The UPS Store #5341

[redacted] leaves out the most important part in his statementHe had the tracking number in his possession before ever stepping foot in our doorHe brought in a "PRE-PAID LABEL WITH TRACKING" for the package containing his phone to be mailedHis package had a Pre-Paid label already on it that was actually meant for the [redacted] , NOT UPSInstead he chose to bring it to us at UPS, which is fine...however we do charge $to accept THEIR (Post Office) packagesAlready printed on this Pre-Paid label that [redacted] supplied to us on his package was, you guessed it...HIS TRACKING NUMBERWe do not and cannot supply anyone with a tracking number that already exists [redacted] failed to record his own tracking number from his package before mailing itWorse yet, after making a public complaint for something that was not our fault, [redacted] cannot be reached to explain any of this to him because he has not answered any of my phone calls to himI have left him multiple voicemails and alternate phone numbers to call me back and he has not done soIf [redacted] had answered any of my calls instead of going straight to the Revdex.com, I could have told him to contact [redacted] and ask them for the tracking number to his package, since they are the one who supplied him with the Pre-Paid label to begin withHe could then track the package and find out it's whereabouts [redacted] would definitely have record of the tracking number since it was charged to their Post Office account

[redacted] leaves out the most important part in his statement. He had the tracking number in his possession before ever stepping foot in our door. He brought in a "PRE-PAID LABEL WITH TRACKING"...

for the package containing his phone to be mailed. His package had a Pre-Paid label already on it that was actually meant for the [redacted], NOT UPS. Instead he chose to bring it to us at UPS, which is fine...however we do charge $2.00 to accept THEIR (Post Office) packages. Already printed on this Pre-Paid label that [redacted] supplied to us on his package was, you guessed it...HIS TRACKING NUMBER. We do not and cannot supply anyone with a tracking number that already exists. [redacted] failed to record his own tracking number from his package before mailing it. Worse yet, after making a public complaint for something that was not our fault, [redacted] cannot be reached to explain any of this to him because he has not answered any of my phone calls to him. I have left him multiple voicemails and alternate phone numbers to call me back and he has not done so. If [redacted] had answered any of my calls instead of going straight to the Revdex.com, I could have told him to contact [redacted] and ask them for the tracking number to his package, since they are the one who supplied him with the Pre-Paid label to begin with. He could then track the package and find out it's whereabouts. [redacted] would definitely have record of the tracking number since it was charged to their Post Office account.

Review: I got a replacement phone from att and went threw the ups store on [redacted] and used there company to send of my phone I have a receipt and they failed to give me a tracking number and assured my phone would be mailed by charging 2.00 to mail it and now att is saying they never received it and now I'm being charged 300 for the phone when I was assured it would be mailed.Desired Settlement: I would like the phone mailed to att and if not the price off the phone of 300 so I can pay them for the phone they lost or can't find.

Business

Response:

[redacted] leaves out the most important part in his statement. He had the tracking number in his possession before ever stepping foot in our door. He brought in a "PRE-PAID LABEL WITH TRACKING" for the package containing his phone to be mailed. His package had a Pre-Paid label already on it that was actually meant for the [redacted], NOT UPS. Instead he chose to bring it to us at UPS, which is fine...however we do charge $2.00 to accept THEIR (Post Office) packages. Already printed on this Pre-Paid label that [redacted] supplied to us on his package was, you guessed it...HIS TRACKING NUMBER. We do not and cannot supply anyone with a tracking number that already exists. [redacted] failed to record his own tracking number from his package before mailing it. Worse yet, after making a public complaint for something that was not our fault, [redacted] cannot be reached to explain any of this to him because he has not answered any of my phone calls to him. I have left him multiple voicemails and alternate phone numbers to call me back and he has not done so. If [redacted] had answered any of my calls instead of going straight to the Revdex.com, I could have told him to contact [redacted] and ask them for the tracking number to his package, since they are the one who supplied him with the Pre-Paid label to begin with. He could then track the package and find out it's whereabouts. [redacted] would definitely have record of the tracking number since it was charged to their Post Office account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Last April I moved to South Carolina and had my Dell computer and fur coats shipped from The [redacted] Store, located in [redacted]. I insured my computer for $1000 since it was approximately 4 years old. The computer had to be repacked in order for me to insure it. The store repacked the computer and charged me for the repacking and the insurance. The computer was damaged in shipping-the power strip was dent so the computer could not power on. I contacted the store and was told that the computer had to be returned to them for inspection. I told them that the local technician told me it would be inexpensive to repair. [redacted] picked up the computer (06/**/15) and returned it to the [redacted] Store where it was shipped from. After numerous telephone calls, I was told that the computer could not be repaired and they requested the original bill for the computer. I obtained the computer through a non-profit organization which costed over $2000.00 and I didn't have the original bill. The clerk advised that he would go online and price the computer. Six weeks later I was advised by the store that [redacted] who insures for the store was going to pay for the computer. I advised the clerk that the computer was repairable and that I needed some documents off the computer. He informed me that whenever [redacted] pays a claim, they take the computer and send it out west to the computer graveyard. After many telephone calls, I was told that [redacted] had issued a check to The [redacted] Store and they would have to deposit the check and reissue me one of their checks. At this point I asked how much was the check and was told that the check was for $326.43- the value of the computer. I asked why did they accepted and charged me to insure the computer for $1000.00 if they felt the value of the computer was only $326.43. I was told that this was [redacted] policy. If I had been told up front the amount of the claim, I would have demand my computer be returned to me and had it repaired myself. I am now without a computer. I can't purchase a new computer with $326.43 and the monitor is of no value to me. I wrote letters to [redacted] Corporate Office regarding this claim. I received a letter from [redacted] Corporate advising me that [redacted] pays the lesser of the repair cost, the replacement cost, the declared value, the selling cost, and the actual cost. They said that The [redacted] Store submitted the claim paperwork, they billed $1000.00 on the claim forms and submitted a proof value for the amount of $164.30. [redacted] verified that this merchandise was not repairable. The letter went on to state that The [redacted] Stores are independently owned and that [redacted] assumes no liability other than to The [redacted] Store location.

The [redacted] Store did not explained to me that although I was insuring the computer for $1000.00, they would only pay what they deemed the computer, if this was the case, I could have insured it for $500.00 and still receive $326.43. No place on my receipt stated that the insurance was based on value of the computer. If this was all explained properly, I would have kept my computer. Now I am without a computer and have to go the library or borrow someone else's computer.Desired Settlement: The [redacted] Store or [redacted] should pay the difference between the $1000.00 insurance and the settlement of $326.43 so that I can purchase a new computer. The [redacted] Store and [redacted] should take responsibility for damaging my computer and should have given me the choice to keep my computer and have it repair myself rather than declaring that it was not repairable and paying the claim.

Consumer

Response:

At this time, I have not been contacted by The UPS Store #5341 regarding complaint ID [redacted].Sincerely,