The UPS Store #4763

I am very sorry that Mr [redacted] 's painting got damaged When we received the painting back from UPS, I did open the package to inspect the contents and the damage Even though the package wasn't sufficiently packed, I did feel that UPS was partly to blame b/c it appeared that they put the package down a convayor A package of this size shouldn't be put down a conveyor I contacted UPS to try and get them to reconsider their decision of denying the claim due to insufficient packaging They said that they would not I then contacted my UPS Account Representative to see if they could help in any way and at least try and get a little bit of money back for Mr [redacted] They unfortunately were not able to help either as UPS was sticking to their original decision, citing the packaging guidelines for packages being shipped by UPS Mr [redacted] did not declare any additional value on this painting I did try and go to bat for him, but unfortunately was unsuccessful It is the policy of all UPS Stores that claims must be filed with UPS UPS did ship this package and unfortunately it was damaged in transit due to improper packaging We do have all customers sign a Parcel Shipping Order (PSO) which states in #We are trained in packaging parcels and You acknowledge that packaging standards to withstand shock, vibration, and compression have been explained by Us Our responsibility for damage to items caused by improper packing by Us is limited by the Declared Value Terms & Conditions listed on this PSO Items packed by You are covered for loss but may not be covered for damage.I have attached the PSO (pgof attached pdf) that Mr [redacted] signed along with the letter I sent to him explaining what I tried to do to at least get some of his money back In the pdf document is also the letter we received from UPS expalining why they were denying the claim along with specific packaging guidelines for artwork of that size, directly from UPS's websiteFurthermore, I never said to Mr [redacted] that the painting was properly packed with heavy cardboard Again, I am very sorry that his painting got damaged but I have done all that I can.Thank you, [redacted]

I am very sorry that Mr [redacted] 's painting got damaged When we received the painting back from UPS, I did open the package to inspect the contents and the damage Even though the package wasn't sufficiently packed, I did feel that UPS was partly to blame b/c it appeared that they put the package down a convayor A package of this size shouldn't be put down a conveyor I contacted UPS to try and get them to reconsider their decision of denying the claim due to insufficient packaging They said that they would not I then contacted my UPS Account Representative to see if they could help in any way and at least try and get a little bit of money back for Mr [redacted] They unfortunately were not able to help either as UPS was sticking to their original decision, citing the packaging guidelines for packages being shipped by UPS Mr [redacted] did not declare any additional value on this painting I did try and go to bat for him, but unfortunately was unsuccessful It is the policy of all UPS Stores that claims must be filed with UPS UPS did ship this package and unfortunately it was damaged in transit due to improper packaging We do have all customers sign a Parcel Shipping Order (PSO) which states in #We are trained in packaging parcels and You acknowledge that packaging standards to withstand shock, vibration, and compression have been explained by Us Our responsibility for damage to items caused by improper packing by Us is limited by the Declared Value Terms & Conditions listed on this PSO Items packed by You are covered for loss but may not be covered for damageI have attached the PSO (pgof attached pdf) that Mr [redacted] signed along with the letter I sent to him explaining what I tried to do to at least get some of his money back In the pdf document is also the letter we received from UPS expalining why they were denying the claim along with specific packaging guidelines for artwork of that size, directly from UPS's website Furthermore, I never said to Mr [redacted] that the painting was properly packed with heavy cardboard Again, I am very sorry that his painting got damaged but I have done all that I canThank you, [redacted]

She told me that during our conversation on the phone, after she received the broke painting back from UPS. Keep in mind the frame is made out of 3" wood with reinforcement vertical and lateral. No "Bubble wrap" would have helped. I wrote several times in large letters "FRAGILE" on the box, but being placed on a conveyor belt, getting stuck and packages piling into it caused the damage.That is why she felt that UPS is responsible. I was trying to be generous and told her that I might consider reimbursement for canvas, paint, lacquer and shipping costs sufficient, but she declined. That is why I have no alternative, but to file a law suit.Feel free to close this issue. Thank you for your intermediary[redacted] [redacted]

