The Upper Class LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Upper Class advertised the trip as a visit to a Pow-wow They claim I stated I claimed to be a "Powwow expert" I did not make such a claim I just happen to know what the word Powwow delineate I have attached a copy of the [redacted] definition of Powwow for reference By using the word Powwow in their ad and not stating the trip would only include the Grand Entry portion of the Powwow, I feel they did not truly disclose what to expect on the trip When questioned on the trip their tour leader said that the trip was always scheduled for just the Grand Entry I told him I did not remember that He said I should just reread my descriptionThe description from the brochure just said Powwow so I expected more than just the Grand Entry The representative of the [redacted] was there as well and the tour leader turned to her and asked for verification She agreed that she had explained the Powwow experience but that the person who booked the tour decided to only attend the Grand Entry If this piece of information had been in the brochure I would not have booked the tour and this issue would be moot.As for making telephone calls: The first was made upon my return from the trip to state I was very displeased with what happened I expected a return call on Tuesday and would have spoken to anyone in the office When I did not hear from anyone by late afternoon I called again This time the office was closed I left another message On Wednesday I called once again Thi time a person answered I explained what I wanted and she put me on hold for at least minutes When she came back on the line he told me that Debbie, the manager would call me back later When Debbie called me back I was told the reason I hadn't heard from them was that the trip leader from my trip was out on another trip and they had to wait for him to get back A simple call on Tuesday to say they were researching the matter would have been nice I feel that by using the word Powwow without qualifying that only a part of the Powwow would be attended was misleading I still would like a refund of my money even though I cannot get a refund of my time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded Please see below:
The Upper Class, LLC is a family company dedicated to our customersWe take each complaint seriously and try to fix them in order to
make the customer happy*** traveled with us on our trip titled "*** *** Indian Powwow." In the description in our catalog it states, that they will have lunch on their own, experience a private dance exhibition just for our group, then "see tribes in authentic dress, feel the drums, take part in demonstrations and find the perfect souvenir from hand crafted Native American art and wares." *** is claiming that we promised more time at watching the Powwow, however this is not true because we never promised any amount of time that we would be spending watching the Powwow or at any other event for that day***, told us she was a Powwow expert and expected more, but we are not Powwow experts and so we relied on the good people of Shinnecock to help us develop a perfect dayT hey told us that the opening day is the very best day to come to the eventShe also stated that the Powwow lasts approximately days and there is dancing and traditional events that take place morning till late at nightOur customers, being of the senior community, do not like arriving home too late and we are sensitive to thatWe planned a day of events that all happened as planned, they had lunch on their own, got a private dance exhibition, had a guided tour of the museum and witnessed a part of the Powwow (not the whole days of course)We were scheduled to leave the reservation at 8pmSome of our customers asked the Tour Director if they could go back to the bus early as they were getting coldOf course, he allowed this for their comfortHe then proceeded to let our other customers know that was an optionHe in no way forced anyone to leave early***, expressed that she did not want to leave, he told her no problem, and said we will wait for you unt il 8:giving her minutes extra to enjoy itShe chose to leave the Powwow early even given the option of staying past the designated timeShe called the office at least times refusing to speak with anyone but a manager, and due to the nature of our business I am not in the office everyday so I could not call her back on her scheduleWhen we spoke, days later, I apologized that she did not enjoy it, and tried to explain our thought processShe listened and agreed that it was her choice to leave when she didI offered her a courtesy credit of $to be used on her next trip because of her frustration, even though we had done what we had promisedShe said thank you but that's not enough, then proceeded to tell me she would be filing a complaintWe are sorry *** is not happy and hate to loose her as a customer and a member of our Upper Class Family

The business has responded Please see below:The Upper Class, LLC is a family company dedicated to our customersWe take each complaint seriously and try to fix them in order to make the customer happy*** traveled with us on our trip titled "*** *** Indian Powwow." In the
