The UPS Store #6000

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I hope you are doing well!  I just wanted to update you on the status of this case as we were able to get ahold of the business and resolve the issue.  The business finally contacted us the following week apologizing for not showing up, though the excuse was extremely flimsy.  They did agree to refund us our money.  The bill was paid via two different methods and we got the first wire transaction returned to our account promptly after speaking with the business vendor.   However, we made the other payment via check and we were informed that would have to be returned to us in check form.  He mentioned he was mailing the check out the same day the wire transaction had gone through.  However, two full weeks passed and we did not receive any check in the mail.  I called the vendor back again, of course getting voicemail as they never seem to be available to answer the phone, explaining to him that we had not received a check and that it does not take two weeks for checks to arrive in the mail.  I left a specific phone number for him to call back with an answer as what was going on.  Instead of following my request from my message, he instead called a different number he had on file for us than the one I specifically left for him to return my call and left a message there saying he was just sending the check out that day and that it would come express.  So, to summarize:  The complaint was resolved, though not in a very professional manner, as we continuously had to hound him to get the payment back.  We are happy to receive the refund back but still extremely disappointed and upset with the level of professionalism provided by this business.  I would recommend steering clear of this business at all costs moving forward as they seem to be scam artists who do not have any desire to provide the services for which they contractually agree to.  Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.  I hope you are doing well!  I just wanted to update you on the status of this case as we were able to get ahold of the business and resolve the issue.  The business finally contacted us the following week apologizing for not showing up, though the excuse was extremely flimsy.  They did agree to refund us our money.  The bill was paid via two different methods and we got the first wire transaction returned to our account promptly after speaking with the business vendor.   However, we made the other payment via check and we were informed that would have to be returned to us in check form.  He mentioned he was mailing the check out the same day the wire transaction had gone through.  However, two full weeks passed and we did not receive any check in the mail.  I called the vendor back again, of course getting voicemail as they never seem to be available to answer the phone, explaining to him that we had not received a check and that it does not take two weeks for checks to arrive in the mail.  I left a specific phone number for him to call back with an answer as what was going on.  Instead of following my request from my message, he instead called a different number he had on file for us than the one I specifically left for him to return my call and left a message there saying he was just sending the check out that day and that it would come express. 
 
So, to summarize:  The complaint was resolved, though not in a very professional manner, as we continuously had to hound him to get the payment back.  We are happy to receive the refund back but still extremely disappointed and upset with the level of professionalism provided by this business.  I would recommend steering clear of this business at all costs moving forward as they seem to be scam artists who do not have any desire to provide the services for which they contractually agree to. 
 
Thanks,
 
[redacted]