My first contact with Mitchell's Air was when my A/C unit went out and it was 115F degs in Vegas in July. I called and they of course had a full schedule for the day and the next, but Cody was willing to come check my A/C that evening after dinner. I was so impressed by his willingness to work longer/later to help me. Cody was able to do a quick fix that night, but wanted to return to ensure that there wasn't a more serious problem...ie, a Freon leak. The next visit by Cody was with his father, Ken. I didn't realize previously that it was a family-run business...which impressed me even more while watching the two of them work together. I'm sure they were eager to get home for dinner, but they both patiently took their time to show me certain aspects of my A/C system, the filters, and answering my endless questions. They truly exemplified A+ customer service in addition to being professionals with the HVAC systems.
My first contact with Mitchell's Air was when my A/C unit went out and it was 115F degs in Vegas in July. I called and they of course had a full schedule for the day and the next, but Cody was willing to come check my A/C that evening after dinner. I was so impressed by his willingness to work longer/later to help me. Cody was able to do a quick fix that night, but wanted to return to ensure that there wasn't a more serious problem...ie, a Freon leak. The next visit by Cody was with his father, Ken. I didn't realize previously that it was a family-run business...which impressed me even more while watching the two of them work together. I'm sure they were eager to get home for dinner, but they both patiently took their time to show me certain aspects of my A/C system, the filters, and answering my endless questions. They truly exemplified A+ customer service in addition to being professionals with the HVAC systems.