The Vermont Country Store, Inc.

Dear Ms***, We are so sorry for the issue with your refundsWe issued a refund on 2/11/in the amount of $We also issued a refund on 3/15/in the amount of $It is our understanding from you that the address we had was incorrectWe then corrected the address and
re-issued a refund in the amount of $On June 1st You called on 6/and told us you had not received your refund checks due to another incorrect addressWe corrected the address and sent refund check on 6/13/This refund check was returned to us by the *** *** *** *** saying attempted address unknownWe would be happy to re send a refund check if you could provide us with a valid address. Sincerely, *** *Customer Service SupervisorThe Vermont Country Store

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. To Revdex.com,Thank you for taking an interest in my complaint about the Vermont Country Store, (my first business with them)It’s true that they didn’t get interested in this returned merchandise until weeks after Christmas - and calls to them, two of them which they sloughed off.We did finally receive the moccasins and decided to keep themAnd it is true that we received a call saying that there would be a refund of the charge It is true that the charge on the *** bill which came later was taken off like she said
Regards,
** ** ***

We apologize for the problem with your order. We will ship this order again overnight. The order will go out on Thursday 12/17. Order should be delivered on 12/18/15. Thank you.

A Supervisor called this customer and apologized for all the trouble with their order. Customer did confirm that they did receive the exchanged slippers and are keeping them. We did refund the customer for the full amount of the slippers.

Dear Mr. [redacted], We apologize for any concerns you have with the glue used in the Weather Haus we carry. We have checked with the manufacturer on your concern.After speaking with the manufacturer this is the information they shared with us: The glue used in our weather houses as well as in...

all our cuckoo clocks and has been certified with certificate M-1.The glue we use for decoration purposes is made in Germany and we have been using this glue for all our clocks for years now.Varnish and paint are also made in Germany and are even allowed to be used in toys.Our products all have the certificate of origin EU.All our clocks and weather houses are produced  at our factory here in Villingen.I hope this answers all of your questions. We have refunded you in the amount of $42.35 for the return of this item. I'm so sorry this did not meet your expectations. If we can be of further assistance please let us know. Sincerely, [redacted]Customer Service SupervisorThe Vermont Country Store

A refund has been issued in the amount of $14.90.  The customer should see this refund on his account in two to three business days. Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
No, obviously, you did not answer all of my questions. I asked you for the name of the manufacturer as well as their contact information. Why are you not able to provide this? If you can contact them, surely so can other people. I believe this is now the third time I have asked. I can only come to the conclusion that there is no manufacturer in Germany, and the item you are fraudulently claiming as such comes from China. As evidenced by the fact that the weather haus is held together with formaldehyde glue, which is banned in the EU. 
Again, all you need to do is provide contact information for your manufacturer. After I have had an opportunity to verify, and if you are telling the truth, I will publicly apologize. At this point, however, your continued unwillingness to cooperate with this most simple request from a consumer is not putting you in a good light.  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]