The UPS Store #3715

Mr [redacted] did experience an issue with my employee here at the store.? I was not his salesperson as he states in this complaint.? I am the owner of the store and I never met Mr [redacted] or serviced him when he came in.? We packaged his items and they were damaged in transit.? We are working with him now to get him reimbursed for the value of his items and all his packaging and shipping costs refunded.? I can't respond to this lengthy complaint in detail but I do admit an error was made by my employee and we are rectifying it.? His long complaint has points that are not correct.? However, I do take responsibility for my employee's error and I am working very hard to get him reimbursed.?

Complaint: ***
I am rejecting this response because:The response to the complaint is unresponsive as there are no specifics in regards to when I will receive the funds owedIt has been over forty days since I requested the claim be filedThe policy of of UPS states that the packages were to be inspected within hours and the claim should have been paid out within days of the determination of claim. It is now over days and I still do not know if the check has even been sent
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because:The response to the complaint is unresponsive as there are no specifics in regards to when I will receive the funds owedIt has been over forty days since I requested the claim be filedThe policy of of UPS states that the packages were to be inspected within hours and the claim should have been paid out within days of the determination of claim. It is now over days and I still do not know if the check has even been sent
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I certainly don't want to argue with Mr*** - we were wrong and did all we could to get him his money back as quickly as possible. We had issues getting the information from him but once it was received everything was submitted. He has been paid for two of the claims and I'm waiting for payment on the last package. It should arrive today. I'm very sorry for inconveniencing him. I feel very badly about the whole situation and I'm working as hard as I can to get him his payment. Thank you!

I certainly don't want to argue with Mr*** - we were wrong and did all we could to get him his money back as quickly as possible. We had issues getting the information from him but once it was received everything was submitted. He has been paid for two of the claims and I'm waiting for payment on the last package. It should arrive today. I'm very sorry for inconveniencing him. I feel very badly about the whole situation and I'm working as hard as I can to get him his payment. Thank you!

Mr*** did experience an issue with my employee here at the store. I was not his salesperson as he states in this complaint. I am the owner of the store and I never met Mr*** or serviced him when he came in. We packaged his items and they were damaged in transit. We
are working with him now to get him reimbursed for the value of his items and all his packaging and shipping costs refunded. I can't respond to this lengthy complaint in detail but I do admit an error was made by my employee and we are rectifying it. His long complaint has points that are not correct. However, I do take responsibility for my employee's error and I am working very hard to get him reimbursed

Mr*** did experience an issue with my employee here at the store.? I was not his salesperson as he states in this complaint.? I am the owner of the store and I never met Mr*** or serviced him when he came in.? We packaged his items and they were damaged in transit.? We
are working with him now to get him reimbursed for the value of his items and all his packaging and shipping costs refunded.? I can't respond to this lengthy complaint in detail but I do admit an error was made by my employee and we are rectifying it.? His long complaint has points that are not correct.? However, I do take responsibility for my employee's error and I am working very hard to get him reimbursed.?