The customer called me earlier today and informed me that her package didn't arrive today as expectedAfter tracking the package on UPS.com I discovered that the package will arrive tomorrowThe tracking information showed that UPS first scanned the package on Tuesday, October 13thI explained to the customer that I don't remember the details of the shipment and I would investigate the shipment for more informationI did discover while talking with her from the shipping details that we packed the item, a coffee potBased on this information, I explained to the customer that there are two possible reasons why UPS scanned her package one day after the item was dropped off at the storeFirst, that because we had to pack the item, there is a possibility that we didn't have the item packed by the time UPS picked up the packages for the day, and second, that UPS did pick up the package, but didn't scan it and send it out on the day it was picked upUnfortunately both scenarios happen on occasionFor that reason, the shipping receipt clearly states the delivery date is "expected" (please see attached) I spoke with the associate that processed the transaction after the call with the customer endedShe informed me that she believes it was the customer's mother brought in the coffee pot to ship to her daughterWhen my associate told her mother how much the packing and shipping would cost, her mother said she would have to check to see if her daughter was willing to pay that much for the serviceHer mother called and texted the customer eventually reaching her, and she agreed to pay for the packing and shippingAt the time of the transaction no mention was made of the urgency for the delivery of the packageMy associate also informed me that the package was packed and UPS picked it up the same dayAt this time I do not know why it was not scanned and sent out by UPS once it arrived at the UPS terminal that nightAs I stated earlier, unfortunately this does happen on occasion In addition, if you look on the register receipt attached, we only charged the customer for the shipping charges and the boxIn order to reduce the cost for the customer, my associate didn't charge her for the packing materials and packing serviceThis saved her $plus taxI believe we provided the service to the best of our ability and see no reason why we should provide a refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I spoke with UPS Store corporate center and was informed two things:
1) the package was not picked up by UPS until Tuesday, so what you are stating is untrue
2) If you feel you may get too busy to complete the service in which the customer has paid for you must verbally express this to the customer so it it understood between both parties that the shipping out date may not be until the next day therefor making shipping time business days instead of 5, if there is no meeting of the minds then there is no contractUPS stores corporate has agreed with us in this matterYou failed at both of these proceduresThe corporate office has stated they believe you are in error and has agreed to refund us
Regards,
*** ***
Metro Washington DC<[email protected]>Date: Wed, Sep 30, 2015 at 9:19 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Sep 29, 2015 at 7:10 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] you I have receive my refund. .please cancel complaint. .thanks again for the response
The customer called me earlier today and informed me that her package didn't arrive today as expected. After tracking the package on UPS.com I discovered that the package will arrive tomorrow. The tracking information showed that UPS first scanned the package on Tuesday, October 13th. I explained...
to the customer that I don't remember the details of the shipment and I would investigate the shipment for more information. I did discover while talking with her from the shipping details that we packed the item, a coffee pot. Based on this information, I explained to the customer that there are two possible reasons why UPS scanned her package one day after the item was dropped off at the store. First, that because we had to pack the item, there is a possibility that we didn't have the item packed by the time UPS picked up the packages for the day, and second, that UPS did pick up the package, but didn't scan it and send it out on the day it was picked up. Unfortunately both scenarios happen on occasion. For that reason, the shipping receipt clearly states the delivery date is "expected" (please see attached). I spoke with the associate that processed the transaction after the call with the customer ended. She informed me that she believes it was the customer's mother brought in the coffee pot to ship to her daughter. When my associate told her mother how much the packing and shipping would cost, her mother said she would have to check to see if her daughter was willing to pay that much for the service. Her mother called and texted the customer eventually reaching her, and she agreed to pay for the packing and shipping. At the time of the transaction no mention was made of the urgency for the delivery of the package. My associate also informed me that the package was packed and UPS picked it up the same day. At this time I do not know why it was not scanned and sent out by UPS once it arrived at the UPS terminal that night. As I stated earlier, unfortunately this does happen on occasion.
In addition, if you look on the register receipt attached, we only charged the customer for the shipping charges and the box. In order to reduce the cost for the customer, my associate didn't charge her for the packing materials and packing service. This saved her $5.82 plus tax.
I believe we provided the service to the best of our ability and see no reason why we should provide a refund.
