order, I specifically mentioned that there is 1 flight of stairs at the destination. I was charged $75 for this. There was no change.Now I have ended up paying $175 just to move my stuff to using 1 flight of stairs.
Regards,
[redacted]
Complaint: ***
I am rejecting this response because:
We were not provided with copies of any documents of any type on the day of pick-upWe did not receive "How to Protect My Move," as the carrier claimsWe took photographs of the documents that I was made to sign because they refused to provide us with hard copies - the photos are attached here (forms are not attached because of the limited number of attachments that can be included through this format - Accessorial & Special Services form and Packing Materials form)Furthermore, my signature was forged on the inventory documents that the business just provided - my explanation is below
First, you can see that the Order for Service form with my signature on it is not filled in completely in the photographYou can also clearly see in the photograph that I did not sign the "Waiver of Physical Survey." However, on the copy that the business provided, my signature is there, under some kind of smudge, and clearly written with a different pen than the signature belowThat is not my signature - it was added later by someone elseAlso, the information on the copy that the business attached in their response was clearly filled out later, after I was forced to sign the bottomThe Bill of Lading (original) that I have attached here also clearly has my signature on it before it was completely filled out
Regarding the inventory that was attached by the business, that document was not presented to us at the time of pick-up, nor were we provided with a copy of it at pior deliveryMy signature is clearly forged on that document for the following reasons: (1) If I had signed it, we would have taken a picture of it just like we did with the other documents; (2) The man who picked up our items wrote a numbered list on a piece of scrap paper, not on a triplicate form like the document that the business has provided here; (3) one bookshelf and one kitchen chair are listed as "broken" at piwhen in fact these items were broken during the move and were documented as such; (4) those inventories are dated as being signed on delivery on 8/23/when delivery was in fact on 8/8/The date of delivery is reflected on the triplicate copy of the Bill of Lading (final), also attached hereThis triplicate copy is the only physical documentation that we received from this business - it was given to us on delivery on 8/8/
Additionally, when I was informed on July 12, that the company had an inventory with my signature on it, I asked for this document to be emailed to meIt was never sent to me, despite multiple requests via phone and emailIt seems clear now that this document was not produced until now because my signature on it had been forged
Since I am providing clear evidence of blank documents with my signature, as well as evidence that my signature was forged multiple times, the legitimacy of any documents with my signature that are provided by this business must be called into questionIt is also clear that they did not provide an updated inventory at the time of pick-up, because if they had, there would be no need to forge my signatureWithout that updated inventory, they were bound by the quote as clearly stated by federal Department of Transportation regulations, and therefore had no right to charge us more money than stated in the original binding estimateAs such, we are entitled to a refund in the amount of $
Regards,
*** ***
This is in response to the complaint Mr. [redacted] submitted. Our company picked up Mr. and Mrs. [redacted] belongings on the 30th of September. We did inform Mr. [redacted] when we did the in-home estimate that if they were ready to receive their belongings after pick-up, that we would have them on the...
