The Views At Hillwood I & II

I signed a lease renewal on 6/3 as mine was set to expire on 6/4, and mailed check. On 6/5, the manager emailed stating she would not honor contract.
5/21/20 I received an email from ***, Leasing Manager which said my lease is ending (5)/4 rather than 6/4, which he meant. Then he said if I didn't renew by 5/31, I'll automatically roll over to month to month and owe $1149. This is incorrect, however, as my lease is still in effect until 6/4/20.

5/29/20 I called the Property Manager and asked for ***, she then informed me that *** is out of town, what can she help with. I explained that he'd emailed a note incorrectly claiming I had to renew by 5/31 but lease doesn't expire until 6/4 and asked if she would put a lease on my door for a 3-month term and advised I'd not be around the following week beyond Tuesday 6/2, that I'd be off-grid, primitive camping so I need to address ASAP. She told me now worries, call *** next week and conceded he made a mistake with his 5/31 declaration since my lease doesn't even expire until 6/4. That call was placed from me at 12:25pm and lasted 2 minutes, speaking with *** the property manager.

5/31/20 I sent an email to *** advising I'd spoken with *** last week and need a 3-month lease put on my door to sign prior to my going out of town ON 6/2. In that email, I requested a 5-month lease rather than 3-month I spoke to *** about.

6/2/20 At 10:40am I called the office at 615-352-1700 and no one answered, and that call lasted 5 seconds. At 10:41am I called again and went through all options trying to leave a voicemail and a recording came on, wouldn't allow for voicemail, and that call lasted 29 seconds. At 10:46am, I followed up with an email to *** after no response from my 5/31 email, and in this email I noted that I had made a mistake and that I'd prefer a 6-month lease at a rate of $1025 per month, which was $50 cheaper per month than a 5-month lease. I advised he email a copy and I could sign, take a picture and email in return, because I'm on the road camping with access to no technology. At 1:36pm *** emailed a note explaining he'd follow up with a *** link to my lease agreement in a following email. At 1:35, I received an email containing my lease agreement to be electronically signed at ***.

6/3/20 I executed the Lease Agreement and received email confirmation at 10:58pm with a pdf copy of the executed lease agreement.

6/4/20 8:26am I emailed *** thanking him and advising there was a mistake and they already had my $500 deposit. 9:33am *** responds with an email stating they have my deposit and I owe $1274.58. At 10:45am I emailed *** to let him know the $1274.58 was incorrect. I pay rent of $1025 or $865 prorated plus max of $60 in utilities. 11:13am *** emailed and admitted the mistake, sayslease ends 6/4 and I owe $1025. 1:12pm I called *** and spoke for 8 minutes where he finally told me I owe $1100.58 and informed me the online portal was down and he couldn't accept my VISA Debit card info and process payment. I advised I had no checks on me and he said oh well, in the mail postmarked by EOD 6/4 or I would owe 10% late fees. We argued and I advised he was an ***. 1:31pm *** called with no solutions, I asked her to stop. 1:37pm I called and had my Mom place a rent check in the mail postmarked 6/4. They cashed that check and I repaid my Mom.

6/5/20 1:53pm *** emailed a 30-Day Notice to Vacate pdf with note stating that, "I have decided to not honor your request for lease renewal." She says I am to return keys and parking pass by 7/5/20.

6/8/20 *** hand delivered an invoice to my door claiming I now owe a Delinquent Payment Notice in the amount of $283.90, of which I will not be paying and contractually do not owe, as I am paid in full for the month in the amount of $1100.58. In that notice, she advised a response by 6/10/20 or eviction proceedings were threatened.

