The UPS Store 4649

Thank you for providing the tracking numberThe UPS Store locations are Third-Party Retailers independently owned and operated businesses, and not agents of UPS Our terms of service require that we refer you to The UPS Store location where the customer shipped the package through for assistance with the claim A complete copy of UPS Tariff/Terms and Conditions of Service can be viewed on our website at www.ups.com/terms We have, however, forwarded a copy of your correspondence to The UPS Stores Corporate Office located at Cornerstone Court West, San Diego, CA 92121-and their telephone number is ###-###-#### We apologize for any inconvenience this may cause

We do apologize that this situation has not worked out in the customer's favorWhen packages are shipped out of our store we ask: What are the items? What is the value? How is it packed? If we receive an answer that it is packed well using bubble wrap/peanuts, we next ask a question along the lines of if the sender is confident it is packed well enough to not be damagedIf the answer is yes we proceed as requestedWe try to catch possible packing issues so that claims and damages are minimized, it is unfortunate that in this case damage still occuredUPS allows the store to file a claim once and one dispute Unfortunately both have been denied due to improper external packagingIn the future if senders are uncertain if their items are packed properly there are multiple resources to check that packaging is sufficient including the UPS webpage https://www.ups.com/content/us/en/resources/ship/packaging/supplies/your_packagi...⇄ and also having our in-store packaging experts re-pack the items as an option for an additional fee (Fee for both supplies and service)Again we apologize for the unfortunate turn out of this specific transaction

I am rejecting this response because: tracking number is [redacted]

Dear ***, Thank you for your e-mailWe have updated the information on the Revdex.com site as of 1/2/We have requested that the customer provide a tracking number for additional reviewI apologize for any confusion caused with this matter

I am rejecting this response because: We bought extra insurance to be sure package was covered . package was oked at store. cost of package is no being paid. $246.90 then we paid $40 to ship.

Thank you for providing the tracking number. The UPS Store locations are Third-Party Retailers independently owned and operated businesses, and not agents of UPS.  Our terms of service require that we refer you to The UPS Store location  where the customer shipped the package through for assistance with the claim.  A complete copy of UPS Tariff/Terms and Conditions of Service can be viewed on our website at www.ups.com/terms.        We have, however, forwarded a copy of your correspondence to The UPS Stores Corporate Office located at 6060 Cornerstone Court West, San Diego, CA 92121-3795 and their telephone number is ###-###-####.  We apologize for any inconvenience this may cause.

We apologize that the customer does not agree with our decision. However, the customer’s claim has been reviewed multiple times.  Our decision stands for the denial due to insufficient packaging.  The UPS Store locations are Third-Party Retailers independently owned and operated businesses, and not agents of UPS.  Our terms of service require that we refer you to The UPS Store location where the customer shipped the package through for assistance with the claim.  A complete copy of UPS Tariff/Terms and Conditions of Service can be viewed on our website at www.ups.com/terms.

We do apologize that this situation has not worked out in the customer's favor. When packages are shipped out of our store we ask: What are the items? What is the value? How is it packed? If we receive an answer that it is packed well using bubble wrap/peanuts, we next ask a question along the lines of if the sender is confident it is packed well enough to not be damaged. If the answer is yes we proceed as requested. We try to catch possible packing issues so that claims and damages are minimized, it is unfortunate that in this case damage still occured. UPS allows the store to file a claim once and one dispute.  Unfortunately both have been denied due to improper external packaging. In the future if senders are uncertain if their items are packed properly there are multiple resources to check that packaging is sufficient including the UPS webpage https://www.ups.com/content/us/en/resources/ship/packaging/supplies/your_packagi...⇄ and also having our in-store packaging experts re-pack the items as an option for an additional fee (Fee for both supplies and service). Again we apologize for the unfortunate turn out of this specific transaction.

I am rejecting this response because: tracking number is   [redacted]

Review: Sent a package and paid extra for insurance. While at counter was told nothing about requirements for insurance. items inside were damaged in shipping and the store denied the claim. It should be made clear at time of paying for insurance what needs to be done . the person at the counter OKed the packaging of the items and the package for shipping and insurance at the counter. now they deny the claim. When the bussiness OKs a package and the way the items are packed and sells you insurance to cover the package then honor that.Desired Settlement: package was insured for $250. the value of the items, insurance was supposed to cover the items that was why we used UPS and insurance.

Business

Response:

Dear [redacted], Thank you for your e-mail. We have updated the information on the Revdex.com site as of 1/2/15. We have requested that the customer provide a tracking number for additional review. I apologize for any confusion caused with this matter.

Consumer

Response:

I am rejecting this response because: tracking number is [redacted]

Business

Response:

Thank you for providing the tracking number. The UPS Store locations are Third-Party Retailers independently owned and operated businesses, and not agents of UPS. Our terms of service require that we refer you to The UPS Store location where the customer shipped the package through for assistance with the claim. A complete copy of UPS Tariff/Terms and Conditions of Service can be viewed on our website at www.ups.com/terms. We have, however, forwarded a copy of your correspondence to The UPS Stores Corporate Office located at 6060 Cornerstone Court West, San Diego, CA 92121-3795 and their telephone number is ###-###-####. We apologize for any inconvenience this may cause.

Consumer

Response:

I am rejecting this response because: We bought extra insurance to be sure package was covered . package was oked at store. cost of package is no being paid. $246.90 then we paid $40 to ship.

Business

Response:

We apologize that the customer does not agree with our decision. However, the customer’s claim has been reviewed multiple times. Our decision stands for the denial due to insufficient packaging. The UPS Store locations are Third-Party Retailers independently owned and operated businesses, and not agents of UPS. Our terms of service require that we refer you to The UPS Store location where the customer shipped the package through for assistance with the claim. A complete copy of UPS Tariff/Terms and Conditions of Service can be viewed on our website at www.ups.com/terms.

Business

Response:

We do apologize that this situation has not worked out in the customer's favor. When packages are shipped out of our store we ask: What are the items? What is the value? How is it packed? If we receive an answer that it is packed well using bubble wrap/peanuts, we next ask a question along the lines of if the sender is confident it is packed well enough to not be damaged. If the answer is yes we proceed as requested. We try to catch possible packing issues so that claims and damages are minimized, it is unfortunate that in this case damage still occured. UPS allows the store to file a claim once and one dispute. Unfortunately both have been denied due to improper external packaging. In the future if senders are uncertain if their items are packed properly there are multiple resources to check that packaging is sufficient including the UPS webpage https://www.ups.com/content/us/en/resources/ship/packaging/supplies/your_packagi...⇄ and also having our in-store packaging experts re-pack the items as an option for an additional fee (Fee for both supplies and service). Again we apologize for the unfortunate turn out of this specific transaction.