first truck out to AL, and delivery would take 5-7 business days. However, due to one of our trucks breaking down, we had to wait until it was finished being fixed in order to send out the [redacted] shipment. We did call Mr. [redacted] and explain this to him. At the end of that week, Friday, Mrs. [redacted] had called our office and spoke with one of our reps, she had asked the rep if her shipment went out yet, because they were thinking of changing their destination back to NY, that the plans had changed and they were not sure about moving down to AL. The rep. told Mrs. [redacted] that no the shipment had not been sent out yet and that I (the office manager) would call her the following day. I had spoke to Mrs. [redacted] the following day to inform her that she shipment was due to be sent out that week and she informed me they were not ready, that their situation had changed and they might be moving back to NYC. Mrs. [redacted] told me she would call me that week to let me know what they were going to do. I spoke with them again on Tuesday informing them that if they wanted the shipment to be sent out that we would need to know as soon as possible. They asked me if there would be any change in the price since they were not moving all the way down to AL, and I told them in our tariff it states that we do not change the price if the customer changes destination after the pick-up had already happen. We did however give them a discount on the price and deducted $150.00 off the balance that was due.It is completely false for Mr. [redacted] to say that we were not in contact with them, when we spoke on the phone almost everyday. It is false for Mr. [redacted] to say that we were the ones who did not hold up our end when in fact they were not even sure where they wanted their stuff to be delivered. They did not let us know of where their stuff would be delivered until the day I called to inform Mr. and Mrs. [redacted] that their stuff would be loaded that night and that I needed to know where they wanted their belongings to go. They then told me not to put the stuff on the truck that they were coming back to NYC and would like the stuff to be delivered to a storage. Mrs. [redacted] emailed me the next day with an address as to where she wanted her belongings to be delivered. We delivered them that Saturday to a storage in NY. I do have phone records and emils to support the fact that we were in contact with the [redacted] almost everyday.If any further information is needed, please do not hesitate to let me know. Thank you.
Sorry to say, I had almost the exact experience: lost, broken. damaged goods. I paid 9K for move. Just a horrible all around experience.
Did anyone have success contacting a lawyer?
We The Ultimate movers (Carrier) were hired by [redacted] (Broker) to transport [redacted]'s belongings from Erie, PA to Sarasota, FL. [redacted] quoted [redacted] for 819 cubes and gave him a rate of $2.59 per cube. We arrived at the origin July 1, 2016 with a 26 foot truck which...
can hold up to 1,800 cubes. Unfortunately, once we loaded his goods there was items that did not fit into the truck because he had more then what was quoted. We tried to take as much things as possible with us but once again only 1,800 cubes fit in the truck. If we were aware that [redacted] had more items we would have came prepared. We were expecting a job of 819 cubes but we were only able to take 1,800 cubes. We revised his estimate for an extra 981 cubes and what ever items were left behind we quoted him another price. [redacted] was quoted 819 cubes which had an outcome to be 1,800 cubes. We already notified to [redacted] that his things will be sent out July 14, 2016 (Today) and we also made sure that he was aware that delivery can take up to 21 days and this information is also provided on our contract. If [redacted] has any questions he can always reach me at my direct number which is [redacted] or if he has any question in regards to delivery he can contact the truck driver at ([redacted]. Thank You
Since [redacted] did not except my response we would like to refund the $100 extra charge for the extra stairs. I had someone sent to the storage to find his TV and Self and the goods were found. We will have it sent by this week.
I Attached the documents that she signed and we provided a copy to her once they were signed. We never make anyone sign blank documents but it is true that we did not provide to her the booklet of "Rights and Responsibilities". Though we did not provide this booklet to her we gave her a print out of...
"How To Protect My Move" which gives her a link where she can get a copy of the "rights and Responsibilities" ( www.protectyourmove.gov ) . The reason she was over charged was because she had more goods then what she mentioned on the phone. More items caused the pounds to get higher and the price as well. The over charge had its reason and the most we can do is send her to the claim for any lost or damaged items Only. Our claim department is called [redacted] and can be reached at [redacted] or she can also vist their website at www.mymoveclaim.com. After she contacts them they will provide her instructions and assistance. Sorry we do not agree for the Money she is demanding for the overcharge because we had our reason. She had 8,500 pounds and gave her a rate of 0.65 per pound which totaled to be $5,525 plus 9% fuel charge which is $497.25 extra along with $92 for Materials ending with an Estimate Fee of $872.42. All these services totaled up to $6,986.67
We apologize for any inconvenience this may have caused you! However, as I mentioned over the phone on, 12-02-14, to please submit your claim asap!... If you have already filled out the forms that was sent to you by, (Anthem Claims Management) on 12-02-14, then your claim is now being processed. I forwarded your information to [redacted] (the General Manager) of Anthems as well. He will be following up with your case. Again, we are truly sorry for any inconvenience this has caused you!
