The UPS Store #5259

To Whom itMay Concern:This letter is in response to the claim filed with the Revdex.com by *** referenced above.The complainant shipped a document from our location on Saturday, October with the expected delivery date of Monday, October Our location turned the package over
to UPS the same day for shipmentUnfortunately, there was an internal problem UPS and the package was lost in transit to its final destinationWhen the client contracted with our store to ship the package, the client signed a form that states that the store location is not responsible for the delivery, rather the carrier (in this case UPS) isAs soon as the customer informed us that the package was not delivered, we called UPS and they went through their internal investigation processes to try and locate the packageWe advised the client that the process for the package to be declared lost takes daysUpon the conclusion of the investigation, UPS informed us that the package was lost and we refunded the client the cost of their shipment ($on check #***).The client shipped another package on Tuesday, October 18, to a different address and the package was delivered as scheduled on Wednesday, October 19, 2016.Client is asking for the UPS Driver to be disciplined, this is outside of our capabilitiesFirst, we do not know where the package was misrouted and again, we are independent franchise store that contracts with UPS, we have no control over UPS employees or their disciplinary actions.Client has received their reimbursement checkAttached is a copy of the check stub mailed to the client to the address they provided as well as other documentation in this claim,Please close this matter and dismiss the claim.Do not hesitate to contact us if you have any further questions,

Review: I wanted to ship a package from this UPS store. [redacted], one of the salespeople said that if I want to have the package shipped by UPS insured, it had be to wrapped by them. I asked him three times for the price of the wrapping and shipping, but he wouldn't give me a price. I asked him how much it would cost if I personally wrapped the package (to save money). He would not quote an estimate for the price of their services; he kept saying that the service would be much cheaper if the store wrapped my laptop. Because he did not tell me how much he would charge, I wanted to leave the store, but by then he had already taken my package to the back and wouldn't return it to me. I felt taken advantage of because my merchandise was held hostage for ransom (the price I didn't want to pay). When I wanted to talk to the manager about these dishonest business practices, the employees started calling me names. I felt humiliated and was the victim of price gouging. Eventually, I was able to get my package from them only by paying $20 for the wrapping, the service they forced on me. I left the store and mailed my package from the postal services. They made it clear that if I didn't pay $20 for the wrapping, quite an unfair price they forced on me, they would not return to me my expensive $1500 laptop.Desired Settlement: I didn't want them to wrap my laptop for $20, and they wanted to charge me $50 for wrapping and shipping. When a customer doesn't want to pay for a service, he should not be held hostage and forced to pay for a service he doesn't want. On top of that, customers' property should not be taken for ransom. I demand that this company pay back the $20 they forced me to pay to get my laptop back.Thank you for your assistance.