Customer purchased a product from us on 4/26/15 and also signed up for a subscription product as well. Customer would have received purchase receipts via email as well as instructions on how to access her products, customer support, and billing. The receipts included the next billing...
date for the subscription product.On 5/27/15, customer contacted us via support email and requested a refund and explanation of the subscription charge. We replied that same day with an explanation of her charges and refunded the charge as per the customer's request.As we advertise, we are happy to honor any refund request under our 60 day guarantee if a refund is requested.Customer was also forwarded information on how to contact our support directly for any future communication needs.
This customer's complaint and refund had already been addressed before this customer submitted this complaint to Revdex.com's system.This customer contacted our support team via telephone on January 1st 2017 for the first time to alert of us the issue. The customer's first billing was applied for...
this subscription on June 1st, 2016. As per the customer's request made to our telephone agent, all payments were refunded in full back to the original form of payment and the customer was sent notification of the refund via email on January 10th. The customer's account has not nor will be charged further.We have resent ALL refund notifications to the customer's email address for their billing records.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Customer purchased a product from us on 4/26/15 and also signed up for a subscription product as well. Customer would have received purchase receipts via email as well as instructions on how to access her products, customer support, and billing. The receipts included the next billing...
date for the subscription product.On 5/27/15, customer contacted us via support email and requested a refund and explanation of the subscription charge. We replied that same day with an explanation of her charges and refunded the charge as per the customer's request.As we advertise, we are happy to honor any refund request under our 60 day guarantee if a refund is requested.Customer was also forwarded information on how to contact our support directly for any future communication needs.
This customer's complaint and refund had already been addressed before this customer submitted this complaint to Revdex.com's system.This customer contacted our support team via telephone on January 1st 2017 for the first time to alert of us the issue. The customer's first billing was applied for...
this subscription on June 1st, 2016. As per the customer's request made to our telephone agent, all payments were refunded in full back to the original form of payment and the customer was sent notification of the refund via email on January 10th. The customer's account has not nor will be charged further.We have resent ALL refund notifications to the customer's email address for their billing records.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]