The UPS Store #1435

Revdex.com,We have spoke to [redacted] numerous times! He is out of state, Nevada, we picked up a vacuum he purchased at Goodwill auctionWhen he brought back to store to pack we informed him we could not break down wand to fit in shorter boxWe are not vacuum repair people, and did not want to damage itemI still refunded Mr [redacted] $for inconvenienceThis was done even before this complaint was madeThe $was the difference between the box we used vswhat he requested!Sincerely, Jim Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meStill no explanation from business about delay--should have been taken care of 3/19, check not issued till 5/2--handwritten note attached stated: My apologies for delay! No excusesThanks you for your business."Rest assured that any further business with UPS will be conducted at another storeSincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I was NOT informed that the UPS Store was having issues with removing the wand from the vacuum prior to it being shipped. That is an outright lie! The removal of the wand was discussed in depth with the actual employee who packed the vacuum. It simply requires pushing a blatantly obvious release button!I can't decide which is more onerous, the incredible lack of regard for an agreed upon packing method, the incredible carelessness of the staff or the absolute refusal to accept responsibility for their errors! The owner also lied in the above response! The Revdex.com complaint was filed prior to accepting a refund of $15.50, not after! A refund which I ONLY accepted because I knew they would not refund the $26.00 extra that their shoddy service cost me.If you want to use a company that totally ignores agreed upon terms then does everything they can to deny their responsibilities to their customers this is the company you've been looking for!
Sincerely,
[redacted]

Revdex.com,We have spoke to [redacted] numerous times! He is out of state, Nevada,  we picked up a vacuum he purchased at Goodwill auction. When he brought back to store to pack we informed him we could not break down wand to fit in shorter box. We are not vacuum repair people, and did not want to damage...

item. I still refunded Mr. [redacted] $15.00 for inconvenience. This was done even before this complaint was made. The $15.00 was the difference between the box we used vs. what he requested!Sincerely, Jim Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Still no explanation from business about delay--should have been taken care of 3/19, check not issued till 5/2--handwritten note...

attached stated: My apologies for delay! No excuses. Thanks you for your business."Rest assured that any further business with UPS will be conducted at another store. Sincerely, [redacted]