6/10/20 Revdex.com Complaint filed.

views at hillwood/apex west unfit place to live: No plumbing; air conditioning; fire hazards; with no resolution
As of August 31, 2018, vacated your property at *** Dr. APT *** due to unsafe conditions and the failure to provide a suitable home to live in, Per TN Code *** XX-XXXXX. A letter was sent and returned keys
The air condition wouldn't cool down; constantly running (5 days $35 NES bill) *pictures attached
Exposed wires from the stove and sink lighting
The lights are on and burning smell/smoking
OUTLET BY THE STOVE ISN'T FLUSHED against the wall
the sink tub toilet; fills up with dirty colored water doesn't drain
Only one trash area- infested with rodents
The pool is filled with green/ dirty colored water/ mosquito

here is a timeline of events:
Friday evening 8/24/18- apartment not ready: not painted light fixtures on the floor; oven unstable -Advised ***stated it would be fixed
Saturday 8/25/18
Tub and sinks fills with water call emergency maintence; *** come unable to fix-calls plumber ***
Sunday 8/26/18:
*** calls 1:13pm indicating plumbers are on their way, they show up at 330pm: *** plumber & ***: leave my bathroom completely dirty (photos below), no one followed up with me they just left. The tub still seeps sewage and fills with water.

Monday August 27, 2018
I reached out to the office of Views at Hillwood and *** office (***)
We called and listed concerns to temporary clerk in the office, gave her list of items listed on checklist form
*** (Hillwood location) informed me he was "busy" unable to assist; called back and hung up on me.
Never followed up, called numerous times with no responses.

TUESDAY AUGUST 28, 2018
CALLED NO RESPONSE

WEDNESDAY AUGUST 29, 2018
CALLED NO RESPONSE

Vacated the property August 31, 2018 unable to take a shower or breath properly. Requested deposit to return and to part ways amicably.
I have 2 disabilities that I have severely suffered from this situation
Property wants me to pay rent for Sept & October but has not contacted nor tried to resolve these issues.

I have lived in this apartment complex for over ten (10) months, and their service is absolutely abhorrent. They take several days to respond to maintenance requests, and when they do respond, their work is shoddy at best, and threatening to my health at worst. Specifically, my shower had a major leak before I rented the apartment. On my leasing date, the then-manager informed me that the issue would be fixed before I moved in. It was--of course--not. In the time since then I have submitted six (6) maintenance requests, send eight (8) emails to management, and called the office numerous times to have the issue addressed. Each time, management has either ignored the issue or instructed the renovations team to do shoddy work, leaving the leak unattended for the aforementioned ten (10) months. Now mold is growing on the moulding under the shower, and as I am severely allergic to mold, this issue has become unacceptable to me. This issue needs an immediate response in the form of a full repair and a rent credit.
Product_Or_Service: 2-Bed 2-Bath Apartment

The AC unit has been broken since I moved in to the apartment unit and it hasn't been repair appropriately. it has been broken since January.
When I moved into this apartment the AC unit wasn't working correctly which was "checked out" by maintance before I moved in. The first 2 *** bills were 300-400$ one for 2 weeks and the second one for 3 weeks. After many times of asking them to please check the AC unit and talking with the *** (*** company) making sure that it wasn't a mistake, the maintance guy checked the unit and told us that it wasn't working and that It was going to be replaced next week. This was in January. I have sent emails including the management team, I have called everyday and been to the office and there is no answer but "next week will be fixed" from the office. It has been 3 months since I don't have a AC unit in my apt and I pay rent and my expenses every month on time. The last time that I called was on Friday and they were supposed to come on monday but since it was "too cold" they weren't able to come by and install the new AC unit.

Decal parking is not enforced. Amenities has been removed. No 24hr. gym no notice. These are the things that determined my decision to move here.
Vehicles with no decals are not being towed and causing inconvenance for those that pay rent. False advertising for 24 hr. gym that is expected to be able to be used but now there is no gym and no notice but they expect the same rent for no amenities. But office manager says she is just there to collect the rent and get people moved in. You ask them for management company and they don't want to give info. I have been here for 1 month and the maintenance has not done any of the corrective things to avoid someone else having to correct them but you call leasing office and they avoid all calls.