The UPS Store #3770 Reviews (%countItem)
The UPS Store #3770 Rating
Address: 701 Gervais St STE 150, Columbia, South Carolina, United States, 29201-3065
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I typically would not do anything like this, but the dishonesty and disgraceful integrity of UPS as a business has left me with no choice. I do not want other people taken advantage of like we were.
My girlfriend sent me her used iPhone through UPS from Columbia to Virginia, because my iPhone crashed. As a phone is a crucial part of my career I needed a replacement very soon. Upon visiting the UPS store, the clerk offered a price for overnight mail, and a price for next day mail. We decided that overnight mail would be too expensive and I could hold out for one day without a phone. I have a very specific schedule with the military and had to have the phone delivered by 3pm. The clerk GUARANTEED that next day mail would get the package before 3pm, as she was purchasing and dropping of the mail at noon. My girlfriend decided to opt against any insurance as she packaged the phone with much care. I was at my apartment waiting all day for the phone to arrive, 3pm came and went. I waited till 4pm and then had to immediately depart for work. According to UPS tracking- the package arrived just after I left. When I returned later that night, the package had been stolen off my porch. This would have never happened if UPS delivered on their guarantee. Since then we have filed a claim for the loss of item/ and ups opened an investigation regarding the mistake. I in the meantime filed a police report to give to my girlfriend to give UPS proper information. After a week, My girlfriend contacted UPS to get an update on the investigation, and UPS said they had spoke with me (which they haven't) and closed the case. This has gone on since September and UPS continues to avoid and sweep their mistakes under the rug. This is unacceptable and I'm seeking legal help. We have complete documentation/ email correspondence etc illustrating how poorly UPS has treated us.
Product_Or_Service: Over night mail
Account_Number: Contact me for more
Replacement We are seeking a refund (which was applied to my girlfriend) and the monetary replacement for the loss of property. (a used iPhone 5s prior to the release of iPhone 8/X. $450.00) We are not dishonest people trying to take advantage of a business. I feel helpless the way we have been treated and will absolutely seek legal help and demand significant restitution for the disgraceful ethics displayed with the entire UPS corporation.
Contact Name and Title: *** Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@theupsstore.com
Thank you for your feedback, Mr.! We sincerely apologize for the inconvenience you and Ms. have experienced during the claims process. The shipping refund, which we have already processed with Ms. was the max amount we could reimburse since we were waiting on UPS Corporate to complete their lost package investigation. Upon your confirmation that you did not, in fact, speak to the UPS representative who closed the investigation, we alerted the corporate office at once, after which they informed us that they would send someone out to your address to get a signed confirmation that you did not receive the package. I was sorry to get your complaint through the Revdex.com, particularly because we do not handle lost package investigations, damage inspections, or have access to drivers' schedules in your area. We have done, and are continuing to do, everything we can to escalate your claim through UPS Corporate as your shipper. This depends, however, on UPS Corporate being able to get in touch with you in order to get that signature confirmation saying you never received the package. UPS Corporate sent a driver to your residence on Sept. 21, 22, 25, and Oct. 5 in order to follow up on this lost package investigation and to get that signature confirmation, but no one was at home, which is why they again closed the lost package investigation. Please note that UPS can only proceed with a claim once they have been in contact with you, the recipient, and have gotten confirmation from you that you never received the package. Once they have this confirmation, they will be able to continue through the claims process and reimburse Ms. for the value of the phone that she declared upfront. We will continue to monitor this claim for you as your shipper, but would like to reiterate that UPS Corporate will only proceed after successful contact with you. Please let us know if no one from UPS contacts you by Monday, the 21st. We want nothing more than for UPS to make this right for you and Ms. We are on hand to answer any additional questions you may have and are committed to helping this get resolved through UPS Corporate!
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responding. You have made a nice clear response. I'm am wondering why you were surprised that I've been forced to contact Revdex.com though. The communication between myself UPS, and Ms. has been very poor. We have felt like we have been getting the run around- which is sweeping the problem under the rug.
