Revdex.com, As stated in a previous response, there is no evidence to support the theft of the Ipod in questionFurthermore, our facility has posted signage stating that we are not responsible for lost or stolen items left in the carHowever, while speaking to Mr [redacted] we requested a receipt to show the value of the item and one was never provided to usMr [redacted] stated that he removed everything from his car except the IpodWe asked him if it was possible that it was just misplaced at home with those other itemsAgain no responseWe are not responsible for anything lost or stolen from a customer’s car and EVERY customer is asked in person at the time of drop off to please remove any personal items from their carI would be willing to look at the customer’s receipt if he would just provide oneWe have no evidence that there was an Ipod in the carThank you, [redacted] Body Shop Manager Sheridan Auto Group [redacted]
Ms***'s Ford Fusion was involved in a major accident on 3-16-The vehicle was towed to our facilty on 3-19-*** *** (her insurance company) was out to write an estimate and evaluate the damages on 3-23-The repairs were agreed to by all parties for us to pursue the repair and parts
were ordered on 3-24-There were many internal structural parts that were necassary to perform the repairs on her vehicleThe rear floor came up on backorder and was not received until 4-20-Ms*** was notified of the part situationWe did were not even able to start repairs on he vehicle until it was here for weeks alreadyThis was a $+ repairMs*** was told in the begining that it would take 4-weeks to complete after the parts are receivedThe resolution that Ms*** wants, for us to buy her $dollar unrelated damaged part is not reasonableWe have paid for multiple weeks worth of Ms***s rental in order to show her good faith as OUR customer and to prevent her from taking on any more personal expensesMs*** was NEVER lied to and we understand that a huge repair like this is very frustrating, but it takes time to make sure the vehicle is repaired correctly and safely*** Insurance company is the claimant company and will be refunding Ms*** and *** *** for all expenses due to their insured causing the damagesSent on: 6/11/12:16:PM
Revdex.com, As stated in a previous response, there is no evidence to support the theft of the Ipod in question. Furthermore, our facility has posted signage stating that we are not responsible for lost or stolen items left in the car. However, while speaking to Mr. [redacted] we requested a receipt to show...
the value of the item and one was never provided to us. Mr. [redacted] stated that he removed everything from his car except the Ipod. We asked him if it was possible that it was just misplaced at home with those other items. Again no response. We are not responsible for anything lost or stolen from a customer’s car and EVERY customer is asked in person at the time of drop off to please remove any personal items from their car. I would be willing to look at the customer’s receipt if he would just provide one. We have no evidence that there was an Ipod in the car. Thank you, [redacted] Body Shop Manager Sheridan Auto Group [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Now Revdex.com is being lied to. NEVER was I told "4 to 6 weeks" by anyone, including the auto body shop. When I was told, in the beginning of May, that he thought it would be done by Monday, in paint by Wednesday, etc...even if it was followed up with "that's my hope", that is still leading me on. And that was done the entire month of May. It wasn't until June that I started getting the more honest answer of "It's day by day, Mrs. [redacted]."The car drives well and looks good, but the trunk is messed up. The door no longer wants to stay open and it takes a few tries to get it to shut. However, without trust for the body shop, I can't bring myself to return it to get it fixed. If nothing else, I want them to learn how better to deal with their customers so no one else has to spend an entire month as angry as I did. I find it sad that they don't understand.
Revdex.com, As stated in a previous response, there is no evidence to support the theft of the Ipod in questionFurthermore, our facility has posted signage stating that we are not responsible for lost or stolen items left in the carHowever, while speaking to Mr [redacted] we requested a receipt to show the value of the item and one was never provided to usMr [redacted] stated that he removed everything from his car except the IpodWe asked him if it was possible that it was just misplaced at home with those other itemsAgain no responseWe are not responsible for anything lost or stolen from a customer’s car and EVERY customer is asked in person at the time of drop off to please remove any personal items from their carI would be willing to look at the customer’s receipt if he would just provide oneWe have no evidence that there was an Ipod in the carThank you, [redacted] Body Shop Manager Sheridan Auto Group [redacted]
Ms***'s Ford Fusion was involved in a major accident on 3-16-The vehicle was towed to our facilty on 3-19-*** *** (her insurance company) was out to write an estimate and evaluate the damages on 3-23-The repairs were agreed to by all parties for us to pursue the repair and parts
were ordered on 3-24-There were many internal structural parts that were necassary to perform the repairs on her vehicleThe rear floor came up on backorder and was not received until 4-20-Ms*** was notified of the part situationWe did were not even able to start repairs on he vehicle until it was here for weeks alreadyThis was a $+ repairMs*** was told in the begining that it would take 4-weeks to complete after the parts are receivedThe resolution that Ms*** wants, for us to buy her $dollar unrelated damaged part is not reasonableWe have paid for multiple weeks worth of Ms***s rental in order to show her good faith as OUR customer and to prevent her from taking on any more personal expensesMs*** was NEVER lied to and we understand that a huge repair like this is very frustrating, but it takes time to make sure the vehicle is repaired correctly and safely*** Insurance company is the claimant company and will be refunding Ms*** and *** *** for all expenses due to their insured causing the damagesSent on: 6/11/12:16:PM
Revdex.com, As stated in a previous response, there is no evidence to support the theft of the Ipod in question. Furthermore, our facility has posted signage stating that we are not responsible for lost or stolen items left in the car. However, while speaking to Mr. [redacted] we requested a receipt to show...
the value of the item and one was never provided to us. Mr. [redacted] stated that he removed everything from his car except the Ipod. We asked him if it was possible that it was just misplaced at home with those other items. Again no response. We are not responsible for anything lost or stolen from a customer’s car and EVERY customer is asked in person at the time of drop off to please remove any personal items from their car. I would be willing to look at the customer’s receipt if he would just provide one. We have no evidence that there was an Ipod in the car. Thank you, [redacted] Body Shop Manager Sheridan Auto Group [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Now Revdex.com is being lied to. NEVER was I told "4 to 6 weeks" by anyone, including the auto body shop. When I was told, in the beginning of May, that he thought it would be done by Monday, in paint by Wednesday, etc...even if it was followed up with "that's my hope", that is still leading me on. And that was done the entire month of May. It wasn't until June that I started getting the more honest answer of "It's day by day, Mrs. [redacted]."The car drives well and looks good, but the trunk is messed up. The door no longer wants to stay open and it takes a few tries to get it to shut. However, without trust for the body shop, I can't bring myself to return it to get it fixed. If nothing else, I want them to learn how better to deal with their customers so no one else has to spend an entire month as angry as I did. I find it sad that they don't understand.
Regards,