The Verge Las Cruces

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that all of the maintenance gets completedSo far, the maintenance staff has replaced the door handle for my room, but they still need to fix the fluorescent kitchen light and the toilet Regards, [redacted]

Hello [redacted] ,I do apologize for the delays in thatI will get someone sent up today to handle the issues you've stated which include the kitchen light, the door handle on your room specifically, and your toiletI will ask my maintenance supervisor to visit your apartment this afternoon and call you first to verify your presence as we have previously agreedPlease let me know if there is anything further we can assist you with.Thank you,Verge Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that all of the maintenance gets completedSo far, the maintenance staff has replaced the door handle for my room, but they still need to fix the fluorescent kitchen light and the toilet Regards, [redacted]

Mr [redacted] , Thank you for your correspondence via your Revdex.com concernFrom your description, it seems that our previous discussions have led to some confusion, and we want to help clarify our position on this issueWe are also very happy to discuss this again in person or over the phone, if you wishYou are currently in a lease agreement which runs from August through July 31st of We understand that you are requesting to void this lease outright, which would mean breaking your contractual obligation and is not something that we allow within our policiesWe have, however, offered information on how to complete a “Lease Takeover”, which is the only process through which you can remove the full obligation to your lease contractI understand that you feel prior management gave you a verbal indication that there was some other process available to produce this same result, but per our policies, a Lease Takeover is the only way that a tenant may request to void their lease agreement, other than where stated by applicable lawIf I can help explain this process or provide this paperwork to you, please feel free to reach out to me and I will be happy to do soRelating to payments, you are welcome to pay via mail or in the office utilizing a checkPlease contact me directly if I can provide any assistance in the Lease Takeover process, or information as to the best way to process paymentsI am happy to help with this, and am here to be of service, but must abide by our policies relating to not simply voiding tenant leases due to lifestyle changesBest Regards,Stephanie H [redacted] General Manager###-###-####

Hello, First, we’re happy to get on the phone with you at any time, and are unaware of any missed calls or methods of contact other than the present form. We do dispute your understanding of what you believe you were told by a prior manager; as what you are claiming is clearly against our policyThis policy is clearly stated in the lease agreement, which you have signedWe would be more than happy to provide you another copy of this and discuss any further questions from there. Unfortunately, we cannot void your lease agreement mid-term as it does end July 31, If you have any questions, please do not hesitate to call us directly at ###-###-####. Thank you, Verge Management

Mr***, Thank you for your correspondence via your Revdex.com concernFrom your description, it seems that our previous discussions have led to some confusion, and we want to help clarify our position on this issueWe are also very happy to discuss this again in person or over the phone, if you
wish. You are currently in a lease agreement which runs from August through July 31st of We understand that you are requesting to void this lease outright, which would mean breaking your contractual obligation and is not something that we allow within our policiesWe have, however, offered information on how to complete a “Lease Takeover”, which is the only process through which you can remove the full obligation to your lease contractI understand that you feel prior management gave you a verbal indication that there was some other process available to produce this same result, but per our policies, a Lease Takeover is the only way that a tenant may request to void their lease agreement, other than where stated by applicable lawIf I can help explain this process or provide this paperwork to you, please feel free to reach out to me and I will be happy to do so. Relating to payments, you are welcome to pay via mail or in the office utilizing a check. Please contact me directly if I can provide any assistance in the Lease Takeover process, or information as to the best way to process paymentsI am happy to help with this, and am here to be of service, but must abide by our policies relating to not simply voiding tenant leases due to lifestyle changes. Best Regards,Stephanie H***General Manager###-###-####

Hello ***,I do apologize for the delays in thatI will get someone sent up today to handle the issues you've stated which include the kitchen light, the door handle on your room specifically, and your toiletI will ask my maintenance supervisor to visit your apartment this afternoon and call
you first to verify your presence as we have previously agreed. Please let me know if there is anything further we can assist you with.Thank you,Verge Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided that all of the maintenance gets completedSo far, the maintenance staff has replaced the door handle for my room, but they still need to fix the fluorescent kitchen light and the toilet
Regards,
*** ***

