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The Ups Store #0910

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The Ups Store #0910 Reviews (1)

Initial Business Response /* (1000, 6, 2015/12/07) */
To whom it may concern,
A customer *** *** came into our store to return her merchandise to multiple companies
Pre-paid "drop-off" packages are customers' responsiblity to pack, seal and leave with any The UPS StoresHowever,
as a service, we provide attaching labels to the correct boxes/packages/letters when advised by the customersOnce all packages are correctly labeled, we place everything in our back storage for the drivers to pick up and deliverHowever, if by any chance the driver or the dispatcher scans something wrong to the wrong destination or by any chance the labels come off while traveling across the conveyor belts and sorters do a "mix-up" (could be a possbility during this time of year Christmas rush), it is not a responsibility of The UPS Stores
In the attachment below, you'll find a paragraph at the top of the page, that clearly states The UPS Stores are not transporters; therefore are not responsible for any re-deliveries, delivery or hold responsible for any claim processingClaims for all payments must be filed through customer service center at *** *** THIS FORM IS ATTACHED TO EVERY SHIPMENT GONE THROUGH WITH UPS SYSTEM
For us, The UPS Stores around the nation and across the globe, we care about our customers and make sure they are helped out the correct wayWe take full responsibility in thatHowever, when it comes to these accidents of re-delivery or delivery or claim processing, that is completely out of our hands and we feel the emotion for customers going through customer service centers
As stated in the e-mail with the customer, *** ***, we truely apologize for this experience, but she and Revdex.com must realize that The UPS Stores do not sort anythingThe UPS Stores do not deliverThe UPS Stores absolutely do not make decisions with claim payments
Please take this into consideration and our attachment of PSO (parcel shipping order)
If there are any further questions or concerns, please feel free to reply back to us
Very respectfully,
The UPS Store/UPS Staff
Initial Consumer Rebuttal /* (3000, 9, 2015/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The UPS Store *** offered to affix the labels on my packages and failed to do so properlyBy doing so, their staff took responsibility for putting the labels on the packagesIf they were unable to take responsibility for doing so properly, they should not have offered the service of attaching labels
The packages were delivered according to the labels that were on them - and the labels were not on the correct packages due a mistake on the part of the UPS Store staffThere is no way in which UPS delivery could send the packages to the correct location without the correct label on the package to begin with
The business is acting unethically by allowing their staff to say they can provide a service, but then failing to take responsibility if their staff make a mistake that is out of the customer's control
The UPS Store *** is responsible for the actions that their staff take within their store
Final Business Response /* (4000, 15, 2015/12/21) */
This will be the last response as we are following policy and policy only and do not work around it; that may cause extermination with the company
By UPS and The UPS Store, Incpolicy, all pre-paid "drop-off" packages are responsibility by the customers to pack, seal and affix labels onto the packages before shipment
This customer however, carelessly had notTwo times we have helped out this customer affix the labels
First visit the customer threw the labels onto the packages and left the store, telling the clerks to affix certain labels onto the packages
Second (last) visit, the customer stood in front of the counter and verified the labels with the clerks as the sales reps placed correct labels on to the packages
If Revdex.com or this customer thinks The UPS Store or UPS should be responsible for this mistakeit is clearly up to the customer who verified everything and gave a "ok" to the drivers and sales reps
We have no other further messages to send
Thank you
Final Consumer Response /* (4200, 17, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The UPS Store continues to be dishonest about how the events that transpired, and continues to change how they describe the course of events each timeThey appear to be intentionally painting a negative picture of me by creating a story that serves their own purposes
Further, if it is against the store's policy to provide assistance with attaching labels, the employees of the store should not have offered to do soIn both cases, I simply asked "Can you attach these labels for me?" and the employees replied, "Yes." They store's employees had likewise offered to affix labels when I had visited The UPS Store in the past, which would lead a reasonable person to believe that affixing labels is a part of their business
There was no throwing of labels at any time, nor were any demands madeHad the employees said it was against store policy for them to affix the labels, I would have been happy to attach them myself
I hope you choose to act with greater kindness and consideration for your customers in the future
Complaint Response Date bumped because: Holiday

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