The UPS Store #1242

I am rejecting this response because:  This is completely false.  The owner was well aware of what was in the 2 boxes that were dropped off for shipping.  Yes, my parents dropped of the boxes for me that I packed and I paid for as I was flying back home a day prior to them.  Here is a statement from my parents - "Just like the post office we were asked if there was anything volatile or explosive in the boxes.  We identified that there was wine in the boxes.   We discussed with the owner that our daughters visited the wineries while we stayed home and babysat the grandchildren.  The fact that there was wine in the 2 boxes was very clear during the course of our time in the business."My parents are both consistent and clear about what was discussed during the transaction.  It is clear to me that the owner was well aware of what was in the package and played the odds that nothing would happen during the shipment so he could retain the business and make money off of it.  Now that there is an issue, of course he does not want to accept responsibility.  I have spoken with UPS who state that because it was shipped by a UPS Store that I must deal directly with the UPS Store and not UPS.  I again request my shipping fee and my $100 insurance paid to me as the shipment was not completed and damage occurred.

It is a policy with all shipping carriers that wine or any other alcoholic beverage can not be shipped from individual to individual. The couple who had originally shipped the item are the parents to the individual who has started this claim. When the parents came into the store it was never made...

clear to us that the item being shipped was wine, even if they believe they did. Our process with shipping is to first ask if the item is worth more than $100, if it is than we ask what the item is, if it is not worth more than $100 than we do not ask what the item is. If an item is damaged in transit it is the hands of UPS corporate on whether they will approve a claim for it. The item was not packaged by the customer correctly causing it to leak wine when the damage occurred. When UPS corporate discovered it was wine the shipment was stopped and returned to the sender, which was our store. We regret what has happened and are sorry for the inconvenience but as stated it is in the hands of UPS corporate and at no point during the transaction were we made aware of the contents of the package. Sincerely, [redacted]

Review: The owner of this UPS store accepted my shipment of wine to ship to my home in IL. He knew what was in the package and accepted it for shipment. After it was damaged en route, it had to be returned to the store in CA. (even though I was home in IL) When it returned to the store, the owner claimed ignorance and said that it should never had been shipped because it was wine, so he refused to refund my shipping fee and the $100 insurance that I was told I had on the package. Again, he knew exactly what was in the box when it was shipped! If he would have not accepted it, I would have found a different shipper and wouldn't have had this issue! I then had to pay to have it reshipped to IL. I have contacted UPS Store Corporate and have not gotten a response. The date of the shipment was 4/12/2015. I have spoken the store. My sister, who lives in CA, had gone to the store and spoken to the owner. I have called and emailed UPS Store Corporate. No response. No resolution.Desired Settlement: I would like my $76.32 shipping fee refunded as well as the $100 insurance that I am entitled to for the damage.

Business

Response:

It is a policy with all shipping carriers that wine or any other alcoholic beverage can not be shipped from individual to individual. The couple who had originally shipped the item are the parents to the individual who has started this claim. When the parents came into the store it was never made clear to us that the item being shipped was wine, even if they believe they did. Our process with shipping is to first ask if the item is worth more than $100, if it is than we ask what the item is, if it is not worth more than $100 than we do not ask what the item is. If an item is damaged in transit it is the hands of UPS corporate on whether they will approve a claim for it. The item was not packaged by the customer correctly causing it to leak wine when the damage occurred. When UPS corporate discovered it was wine the shipment was stopped and returned to the sender, which was our store. We regret what has happened and are sorry for the inconvenience but as stated it is in the hands of UPS corporate and at no point during the transaction were we made aware of the contents of the package. Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because: This is completely false. The owner was well aware of what was in the 2 boxes that were dropped off for shipping. Yes, my parents dropped of the boxes for me that I packed and I paid for as I was flying back home a day prior to them. Here is a statement from my parents - "Just like the post office we were asked if there was anything volatile or explosive in the boxes. We identified that there was wine in the boxes. We discussed with the owner that our daughters visited the wineries while we stayed home and babysat the grandchildren. The fact that there was wine in the 2 boxes was very clear during the course of our time in the business."My parents are both consistent and clear about what was discussed during the transaction. It is clear to me that the owner was well aware of what was in the package and played the odds that nothing would happen during the shipment so he could retain the business and make money off of it. Now that there is an issue, of course he does not want to accept responsibility. I have spoken with UPS who state that because it was shipped by a UPS Store that I must deal directly with the UPS Store and not UPS. I again request my shipping fee and my $100 insurance paid to me as the shipment was not completed and damage occurred.