Initial Business Response /* (1000, 7, 2015/08/21) */
RE Account #[redacted]
Our records indicate that we made contact with the customer on the same date as he filed this complaint, August 17. We have no record of 7 messages from the customer, only one on August 17 and we promptly returned...
that call. We apologize for any misunderstanding and we trust the matter is now settled. Thank you.
Diane[redacted], Vice President, The United Educators Inc.
Initial Business Response /* (1000, 5, 2015/09/23) */
Please let us explain that yes, this customer's main purchase from us was paid in full on 2/27/15. Because the major item in the purchase was the World Book Encyclopedia, we agreed to supply a yearly update to keep the encyclopedia current. A...
few years ago, we turned the handling of the Year Books directly over to the World Book company. We apologize that they have upset this customer with their extra offers. We have contacted the World Book company and requested that this customer be completely removed from their files so no future shipments or offers will be sent, and they have confirmed to us that this has now been done.
Diane [redacted]
Vice President
The United Educators Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They claim to have contacted world book and ensured I will not receive anything from them. That is exactly what I was requesting
Initial Business Response /* (1000, 7, 2015/08/21) */
RE Account #[redacted]
Our records indicate that we made contact with the customer on the same date as he filed this complaint, August 17. We have no record of 7 messages from the customer, only one on August 17 and we promptly returned...
that call. We apologize for any misunderstanding and we trust the matter is now settled. Thank you.
Diane[redacted], Vice President, The United Educators Inc.
Initial Business Response /* (1000, 5, 2015/09/23) */
Please let us explain that yes, this customer's main purchase from us was paid in full on 2/27/15. Because the major item in the purchase was the World Book Encyclopedia, we agreed to supply a yearly update to keep the encyclopedia current. A...
few years ago, we turned the handling of the Year Books directly over to the World Book company. We apologize that they have upset this customer with their extra offers. We have contacted the World Book company and requested that this customer be completely removed from their files so no future shipments or offers will be sent, and they have confirmed to us that this has now been done.
Diane [redacted]
Vice President
The United Educators Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They claim to have contacted world book and ensured I will not receive anything from them. That is exactly what I was requesting