Hello, First, we’re happy to get on the phone with you at any time, and are unaware of any missed calls or methods of contact other than the present form. We do dispute your understanding of what you believe you were told by a prior manager; as what you are claiming is clearly against our policyThis policy is clearly stated in the lease agreement, which you have signedWe would be more than happy to provide you another copy of this and discuss any further questions from there. Unfortunately, we cannot void your lease agreement mid-term as it does end July 31, If you have any questions, please do not hesitate to call us directly at ###-###-####. Thank you, Verge Management

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered] The information that you were providing in this statement is contrary to other information that was given to me at the beginning of my leaseThe fact that the Grove switched from one company to another and you are not honoring what I was told at the beginning of my lease is unfair to meYou have not tried to assist me, when I did try to contact you via phone to try and resolve this matter you failed to return my phone callsWhen I attempted to pay, your representative said that I had to get the payment to you in personThis is also unfair is you are well aware that I live three hours away from the Grove You have been unwilling to work with me based on what prior management said, and you have been unprofessional and rude to my guarantor and me I signed a lease agreement and favorable consideration with the prior management, not with youI also requested the number to your supervisor and so did my guarantor, but you have refused repeatedly to give it to either one of usIt is unfortunate that you believe because you put something in writing today that is contrary to what you have said to me and to my guarantor that you believe this will resolve this issueI need my credit and my guarantors credit to be clearI am asking the Revdex.com to assist me in this matter because of your unfair practices

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that all of the maintenance gets completed. So far, the maintenance staff has replaced the door handle for my room, but they still need to fix the fluorescent kitchen light and the toilet.
Regards,
[redacted]

Hello [redacted],I do apologize for the delays in that. I will get someone sent up today to handle the issues you've stated which include the kitchen light, the door handle on your room specifically, and your toilet. I will ask my maintenance supervisor to visit your apartment this afternoon and call...

you first to verify your presence as we have previously agreed. Please let me know if there is anything further we can assist you with.Thank you,Verge Management

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered] The information that you were providing in this statement is contrary to other information that was given to me at the beginning of my lease. The fact that the Grove switched from one company to another and you are not honoring what I was told at the beginning of my lease is unfair to me. You have not tried to assist me, when I did try to contact you via phone to try and resolve this matter  you failed to return my phone calls. When I attempted to pay, your  representative said that I had to get the payment to you in person. This is also unfair is you are well aware that I live three hours away from the Grove.   You have been unwilling to work with me based on what prior management said, and you have been unprofessional and rude to my guarantor and me.   I signed a lease agreement and favorable consideration with the prior management, not with you. I also requested the number to your supervisor and so did my guarantor, but you have refused repeatedly to give it to either one of us. It is unfortunate that you believe because you put something in writing today that is contrary to what you have said to me  and to my guarantor that you believe this will resolve this issue. I need my credit and my guarantors credit to be clear. I am asking the Revdex.com to assist me in this matter because of your unfair practices.

Mr. [redacted], Thank you for your correspondence via your Revdex.com concern. From your description, it seems that our previous discussions have led to some confusion, and we want to help clarify our position on this issue. We are also very happy to discuss this again in person or over the phone, if you...

wish. You are currently in a lease agreement which runs from August 2015 through July 31st of 2016. We understand that you are requesting to void this lease outright, which would mean breaking your contractual obligation and is not something that we allow within our policies. We have, however, offered information on how to complete a “Lease Takeover”, which is the only process through which you can remove the full obligation to your lease contract. I understand that you feel prior management gave you a verbal indication that there was some other process available to produce this same result, but per our policies, a Lease Takeover is the only way that a tenant may request to void their lease agreement, other than where stated by applicable law. If I can help explain this process or provide this paperwork to you, please feel free to reach out to me and I will be happy to do so. Relating to payments, you are welcome to pay via mail or in the office utilizing a check. Please contact me directly if I can provide any assistance in the Lease Takeover process, or information as to the best way to process payments. I am happy to help with this, and am here to be of service, but must abide by our policies relating to not simply voiding tenant leases due to lifestyle changes. Best Regards,Stephanie H[redacted]General Manager###-###-####