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The Vault Pizza and Grill

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The Vault Pizza and Grill Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Nice novel, very defensiveTo the point, the service was terrible, unprofessional and completely awkwardThe vulgar owner of the Vault isn't truthful in his lengthy response, in addition, failed to state his "real" phone mannerisms when I'd called to discuss this matterI've never been treated this way, by any business owner who cares about their customers I am a New Yorker and my family is in the restaurant business tooI am pretty sure ...when a concerned customer calls with a complaint, you don't end the conversation with "go *** yourself and find a *** hobby" (classy)It's unfortunate, for him.
Regards,
*** ***

From: The Vault <[redacted].com>Date: Tue, Nov 17, 2015 at 2:19 PMSubject: Complaint ResponseTo: [redacted]@myRevdex.com.orgDear [redacted]:I am writing this letter in response to complaint ID [redacted].  I appreciate the opportunity to be able to respond...

to this complaint.  I am not sure what the complainant is seeking, but I feel we did our part as a business to compensate her. I would like to start off by stating that I have been involved in the restaurant business for over 19 years.  I have owned and operated my own restaurant for 13 years, and have just recently expanded to my second location. My utmost priority is to assure customer service/satisfaction in order to be able to keep my doors open. Along with this tenure I have also realized that I cannot make everyone happy but strive my best to do so.  I instill the same standard of customer service/satisfaction to all of my staff.  I have never fielded such a complaint in all of my tenure and am shocked by this.  The complainant visited my business during  lunch approximately 3:30pm.  The complainant asked my server, which was Stavroula, as to what was on our Grilled Chicken Salad. To which she explained it was mixed greens, cucumbers, tomatoes, onions, a choice of ONE dressing, and Sliced Grilled Chicken.  The complainant ordered the salad, and after eating a good portion of the salad asked for an extra dressing, which Stavroula brought to her table.  A few minutes later she called across the restaurant to Stavroula to voice her complaint in a furious fashion, that she was shocked and disappointed that there was shaved carrots and red cabbage in the salad. Stavroula said sorry I told you it was mixed greens, and assumed she knew that included carrots and red cabbage. She proceeded to tell Stavroula,  after eating the about three quarters of the whole salad and all of the grilled chicken, that she said she refuses to pay for the salad and that Stavroula needs to take it off of the bill.  While doing that she told Stavroula that she didn't know anything and that she needs to be better trained.  Stavroula wasn't really sure what to do at that time. She was intimidated by the complainants demeanor and mannerisms and decided to go get help. She went to the staff member that was in charge, which was Steph.  Steph went to approach the table of the complainant to see what she could do.  As she  approached the disgruntled guest she was also given the riot act as to how terrible it is that Stavroula didn't know what  she was doing and how terrible it was that she didn't know there were carrots and cabbage in the salad.  Steph said no problem we will take it off of your bill. We took the salad off of her bill even after she ate over three quarters of it. No problem. When I came back to work around 5pm that evening my staff brought it to my attention as to what happened, along with what they did to resolve the issue.  They brought it to my attention that the customer, even after a refund wasn't happy. Later I see on [redacted], which I assumed was the same customer bashing my business and my staff. Making references to the fact that the staff seemed so incompetent that they probably  just crawled out of a cave.  On Saturday, the day after the complainant called each of my business' multiple times till they were able to get ahold of me. When they finally did I sat and listened to her complain and insult me about how terribly run my business is and how terrible all of my staff was. During this extensive conversation which she came off very derogatory,   I sat and listened to her tell me how to run my business, and how terribly run my business is. I told her that I didn't understand the nature of her complaint. I told her that the staff misinformed her that there was carrots and red cabbage in the salad mix, they owned up to there mistake, and we compensated her for our mistake. She was given a full refund and was not charged for her salad.  She was charged for the two alcoholic beverages and the other guests meal. The other guest consumed all of there meal and didn't complain the entire time. They both consumed all of there alcohol. I don't see why I need to totally refund there whole check bc there was a miscommunication on a salad that was taken off of there bill.  Please feel free to contact me at ###-###-####, with any questions or concerns. Thank you,Athan M[redacted]