I am rejecting this response because: While the company has changed their claims company, there is still no resolution to my complaint. I have filled out the required claim forms and submitted them once again. The only resolution is to be reimbursed the full amount for the damages caused by...
the moving company.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The business has responded as follows:Good Afternoon Since you did not except my response on the Revdex.com we would like to refund the $100 extra charge for. I also had someone sent out to the storage to find your TV and Shelf and the goods were found. We will have it sent by this week. If you do not except this offer please reply with DENIED. Thank You , Rayna O[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
If I do not receive the missing items and the refund within a reasonable time, I will request to reopen the case.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We were not provided with copies of any documents of any type on the day of pick-up. We did not receive "How to Protect My Move," as the carrier claims. We took photographs of the documents that I was made to sign because they refused to provide us with hard copies - the photos are attached here (2 forms are not attached because of the limited number of attachments that can be included through this format - Accessorial & Special Services form and Packing Materials form). Furthermore, my signature was forged on the inventory documents that the business just provided - my explanation is below. First, you can see that the Order for Service form with my signature on it is not filled in completely in the photograph. You can also clearly see in the photograph that I did not sign the "Waiver of Physical Survey." However, on the copy that the business provided, my signature is there, under some kind of smudge, and clearly written with a different pen than the signature below. That is not my signature - it was added later by someone else. Also, the information on the copy that the business attached in their response was clearly filled out later, after I was forced to sign the bottom. The Bill of Lading (original) that I have attached here also clearly has my signature on it before it was completely filled out. Regarding the inventory that was attached by the business, that document was not presented to us at the time of pick-up, nor were we provided with a copy of it at pick-up or delivery. My signature is clearly forged on that document for the following reasons: (1) If I had signed it, we would have taken a picture of it just like we did with the other documents; (2) The man who picked up our items wrote a numbered list on a piece of scrap paper, not on a triplicate form like the document that the business has provided here; (3) one bookshelf and one kitchen chair are listed as "broken" at pick-up when in fact these items were broken during the move and were documented as such; (4) those inventories are dated as being signed on delivery on 8/23/15 when delivery was in fact on 8/8/15. The date of delivery is reflected on the triplicate copy of the Bill of Lading (final), also attached here. This triplicate copy is the only physical documentation that we received from this business - it was given to us on delivery on 8/8/15. Additionally, when I was informed on July 12, 2016 that the company had an inventory with my signature on it, I asked for this document to be emailed to me. It was never sent to me, despite multiple requests via phone and email. It seems clear now that this document was not produced until now because my signature on it had been forged. Since I am providing clear evidence of blank documents with my signature, as well as evidence that my signature was forged multiple times, the legitimacy of any documents with my signature that are provided by this business must be called into question. It is also clear that they did not provide an updated inventory at the time of pick-up, because if they had, there would be no need to forge my signature. Without that updated inventory, they were bound by the quote as clearly stated by federal Department of Transportation regulations, and therefore had no right to charge us more money than stated in the original binding estimate. As such, we are entitled to a refund in the amount of $1590.43.
Regards,
[redacted]
This company shouldn't be allowed to conduct business. They either lost, broke or destroyed most of our things. Everything was broken, cracked or unusable including valuable antiques. Some boxes were missing completely and the furniture that was delivered was damaged, some beyond repair. To make things worse, they put a big hole in the wall of our new home while moving a piece of furniture into the bedroom. Their coverage on claims is ridiculous - they cover no where near the value of what they destroyed. So, in the end we paid them almost $7,000 to move our things, then we paid several thousand more to replace them and then many hundreds to haul away the trash from what they ruined.
Complaint: [redacted]
I am rejecting this response because:When I...
placed this order, I specifically mentioned that there is 1 flight of stairs at the destination. I was charged $75 for this. There was no change.Now I have ended up paying $175 just to move my stuff to using 1 flight of stairs.
Regards,
[redacted]