An investigation had been opened back in September. *** and I talk each day, and each day we'd ask if there was any updates. At the very beggining *** told me UPS would be contacting me in person/email/or phone regarding the situation. Day after day I waited for correspondence. I am an active duty Air Force member, and work and live here in Virginia by myself. I am home daily usually around 3:30 pm. After a few weeks of no contact I eventually told *** to look into this. UPS then replied back that they HAD made contact with me(multiple times). We have this documentation. Not tried to make contact but said they actually talked to me. Once *** found out this false info out, she made more contact to UPS which said the investigation had been dropped. This is really awful. I am not trying to cheat the system to get me a new phone. I understand that we declined any insurance- and that UPS will likely say that we aren't entitiled to any reimbursement due to theft. The original problem happened from the Gervais street store. The person *** dealt with GUARANTEED that the phone would arrive before 3pm on a certain date. This is why we chose this particular means of transit. She handed the securely packed package to a UPS representative with a guarantee of delivery by a certain time. I arranged my schedule to intercept the package at my residence and was there the entire day, even an hour passed *** delivery time until 4pm with no delivery. I then had to leave for the next 6 hours only to return at 11:00pm. The Gervais street store denies that they guarenteed delivery by a specific time but said it would be there by the end of the day which isn't what they told us. They have been pointing fingers to the delivery truck drivers and UPS corporate. The fact of the matter is you sold us a product with a guarantee. This product did not fulfill the expectation and therefore caused a loss of an iPhone that was incredibly needed ASAP here for work, and a blank check that was also in the package causing *** to cancel all of her debit cards/ auto payments/ checks connected to that account. Accidents happen, this is a time to correct an employee on various shipping products, and to make it right by reimbursing us fully on our loss due to your negligence. I'm sure you are covered by insurance for this. Stop giving us the runaround-
UPS has now sent a man out to my apartment and I have signed a sheet saying I did not receive said package. I know investigation has to go through their protocol, the the facts are a package was delivered to my apartment LATE. I have neighbors that visually saw the package sitting on my doorstep at 4:12pm and then the package was gone. UPS did not lose it. Someone stole it. You guys need to figure out who will reimburse us for the phone.
The late delivery?
or the person that said it would get there at a certain time.(but it really didn't guarantee to get there to the EOD.
Good afternoon!
I have attached the Parcel Shipping Order that Ms. signed at the time of the shipment. Again, the most we have refunded in good faith was the cost of the shipment. The level of service she purchased was UPS 2nd Day Air, which does not have a time guarantee, as you can see on the paperwork she signed. UPS does have a Next Day Air Saver option, which does have a 3:00 PM delivery guarantee, which Ms. Cox chose not to purchase. As a courtesy, we went ahead and refunded Ms. for the 2nd Day Air shipment, but as stated in the first reply, that is all we are able to reimburse while we wait for UPS to complete their lost package investigation.
Again, since we are not UPS Corporate, we do not have any control over how they conduct their lost package investigations. UPS Corporate may either conclude that they have done their part in delivering the package to the correct address by the guaranteed delivery date, or they may assume liability for the lost package and issue a claim for the shipment, after which we would require proof of value for the phone from you or Ms. If you have any questions about the claims process, you are welcome to contact UPS Corporate at X-XXX-XXX-XXXX, since their Claims Department can give you those details. We have also reached out to UPS Corporate to see what can be done to expedite this during the holiday shipping season. We truly apologize on behalf of UPS Corporate for the inconvenience you and Ms. have gone through. If there was more we could do, we would have done so long ago. Please let us know if you have any questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for the response and attached documentation. We are well aware of what service Ms. purchased from your store. UPS Corporate I believe is compensating for the lost cost of the phone. I'll believe it when I see the check.
I am still dissapointed that you have managed to avoid admitting that an employee at your store specifically STATED to Ms *** that the 2 day delivery she was purchasing ,GUARANTEED delivery by 3:00pm. It's true had *** read the entire small print she would have known that the statement your employee VERBALLY told her was in fact incorrect.
Selling something under false pretense whether it was deliberate or accidental isn't good business practice and should be corrected. Accountability is a dying thing this day in age. Accountability is the ACKNOWLEDGEMENT and assumption of responsibility for actions, products, decisions, and policies including the administration, governance, and implementation within the scope of the role or employment position and encompassing the obligation to report, explain and be answerable for RESULTING CONSEQUENCES.
I'm hoping UPS corporate will pay the money- because it doesn't matter who it comes from to me, but I hope you realize they are bailing you out for your Employers mistake.
Again, I feel bad for using Revdex.com as a mediator but Ms. and I have been getting the run around from everyone involved and wanted further documentation of this dispute.
Happy Holidays.