The UPS Store #360

To whom it may concern,
My name is Asif [redacted] and I would like to share a terrible experience I had with one of your employees at the UPS store in San Diego, address 5694 Mission Center Rd, Ste 602 store number 0360 (per the employee). I went into the store today to try and get a form from out of state notarized, and I was told by the notary in the store they would not be able to meet my needs per California requirements, which I totally understand and am fine with.
But what I am informing you about is the manner in which this was done by your employee who told me her name was [redacted] (would not give me her last name) and that not only was she the notary but she was the store manager. She was very rude, condescending and unapologetic for her behavior, or at the least my perception of her behavior towards me. As I stated above I completely understand that the notarization was not able to be done to my needs and I never questioned this, but what I had a problem with was the complete lack of dignity in which I was treated by [redacted] the manager of the store. And what was worse is that when I asked her about her behavior she became even more rude and condescending, rather than clarify her behavior as possibly being misunderstood or interpreted by me, she continued with this same behavior. I was not rude to her, condescending to her, nor did I give her a hard time about the notarization, and when I asked her why she was behaving this way she did not even attempt to rectify the situation, but she continued with her behavior. The only thing I can think of in regards to why she was so poor in character and manners is because of my skin color.
Please help me understand what happened.

To whom it may concern,

My name is Asif [redacted] and I would like to share a terrible experience I had with one of your employees at the UPS store in San Diego, address 5694 Mission Center Rd, Ste 602 store number 0360 (per the employee). I went into the store today to try and get a form from out of state notarized, and I was told by the notary in the store they would not be able to meet my needs per California requirements, which I totally understand and am fine with.

But what I am informing you about is the manner in which this was done by your employee who told me her name was [redacted] (would not give me her last name) and that not only was she the notary but she was the store manager. She was very rude, condescending and unapologetic for her behavior, or at the least my perception of her behavior towards me. As I stated above I completely understand that the notarization was not able to be done to my needs and I never questioned this, but what I had a problem with was the complete lack of dignity in which I was treated by [redacted] the manager of the store. And what was worse is that when I asked her about her behavior she became even more rude and condescending, rather than clarify her behavior as possibly being misunderstood or interpreted by me, she continued with this same behavior. I was not rude to her, condescending to her, nor did I give her a hard time about the notarization, and when I asked her why she was behaving this way she did not even attempt to rectify the situation, but she continued with her behavior. The only thing I can think of in regards to why she was so poor in character and manners is because of my skin color.

Please help me understand what happened.