From: The Vault <[redacted].com>Date: Tue, Nov 17, 2015 at 2:19 PMSubject: Complaint ResponseTo: [redacted]@myRevdex.com.orgDear [redacted]:I am writing this letter in response to complaint ID [redacted].  I appreciate the opportunity to be able to respond to this complaint.  I am...

not sure what the complainant is seeking, but I feel we did our part as a business to compensate her. I would like to start off by stating that I have been involved in the restaurant business for over 19 years.  I have owned and operated my own restaurant for 13 years, and have just recently expanded to my second location. My utmost priority is to assure customer service/satisfaction in order to be able to keep my doors open. Along with this tenure I have also realized that I cannot make everyone happy but strive my best to do so.  I instill the same standard of customer service/satisfaction to all of my staff.  I have never fielded such a complaint in all of my tenure and am shocked by this.  The complainant visited my business during  lunch approximately 3:30pm.  The complainant asked my server, which was Stavroula, as to what was on our Grilled Chicken Salad. To which she explained it was mixed greens, cucumbers, tomatoes, onions, a choice of ONE dressing, and Sliced Grilled Chicken.  The complainant ordered the salad, and after eating a good portion of the salad asked for an extra dressing, which Stavroula brought to her table.  A few minutes later she called across the restaurant to Stavroula to voice her complaint in a furious fashion, that she was shocked and disappointed that there was shaved carrots and red cabbage in the salad. Stavroula said sorry I told you it was mixed greens, and assumed she knew that included carrots and red cabbage. She proceeded to tell Stavroula,  after eating the about three quarters of the whole salad and all of the grilled chicken, that she said she refuses to pay for the salad and that Stavroula needs to take it off of the bill.  While doing that she told Stavroula that she didn't know anything and that she needs to be better trained.  Stavroula wasn't really sure what to do at that time. She was intimidated by the complainants demeanor and mannerisms and decided to go get help. She went to the staff member that was in charge, which was Steph.  Steph went to approach the table of the complainant to see what she could do.  As she  approached the disgruntled guest she was also given the riot act as to how terrible it is that Stavroula didn't know what  she was doing and how terrible it was that she didn't know there were carrots and cabbage in the salad.  Steph said no problem we will take it off of your bill. We took the salad off of her bill even after she ate over three quarters of it. No problem. When I came back to work around 5pm that evening my staff brought it to my attention as to what happened, along with what they did to resolve the issue.  They brought it to my attention that the customer, even after a refund wasn't happy. Later I see on [redacted], which I assumed was the same customer bashing my business and my staff. Making references to the fact that the staff seemed so incompetent that they probably  just crawled out of a cave.  On Saturday, the day after the complainant called each of my business' multiple times till they were able to get ahold of me. When they finally did I sat and listened to her complain and insult me about how terribly run my business is and how terrible all of my staff was. During this extensive conversation which she came off very derogatory,   I sat and listened to her tell me how to run my business, and how terribly run my business is. I told her that I didn't understand the nature of her complaint. I told her that the staff misinformed her that there was carrots and red cabbage in the salad mix, they owned up to there mistake, and we compensated her for our mistake. She was given a full refund and was not charged for her salad.  She was charged for the two alcoholic beverages and the other guests meal. The other guest consumed all of there meal and didn't complain the entire time. They both consumed all of there alcohol. I don't see why I need to totally refund there whole check bc there was a miscommunication on a salad that was taken off of there bill.  Please feel free to contact me at ###-###-####, with any questions or concerns. Thank you,Athan M[redacted]

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Address: 1990 Carlisle Rd, York, Pennsylvania, United States, 17408

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www.vaultyork.com

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Shady, yet now dead: once upon a time this website was reported to be associated with The Vault Pizza and Grill, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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