The Valspar Corporation

Dear Ms [redacted] , Please accept this as Valspar’s response to the complaint filed by our customer in the above-referenced matter Upon receipt of our notice of the customer’s claim with the Revdex.com, Valspar initiated contact with our customer and obtained additional information regarding his complaintWe now have a pending resolution that is acceptable to both our customer and Valspar Tori A***Paralegal [redacted] ***Minneapolis, MN 55440-1461P ###-###-#### F ###-###-####t***@valspar.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ "After receiving Mr [redacted] 's complaint, Valspar promptly reached out to our customerWe have now resolved the claim in a manner that is satisfactory to both our customer and ValsparIf you have any questions, please do not hesitate to let me know."

Please be advised that Valspar has been in contact with our customerWe have now resolved the case in a manner that is amicable to both parties

Initial Business Response /* (1000, 11, 2016/02/16) */
Dear Ms***,
Please accept this as Valspar's response to the complaint filed by Ms***Since learning of Ms***'s complaint, Valspar worked with our customer to obtain a mutually satisfactory resolutionWhile the
resolution has not yet been fully finalized, we expect to resolve this complaint amicably with our customer in the near future
If you have questions or require additional information, please let me know
Tori A***
Paralegal
Initial Consumer Rebuttal /* (2000, 13, 2016/02/26) */
The consumer indicated that he/she ACCEPTED the business response

I am in receipt of your notice regarding the Revdex.com complaint submitted by *** ***Valspar has been in contact with Ms*** regarding her complaint and recently came to an amicable resolution with our customerIf you have any further questions, please do not hesitate to ask

I am rejecting this response because:
I do not accept $as a way to resolve the issue on this complaintI purchased this insurance to have my full product purchase price protected, $2300.00, not to credit my coverage premium This company is responsible for a bad repair caused from their contractor, as the center console has streaks and bumps from the technicians applicationThen to try to fix a seam separation with the same liquid dye was deceiving and trying to get over on fixing the couch satisfactorilyThis insurance is to provide full price coverage or a full replacement of my couch Thank you for the offer, but this isn’t close to being acceptable. *** ***

Please accept this as Valspar’s response to the above-referenced complaint filed by Ms*** *** Upon receipt of Ms***’s complaint, Valspar contacted with Ms*** in regard to her complaint regarding the Valspar products she and her husband used in their homeFollowing an
investigation, this claim now has a pending resolution that is satisfactory to both our customer and Valspar

I am in receipt of your notice dated June 9, 2017 regarding the Revdex.com complaint submitted by [redacted]. Valspar has been in contact with Mr. [redacted] regarding his complaint and recently received additional documentation from Mr. [redacted] regarding his complaint. We are in the process of reviewing the...

documentation. Following review, we will work with our customer towards an amicable resolution.     If you have any questions, please do not hesitate to ask.   Thank  you in advance,     Tori A. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/09/24) */
"After receiving Mr. [redacted]'s complaint, Valspar promptly reached out to our customer. We have now resolved the claim in a manner that is satisfactory to both our customer and Valspar. If you have any questions, please do not hesitate to let me...

know."

We have reviewed your request and complaint filed with the Revdex.com.  As a courtesy, Guardsman will be issuing a refund of your protection plan purchase.  The refund will be sent separately.  Please understand that a refund of the Protection Plan ends all plan coverage...

on your furniture

Dear Ms. [redacted],   Please accept this as Valspar’s response to the complaint filed by our customer in the above-referenced matter.   Upon receipt of our notice of the customer’s claim with the Revdex.com, Valspar initiated contact with our customer and obtained additional...

information regarding his complaint. We now have a pending resolution that is acceptable to both our customer and Valspar.    Tori A. [redacted]Paralegal [redacted]Minneapolis, MN 55440-1461P ###-###-#### F ###-###-####t[redacted]@valspar.com

Initial Business Response /* (1000, 8, 2015/08/19) */
Prior to receiving Mr. [redacted]'s complaint, Valspar was engaged in negotiating this claim with Mr. [redacted] and other involved customers. We have now resolved the claim in a manner that is satisfactory to both our customers and Valspar. If you...

have any questions, please do not hesitate to let me know.

Initial Business Response /* (1000, 8, 2016/02/02) */
We have reviewed the comments and complaint filed with the Revdex.com. Based on the information provided and the coverage of your plan, we have issued a stop payment of the check refund that was sent to you. We will be sending a...

second technician to repair the damages reported on the chest. You can expect a call from a technician to schedule an appointment. If you have any questions, please refer to your protection plan for coverage and terms that apply.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Furnitureland South, the company whom I purchased the furniture, has contacted me directly and is picking up the furniture that was damaged today. They are willing to repair the furniture themselves since Guardsman has failed to fulfill their obligation.