The customer called me earlier today and informed me that her package didn't arrive today as expectedAfter tracking the package on UPS.com I discovered that the package will arrive tomorrowThe tracking information showed that UPS first scanned the package on Tuesday, October 13thI explained to the customer that I don't remember the details of the shipment and I would investigate the shipment for more informationI did discover while talking with her from the shipping details that we packed the item, a coffee potBased on this information, I explained to the customer that there are two possible reasons why UPS scanned her package one day after the item was dropped off at the storeFirst, that because we had to pack the item, there is a possibility that we didn't have the item packed by the time UPS picked up the packages for the day, and second, that UPS did pick up the package, but didn't scan it and send it out on the day it was picked upUnfortunately both scenarios happen on occasionFor that reason, the shipping receipt clearly states the delivery date is "expected" (please see attached) I spoke with the associate that processed the transaction after the call with the customer endedShe informed me that she believes it was the customer's mother brought in the coffee pot to ship to her daughterWhen my associate told her mother how much the packing and shipping would cost, her mother said she would have to check to see if her daughter was willing to pay that much for the serviceHer mother called and texted the customer eventually reaching her, and she agreed to pay for the packing and shippingAt the time of the transaction no mention was made of the urgency for the delivery of the packageMy associate also informed me that the package was packed and UPS picked it up the same dayAt this time I do not know why it was not scanned and sent out by UPS once it arrived at the UPS terminal that nightAs I stated earlier, unfortunately this does happen on occasion In addition, if you look on the register receipt attached, we only charged the customer for the shipping charges and the boxIn order to reduce the cost for the customer, my associate didn't charge her for the packing materials and packing serviceThis saved her $plus taxI believe we provided the service to the best of our ability and see no reason why we should provide a refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I spoke with UPS Store corporate center and was informed two things:
1) the package was not picked up by UPS until Tuesday, so what you are stating is untrue
2) If you feel you may get too busy to complete the service in which the customer has paid for you must verbally express this to the customer so it it understood between both parties that the shipping out date may not be until the next day therefor making shipping time business days instead of 5, if there is no meeting of the minds then there is no contractUPS stores corporate has agreed with us in this matterYou failed at both of these proceduresThe corporate office has stated they believe you are in error and has agreed to refund us
Regards,
*** ***
From: Revdex.com of...
Metro Washington DC<[email protected]>Date: Wed, Sep 30, 2015 at 9:19 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Sep 29, 2015 at 7:10 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] you I have receive my refund. .please cancel complaint. .thanks again for the response
The customer called me earlier today and informed me that her package didn't arrive today as expected. After tracking the package on UPS.com I discovered that the package will arrive tomorrow. The tracking information showed that UPS first scanned the package on Tuesday, October 13th. I explained...
to the customer that I don't remember the details of the shipment and I would investigate the shipment for more information. I did discover while talking with her from the shipping details that we packed the item, a coffee pot. Based on this information, I explained to the customer that there are two possible reasons why UPS scanned her package one day after the item was dropped off at the store. First, that because we had to pack the item, there is a possibility that we didn't have the item packed by the time UPS picked up the packages for the day, and second, that UPS did pick up the package, but didn't scan it and send it out on the day it was picked up. Unfortunately both scenarios happen on occasion. For that reason, the shipping receipt clearly states the delivery date is "expected" (please see attached). I spoke with the associate that processed the transaction after the call with the customer ended. She informed me that she believes it was the customer's mother brought in the coffee pot to ship to her daughter. When my associate told her mother how much the packing and shipping would cost, her mother said she would have to check to see if her daughter was willing to pay that much for the service. Her mother called and texted the customer eventually reaching her, and she agreed to pay for the packing and shipping. At the time of the transaction no mention was made of the urgency for the delivery of the package. My associate also informed me that the package was packed and UPS picked it up the same day. At this time I do not know why it was not scanned and sent out by UPS once it arrived at the UPS terminal that night. As I stated earlier, unfortunately this does happen on occasion.
In addition, if you look on the register receipt attached, we only charged the customer for the shipping charges and the box. In order to reduce the cost for the customer, my associate didn't charge her for the packing materials and packing service. This saved her $5.82 plus tax.
I believe we provided the service to the best of our ability and see no reason why we should provide a refund.