The UPS Store # 4862

I sent the customer an email about three weeks ago explaining that we need the original receipt of purchase for the lost item in order to finalize the claim with UPS Claims department, I never received a responseWe are not always able to answer the phone when we are busy because at most there are only ever two of us here and unless a voice message is left by the customer we have no way of knowing who calledI will give the customer a call today to try and resolve this issue

Mr*** was told to throw the packaging away because it was hazardousThe UPS Claims Department did not realize this when they originally denied the claimA rebuttal claim was filed and it has been approvedWe are waiting to receive the claim payment check from the claims department and as
soon as we receive it, we will send it to Mr***.Thanks,

I sent the customer an email about three weeks ago explaining that we need the original receipt of purchase for the lost item in order to finalize the claim with UPS Claims department, I never received a response. We are not always able to answer the phone when we are busy because at most there are...

only ever two of us here and unless a voice message is left by the customer we have no way of knowing who called. I will give the customer a call today to try and resolve this issue.

Hello, thank you for the response.  They did not call back, so I called them regarding this matter.  Also I never received any calls or emails from them. I am not sure why they said they contacted me, there is no record of that.  I told them the package was a gift and the original receipt was in the package.  The person I talked to told me it was OK to send them a bill of sale for the replacement, because the item is no longer in production and I had to purchase it from an individual.  Attached to this email is the bill of sale.

I called and spoke with the claims department this morning and they have received the bill of sale. The associate I spoke with stated that the claim would be finalized for payment by tomorrow and they will send the check to the store. As soon as the check is received we will forward it to the customer. I will also be calling Mr. [redacted] with this information.Tessa C[redacted]