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The UPS Store #3245

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The UPS Store #3245 Reviews (1)

Business Response to Complaint #[redacted]:The UPS Store #3245 fully understands Mr [redacted]'s frustration with the UPS Claims process. As an independently and locally owned franchisee, The UPS Stores are contractually bound by The UPS Stores, Inc. and UPS, Inc. to settle all claims matters...

through the UPS Claims department.  The UPS Store management works on the behalf of the customer to get any claim resolved in a satisfactory manner and as timely as possible. In this case, the process is taking longer than Mr [redacted] would like.  This is unfortunate, but is not in our store's control as we must wait on the UPS Claims department actions and communications to occur. I have reviewed Mr [redacted]'s damage photographs and have queried our associates to discover if the packing methods employed were proper for this shipment.  Our staff is trained to be Certified Packaging Experts and we hold the staff to these high standards as prescribed by UPS.  I will be personally investigating this matter further and will incorporate any changes found necessary.  Insuring our customer's shipments are prepared and packaged properly is our top concern, and one of the reasons customers trust The UPS Stores with their shipments. On April 7, 2017 The UPS Store finally received notice from UPS Claims that the damage claim of $231.72 has been approved and will be paid.  As soon as the claim funds are received from UPS Claims, The UPS Store will process the claim check for Mr [redacted]. I wish to convey to Mr [redacted] my sincere regrets for the inconvenience and expense he incurred throughout this process, and I hope that he will accept the claim payment as a satisfactory settlement of this incident. Regards,[redacted]General ManagerThe UPS Store #3245864-[redacted]

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