I am very sorry that Mr. [redacted]'s painting got damaged.  When we received the painting back from UPS, I did open the package to inspect the contents and the damage.  Even though the package wasn't sufficiently packed, I did feel that UPS was partly to blame b/c it appeared that they put...

the package down a convayor.  A package of this size shouldn't be put down a conveyor.  I contacted UPS to try and get them to reconsider their decision of denying the claim due to insufficient packaging.  They said that they would not.  I then contacted my UPS Account Representative to see if they could help in any way and at least try and get a little bit of money back for Mr.  [redacted].  They unfortunately were not able to help either as UPS was sticking to their original decision, citing the packaging guidelines for packages being shipped by UPS.  Mr. [redacted] did not declare any additional value on this painting.  I did try and go to bat for him, but unfortunately was unsuccessful.  It is the policy of all UPS Stores that claims must be filed with UPS.  UPS did ship this package and unfortunately it was damaged in transit due to improper packaging.  We do have all customers sign a Parcel Shipping Order (PSO) which states in #6 We are trained in packaging parcels and You acknowledge that packaging standards to withstand shock, vibration, and compression have been explained by Us.  Our responsibility for damage to items caused by improper packing by Us is limited by the Declared Value Terms & Conditions listed on this PSO.  Items packed by You are covered for loss but may not be covered for damage.I have attached the PSO (pg. 11 of attached pdf) that Mr. [redacted] signed along with the letter I sent to him explaining what I tried to do to at least get some of his money back.  In the pdf document is also the letter we received from UPS expalining why they were denying the claim along with specific packaging guidelines for artwork of that size, directly from UPS's website. Furthermore, I never said to Mr. [redacted] that the painting was properly packed with heavy cardboard.  Again, I am very sorry that his painting got damaged but I have done all that I can.Thank you,[redacted]

I am very sorry that Mr. [redacted]'s painting got damaged.  When we received the painting back from UPS, I did open the package to inspect the contents and the damage.  Even though the package wasn't sufficiently packed, I did feel that UPS was partly to blame b/c it appeared that they put...

the package down a convayor.  A package of this size shouldn't be put down a conveyor.  I contacted UPS to try and get them to reconsider their decision of denying the claim due to insufficient packaging.  They said that they would not.  I then contacted my UPS Account Representative to see if they could help in any way and at least try and get a little bit of money back for Mr.  [redacted].  They unfortunately were not able to help either as UPS was sticking to their original decision, citing the packaging guidelines for packages being shipped by UPS.  
Mr. [redacted] did not declare any additional value on this painting.  I did try and go to bat for him, but unfortunately was unsuccessful.  It is the policy of all UPS Stores that claims must be filed with UPS.  UPS did ship this package and unfortunately it was damaged in transit due to improper packaging.  We do have all customers sign a Parcel Shipping Order (PSO) which states in #6 We are trained in packaging parcels and You acknowledge that packaging standards to withstand shock, vibration, and compression have been explained by Us.  Our responsibility for damage to items caused by improper packing by Us is limited by the Declared Value Terms & Conditions listed on this PSO.  Items packed by You are covered for loss but may not be covered for damage.
I have attached the PSO (pg. 11 of attached pdf) that Mr. [redacted] signed along with the letter I sent to him explaining what I tried to do to at least get some of his money back.  In the pdf document is also the letter we received from UPS expalining why they were denying the claim along with specific packaging guidelines for artwork of that size, directly from UPS's website. 
Furthermore, I never said to Mr. [redacted] that the painting was properly packed with heavy cardboard.  
Again, I am very sorry that his painting got damaged but I have done all that I can.
Thank you,
[redacted]

She told me that during our conversation on the phone, after she received the broke painting back from UPS. Keep in mind the frame is made out of 3" wood with reinforcement vertical and lateral. No "Bubble wrap" would have helped. I wrote several times in large letters "FRAGILE" on the box, but being placed on a conveyor belt, getting stuck and packages piling into it caused the damage.
That is why she felt that UPS is responsible. I was trying to be generous and told her that I might consider reimbursement for canvas, paint, lacquer and shipping costs sufficient, but she declined. That is why I have no alternative, but to file a law suit.
Feel free to close this issue. 
Thank you for your intermediary
[redacted]