The Vehicle Outlet

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received the check for $ Regards, [redacted] ***

We have no record of this customer cancelling serviceThere is no email or letter that I can refer toI did talk to my driver and he did confirm that they have not been putting the container at the curb for service, so I will give the benefit of the doubtThey could have called our office instead of making this complaint and it would have been taken care ofShe states she cancelled service January 1, 2015, but we were closed on that dayI am sending a $check today which reflects the refund minus a $container removal fee

I am [redacted] the owner of PremierFirst of all I want to apologize (even though I do not think it needed to be reported to the Revdex.com), I believe this could have been handled better on our partDuring our weekly safety meeting, it was brought to my attention that the truck almost got stuck at this account at different spots going to service the containerI told my staff that because a tow bill would cost about $and damage can be done to the drive that it is not in our best interest to continue servicing the accountUnfortunately on our side communication was lacking and [redacted] thought the driver got stuck 3x and relayed that to the [redacted] , and more time should have been given to them to obtain different service prior to us removing the container.I cannot continue to service this customer because of the circumstances, and apologize for the quick removal of the containerThere will be no charge to this customer whatsoever for the delivery, removal or one service of the containerSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response and will accept the terms with one notable exception. This business has days to pick up the garbage can from my driveway from today's date.
Regards,
*** ***

I just received this complaint and called the complaintant right away. Unfortunately it was at 6:45am and I did not realize it was so early so I totally apologize for the early call. In regards to this complaint, we did not purchase the company he was using yet. There is a 60 day approval process...

with the [redacted] and we are scheduled for close on December 1,2016. My company was servicing his account as a sub contractor from 10/1-12/1. We were not responsible for the removal of his containers as his complaint should be with [redacted] as he was a customer of theirs not [redacted] I am not allowed to remove the cans from his property as they are not owned by me.Once again I totally apologize for the early morning phone call. This complaint just upset me and I wanted to handle it right away and did not realize the time.Regards,[redacted]

I spoke to [redacted] and although I don't believe we are at fault here I agreed to send her $50 to help out with the cost of the repair. Her husband is away and was in the service and I am happy to send the money especially due to the sacrifice her husband has made by being away from his family.Thank...

You,[redacted]

We have no record of this customer cancelling service. There is no email or letter that I can refer to. I did talk to my driver and he did confirm that they have not been putting the container at the curb for service, so I will give the benefit of the doubt. They could have called our office instead...

of making this complaint and it would have been taken care of. She states she cancelled service January 1, 2015, but we were closed on that day. I am sending a $51 check today which reflects the refund minus a $35 container removal fee.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the check for $50.
Regards,
[redacted]

I am [redacted] the owner of Premier. First of all I want to apologize (even though I do not think it needed to be reported to the Revdex.com), I believe this could have been handled better on our part. During our weekly safety meeting, it was brought to my attention that the truck almost got stuck at...

this account at 3 different spots going to service the container. I told my staff that because a tow bill would cost about $700 and damage can be done to the drive that it is not in our best interest to continue servicing the account. Unfortunately on our side communication was lacking and [redacted] thought the driver got stuck 3x and relayed that to the [redacted], and more time should have been given to them to obtain different service prior to us removing the container.I cannot continue to service this customer because of the circumstances, and apologize for the quick removal of the container. There will be no charge to this customer whatsoever for the delivery, removal or one service of the container. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I spoke with the owner by phone and am satisfied with his response and how he took Care of my complaint quickly. 
Regards,
[redacted]