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The UPS Store #4431

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The UPS Store #4431 Reviews (1)

Review: On 3/19/13, I went to The UPS Store #[redacted] in [redacted] to ship a package urgently to Sierra Leone. My intention when I walked into the store was to ship my package through [redacted] but after explaining the urgency and importance of the package the store rep who has been very empathetic and enduring my frustration, explained to me that it was late to ship my package through [redacted] on that day but it will go out the next day. While I was contemplating waiting until the next day or go find another location where [redacted] have a 6:30pm pickup, the rep immediately informed me that they have a faster shipping service with UPS. I asked him if he was sure; after he entered my shipping address into the system he informed me of two shipping options, which wereUPS Worldwide Expedited for $150.22 with a delivery date and time of three to four business days or UPS Worldwide Saver for $218 with a delivery date and time of two business days. With his firm and convincing information on the arrival of the package in customs in the destination country, I paid the additional cost to send it with the two business days option.As of Mar-23 11:05 A.M, the package was still in Feltham, UK and not with customs at the destination country. On 3/23/13, I went back to the store and spoke to the same rep that assisted me to ship the package. I informed him that its because of the information he gave me that I risk the life of my fiance and sent his medication with them. I also asked him about proper procedure to file a refund request due to the fact that I paid for a service that was not provided.As an immediate action to get my fiance his medication quicker than the service The UPS Store charged me for and could not provide; I had to pay the amount of $2025.00 to buy his medication because the insurance cannot pay for it when his refill is not due at this time.Desired Settlement: Complete refund of the difference in service I paid for vs. service provided and full refund of the $2025 that we had to pay out of pocket because of false information given to me by The UPS Store

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Description: Mailing Services - Drop Shipper

Address: 9900 Greenbelt, Lanham, Maryland, United States, 20706

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