Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I clearly stated in my original complaint I asked for 2 pedicures at rhe $22 each price. I was agreeing to the $44.00 charge, that is not disputed.But as I also stated the relentless badgering for adding more and more services is mind boggling (please see all 37 [redacted] complaints for the same problem.) The idea of paying for a relaxing massage is completely lost on this proprieter. The staff yell at each other, talk loudly, eat food and CONSTANTLY harrass you for more and more charges regardless of the fact that I have ALREADY told them what I want and have agreed to pay the $44.00. The word RELAXING pedicure absolutely DOES NOT exist at Happy Nails.In their response, Happy Nails claims the 5 minute massage is included in the $22 price and that is exactly what I am trying to tell them..my massage was exactly 60 seconds because another customer had come in and my girl wanted to get to her first.I paid extra for the exfoliation which is an outrageous overcharge for $5.00 when she put it on and took it off in the same motion.I DID COMPLAIN TO THE MANAGER WHEN I WENT TO PAY AND HER RESPONSE WAS 'SORRY ABOUT THAT, WE'LL CATCH YOU NEXT TIME."This is celarly a business who has been caught with their hand in the cookie jar and say none of this happened. So if none of it were true, as they claim, why would I take my time to perjure myself and make a formal complaint.All you have to do to see who is telling the truth here is to go to [redacted] and see all 37 similar complaints of badgering upselling. The difference that I am trying to make is that I agreed to a $22.00 massage X 2 and I did NOT GET WHAT I PAID FOR. I agreed to the $5 for the flower and the $5 for the exfoliant which is an insult in my opinion.The instruments she used did not appear to be clean, the water was nor warm and it was a very disturbing experience. I think it is clear I am telling the truth and I stand by my original statements. This place is a disgrace to the city of Tustin and should be throughly investigated.
Regards,
[redacted]
Our Happy Nails have a policy for customer satisfactions for our services before they are leaving our shops. If they do not satisfy with the services with the right or good reasons they do not have to pay when they pay at the counter before they leave. If the customers have opinions or complaints we...
do investigation to solve problems accordingly in each case. Customer wrote there were 37 opinions (good and bad) in [redacted]. We are in this business at this location more than 10 years and we serve daily average about 70 customers/day. We assume there are all bad opinions in [redacted] then the percentage should be: 37/300,000 cases from our services. (Normally, customers satisfy with the services they tried to come back and did not try to post in [redacted] or others). All the services, Happy Nails have a price lists for each service. When the customer walks in the shop after we know what the customer need then we set up the service as first come – first serve. The price for service in price in basic, during the service the technician asks for any extra services if the customer needed or wanted. If the customer refuses, the service never performs and never charges. Happy Nails only charge for extra service per price list.The customer agreed for services as follows: 1. Basis for 2 pedicures (2 persons): $22.00 x 2 = $44.00Extra services: 2. Callus treatment: $5.00 x 2 = $10.00 (5 minutes massage included in basis $22.00 service. Customer made a wrong complaint for extra charge) 3. Flower design: $5.00 x 2 = $10.00Total charges: $64.00We, Happy Nails, are trying our best to serve customers’ satisfaction every day. We are really appreciated customer’s opinions to make our services better. We understand that our workers have very limited in English so we keep reminding them to behave and to speak in English as much as they can. Per these complaints really bad services, if they were truth we could not do business in United States of America. Please tell the truth as fact when writing your complaints or opinions. These were not truth for the customer’s complaints. She just made up the story for such terrible things in her complaints. I am really appreciated for your response in this case.Sincerely,Happy Nails & Spa([redacted])2800 N. Main Street, # 2084Santa Ana, CA 92705(714) 541-6135
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I clearly stated in my original complaint I asked for 2 pedicures at rhe $22 each price. I was agreeing to the $44.00 charge, that is not disputed.But as I also stated the relentless badgering for adding more and more services is mind boggling (please see all 37 [redacted] complaints for the same problem.) The idea of paying for a relaxing massage is completely lost on this proprieter. The staff yell at each other, talk loudly, eat food and CONSTANTLY harrass you for more and more charges regardless of the fact that I have ALREADY told them what I want and have agreed to pay the $44.00. The word RELAXING pedicure absolutely DOES NOT exist at Happy Nails.In their response, Happy Nails claims the 5 minute massage is included in the $22 price and that is exactly what I am trying to tell them..my massage was exactly 60 seconds because another customer had come in and my girl wanted to get to her first.I paid extra for the exfoliation which is an outrageous overcharge for $5.00 when she put it on and took it off in the same motion.I DID COMPLAIN TO THE MANAGER WHEN I WENT TO PAY AND HER RESPONSE WAS 'SORRY ABOUT THAT, WE'LL CATCH YOU NEXT TIME."This is celarly a business who has been caught with their hand in the cookie jar and say none of this happened. So if none of it were true, as they claim, why would I take my time to perjure myself and make a formal complaint.All you have to do to see who is telling the truth here is to go to [redacted] and see all 37 similar complaints of badgering upselling. The difference that I am trying to make is that I agreed to a $22.00 massage X 2 and I did NOT GET WHAT I PAID FOR. I agreed to the $5 for the flower and the $5 for the exfoliant which is an insult in my opinion.The instruments she used did not appear to be clean, the water was nor warm and it was a very disturbing experience. I think it is clear I am telling the truth and I stand by my original statements. This place is a disgrace to the city of Tustin and should be throughly investigated.
Regards,
[redacted]
Our Happy Nails have a policy for customer satisfactions for our services before they are leaving our shops. If they do not satisfy with the services with the right or good reasons they do not have to pay when they pay at the counter before they leave. If the customers have opinions or complaints we...
do investigation to solve problems accordingly in each case. Customer wrote there were 37 opinions (good and bad) in [redacted]. We are in this business at this location more than 10 years and we serve daily average about 70 customers/day. We assume there are all bad opinions in [redacted] then the percentage should be: 37/300,000 cases from our services. (Normally, customers satisfy with the services they tried to come back and did not try to post in [redacted] or others). All the services, Happy Nails have a price lists for each service. When the customer walks in the shop after we know what the customer need then we set up the service as first come – first serve. The price for service in price in basic, during the service the technician asks for any extra services if the customer needed or wanted. If the customer refuses, the service never performs and never charges. Happy Nails only charge for extra service per price list.The customer agreed for services as follows: 1. Basis for 2 pedicures (2 persons): $22.00 x 2 = $44.00Extra services: 2. Callus treatment: $5.00 x 2 = $10.00 (5 minutes massage included in basis $22.00 service. Customer made a wrong complaint for extra charge) 3. Flower design: $5.00 x 2 = $10.00Total charges: $64.00We, Happy Nails, are trying our best to serve customers’ satisfaction every day. We are really appreciated customer’s opinions to make our services better. We understand that our workers have very limited in English so we keep reminding them to behave and to speak in English as much as they can. Per these complaints really bad services, if they were truth we could not do business in United States of America. Please tell the truth as fact when writing your complaints or opinions. These were not truth for the customer’s complaints. She just made up the story for such terrible things in her complaints. I am really appreciated for your response in this case.Sincerely,Happy Nails & Spa([redacted])2800 N. Main Street, # 2084Santa Ana, CA 92705(714) 541-6135