description in our catalog it states, that they will have lunch on their own, experience a private dance exhibition just for our group, then "see tribes in authentic dress, feel the drums, take part in demonstrations and find the perfect souvenir from hand crafted Native American art and wares." *** is claiming that we promised more time at watching the Powwow, however this is not true because we never promised any amount of time that we would be spending watching the Powwow or at any other event for that day***, told us she was a Powwow expert and expected more, but we are not Powwow experts and so we relied on the good people of Shinnecock to help us develop a perfect dayT hey told us that the opening day is the very best day to come to the eventShe also stated that the Powwow lasts approximately days and there is dancing and traditional events that take place morning till late at nightOur customers, being of the senior community, do not like arriving home too late and we are sensitive to thatWe planned a day of events that all happened as planned, they had lunch on their own, got a private dance exhibition, had a guided tour of the museum and witnessed a part of the Powwow (not the whole days of course)We were scheduled to leave the reservation at 8pmSome of our customers asked the Tour Director if they could go back to the bus early as they were getting coldOf course, he allowed this for their comfortHe then proceeded to let our other customers know that was an optionHe in no way forced anyone to leave early***, expressed that she did not want to leave, he told her no problem, and said we will wait for you unt il 8:giving her minutes extra to enjoy itShe chose to leave the Powwow early even given the option of staying past the designated timeShe called the office at least times refusing to speak with anyone but a manager, and due to the nature of our business I am not in the office everyday so I could not call her back on her scheduleWhen we spoke, days later, I apologized that she did not enjoy it, and tried to explain our thought processShe listened and agreed that it was her choice to leave when she didI offered her a courtesy credit of $to be used on her next trip because of her frustration, even though we had done what we had promisedShe said thank you but that's not enough, then proceeded to tell me she would be filing a complaintWe are sorry *** is not happy and hate to loose her as a customer and a member of our Upper Class Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The Upper Class advertised the trip as a visit to a Pow-wow.  They claim I stated I claimed to be a "Powwow expert".  I did not make such a claim.  I just happen to know what the word Powwow delineate.  I have attached a copy of the [redacted] definition of Powwow for reference.  By using the word Powwow in their ad and not stating the trip would only include the Grand Entry portion of the Powwow, I feel they did not truly disclose what to expect on the trip.  When questioned on the trip their tour leader said that the trip was always scheduled for just the Grand Entry.  I told him I did not remember that.  He said I should just reread my description. The description from the brochure just said Powwow so I expected more than just the Grand Entry.  The representative of the [redacted] was there as well and the tour leader turned to her and asked for verification.  She agreed that she had explained the Powwow experience but that the person who booked the tour decided to only attend the Grand Entry.  If this piece of information had been in the brochure I would not have booked the tour and this issue would be moot.As for making 3 telephone calls:  The first was made upon my return from the trip to state I was very displeased with what happened.  I expected a return call on Tuesday and would have spoken to anyone in the office.  When I did not hear from anyone by late afternoon I called again.  This time the office was closed.  I left another message.  On Wednesday I called once again.  Thi time a person answered.  I explained what I wanted and she put me on hold for at least 10 minutes.  When she came back on the line he told me that Debbie, the manager would call me back later.  When Debbie called me back I was told the reason I hadn't heard from them was that the trip leader from my trip was out on another trip and they had to wait for him to get back.  A simple call on Tuesday to say they were researching the matter would have been nice.  I feel that by using the word Powwow without qualifying that only a part of the Powwow would be attended was misleading.  I still would like a refund of my money even though I cannot get a refund of my time.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The Upper Class advertised the trip as a visit to a Pow-wow.  They claim I stated I claimed to be a "Powwow expert".  I did not make such a claim.  I just happen to know what the word Powwow delineate.  I have attached a copy of the [redacted] definition of Powwow for reference.  By using the word Powwow in their ad and not stating the trip would only include the Grand Entry portion of the Powwow, I feel they did not truly disclose what to expect on the trip.  When questioned on the trip their tour leader said that the trip was always scheduled for just the Grand Entry.  I told him I did not remember that.  He said I should just reread my description. The description from the brochure just said Powwow so I expected more than just the Grand Entry.  The representative of the [redacted] was there as well and the tour leader turned to her and asked for verification.  She agreed that she had explained the Powwow experience but that the person who booked the tour decided to only attend the Grand Entry.  If this piece of information had been in the brochure I would not have booked the tour and this issue would be moot.As for making 3 telephone calls:  The first was made upon my return from the trip to state I was very displeased with what happened.  I expected a return call on Tuesday and would have spoken to anyone in the office.  When I did not hear from anyone by late afternoon I called again.  This time the office was closed.  I left another message.  On Wednesday I called once again.  Thi time a person answered.  I explained what I wanted and she put me on hold for at least 10 minutes.  When she came back on the line he told me that Debbie, the manager would call me back later.  When Debbie called me back I was told the reason I hadn't heard from them was that the trip leader from my trip was out on another trip and they had to wait for him to get back.  A simple call on Tuesday to say they were researching the matter would have been nice.  I feel that by using the word Powwow without qualifying that only a part of the Powwow would be attended was misleading.  I still would like a refund of my money even though I cannot get a refund of my time.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]