The UPS Store #6268

Review: Shipped Mac computer from Oceanside (2/26) to Medina address for extended stay in Ohio-arrived on 3/4. Cost for shipping was $130.27. Store required packing by their staff. Insured for $1700. Arrived in damaged box, dented computer that no longer worked-- broken LCD display, broken logic board, broken video card, 2 sets of broken RAM,confirmed by APPLE. Contacted UPS. Did what was required per their email of March 7: got original receipt for the computer, got estimate for repair (estimate was $1454.91 and computer cost on original receipt was $1203.16- APPLE stated cost of new computer is $1299 before tax). As of April 11, UPS is requiring the computer be shipped back to Ocenaside for a cost of additional $130.27 at my expense in order to salvage computer before issuing check from insurance. Told by a person named Mazi on phone regarding the return to CA, that it should be okay and the check should be issued. But there was no guarantee and then the computer is out of my control. They are not reimbursing the return shipping or the disk recovery from the hard drive ($90). They want it "dropped off" and miss the concept that this was shipped across country. On top of that, only will pay for the orignal cost of computer not replacement. This has caused a loss of work as I am an independent graphic designer. This has been a nightmare as the franchisor does not accept any responsibility and the local store is costing me more money every day with their demands.Desired Settlement: Replacement cost for new computer of same type, reimbursement or upfront payment of shipping cost if returned to CA, reimbursement of disk recovery-- all of which should be under the insurance amount of $1700. Check should be issued before return shipment to CA as they have all the doucmentation regarding the original cost, the repair cost, the replacement cost. I should not have to wait for this to be shipped back at my expense and for them to then determine how much will be paid by insurance

Business

Response:

As a matter of fact, we

as the franchisee of The UPS Stores are independently owned and operating- we

do not have any control over The UPS shipments, insurance and claims- packed

the computer as a fragile item and put the fragile sticker on the box. We

totally understand the customer’s concern. There are certain rules and

regulations on the PSO which the customer with her signature agreed to them,

copy attached.

As soon as we have been informed by the

customer that the item was damaged, we raised the claim with The UPS and asked

for the reimbursement of declared value, packaging material, service and

shipping costs. In return The UPS asked for other documents from the customer

to determine the amount which have been provided.

However to resolve this

issue, The UPS has agreed to pick up the package at no cost for the customer on

Friday or Monday afternoon from the address that has been confirmed by the

customer, but the merchandise must be

inside a box and sealed for the UPS driver to take possession. The UPS has

finalized the check but will not be given to her till UPS confirms the salvage

merchandise has been picked up.

Our utmost aim is to provide the best customer

service and keep our customers satisfied and happy.[redacted] Owner of the UPS Store 62684225-H Oceanside Blvd,Oceanside, CA 92056(760) 295-3705