The Vanishing Vein, Inc.

*** *** ***Waldorf Toyota received a complaint related to the registration of one of our client's vehicles and would like to respond accordingly.Customer purchased car in November Part of that process was to fill out an application for certificate of titleOn the original
documents, only the spouse was mentioned and therefore title was written as suchCustomer noticed names on title work and asked if we could modify to reflect both spouses on title and registration.MVA, like all Municipalities require that all documents are original, accurate and validatedAll the corrected paperwork for change of title was sent to appropriate institutions for processing and title has been adjusted to reflect both owners per client's requestOwners should have already received confirmation of these changes.Respectfully,

On September 12th 2016, *** *** *** came into Waldorf Toyota to purchase a vehicle*** *** stated at the time she had been in an accident and her vehicle was a total loss*** *** test drove several vehicles and decided to purchase a Toyota *** that we had in stock; she was
very adamant about the equipment and type of car that she was interested inShe was not interested in any of the other vehicles that we had showed herAt the time of her purchase, *** *** came to me and thanked me profusely for working with her and getting her the vehicle she wanted at a payment she was comfortable withShe also stated to her salesperson that she was so pleased with the service she had received here and that she would recommend her to all of her peers.On Saturday, September 17, 2016, I noticed that the Toyota *** *** *** had purchased was parked behind our Pre-Owned Sales facilityI made a phone to call *** ***'s residence and work phone numbers but was not able to get in contact with herOver the course of the next few days I made several phone calls to *** *** to no availI also sent text messages to *** *** asking her to please call me to figure out why her *** was at the storeThe text messages also went unanswered, so I had the Toyota *** that *** *** purchased from Waldorf Toyota taken back to her residence, as did not know why it was at the dealershipAgain, she would not answer any of the correspondence from the dealershipTwo days after the vehicle was taken back to *** ***, she finally called the dealership and stated that she had purchased another vehicle and did not want both vehiclestried to explain to *** *** that it didn't quite work that way but she became very agitated and wouldn't let me talkShe proceeded to hang up on me

August 4", 2017Revdex.com, Revdex.com K StNW, 10" Floor Washington DC 20005-3404Complaint ID: *** ((2' RESPONSE))Waldorf Toyota received a complaint related to the registration of one of our client's vehicles and would like to respond accordingly.Customer's tags and registration have been delivered to the requested address on July 31, at 6:43pmWe have spoken to *** ***, and he has confirmed receiving them.Enclosed you will find Copies of all related documents used in the process of obtaining and delivering plates and registration to consumer, along with scan proof of the items in question.Respectfully, Janet C

From: Date: Mon, Jan 8, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Thanks for your reply and follow up.I just
spoke to someone from Waldorf Toyota and we agreed to a $offer to make things right. I truly appreciate The Revdex.com and recommend people to use your service when not happy with businesses. Thanks again!Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 30, 2018To whom it may concern,The customer came in complaining that the engine was running rough and hesitating. It was recommended to replace the spark plugs and perform a fuel induction service as the first step. The customer was informed that they may also have bad gas and to let fuel run...

low and refill tank. The customer came back a week later and complained that the vehicle had cut off and started sputtering. At this time it was recommended to drop the fuel tank and inspect the fuel tank. The technician separated the fuel rail from tank and ran alternative fuel through the system. The vehicle operated as designed until the alternate fuel ran out. After cleaning the tank and filling with good fuel the check engine light came on. After doing a diagnostic test, the technician found that the throttle body assembly needed to be replaced. Customer informed us that this was already done at another facility and she would take it back to have the repair done under warranty. After all recommended repairs, the customer came back in with the vehicle for check engine light. The technician then diagnosed the replacement of the catalytic converter, bank one and two.At this time we feel we are not responsible for issuing a refund. All recommended repairs were explained to the customer and customer approved. Also as a courtesy we paid $140.00 of her rental so she would not be without a vehicle during the repair. I have all signed documents from the customer as well as scanned sheets and codes if required.Sincerely,Melissa C.Service Manager

July 20, 2017Revdex.com, Revdex.com 1411 K St. NW, 10" Floor Washington DC 20005-3404Complaint ID: [redacted]Waldorf Toyota received a complaint related to the registration of one of our client's vehicles and Would like to respond accordingly.Customer purchased truck in November 2016. Part of...

that process was to fill out an application for certificate of title/tags. On the original finance documents, customer requested that vehicle be registered in a specific county in Louisiana. This county had higher tax fees associated with transaction and required a change of documentation between finance department and customer.All states expect that documents are original, accurate and validated prior to title/tag processing. All the corrected paperwork and monies required for change of registration has been sent to appropriate institutions ([redacted]) [redacted], for processing. Customer will see a resolution to this matter in short order.