The Village At Lindsay Park

The Village at Lindsay Park has a very good scam going involving move out chargesFirst, they try to charge for paint fees between 150-dollars to EVERY tenant who vacates based on only the length of time they are in the apartmentTheir contract clearly states that it is based on condition of the apartment and THEN the time frame for fees appliesThis is black and white in the leaseThey try to charge for drip pans, carpets, and cleaning fees to everyone on top of the paint feeMake sure you do your walk through with a manager or else they will have a maintenance person do it, and take whatever they say as the actual conditionI had the manager write up my move out charges without even seeing herself the condition of the apartmentThey have been doing this type of thing for a LONG timePlease, if you rent here, cover yourself at the endDo not let them rip you offI have recorded PROOF that this is what they do and make no apology for it

My complaint is primarily regarding the company that manages The Village at Lindsay ParkThe property management company, *** LLC, utilizes ambiguous language in their rental agreements in an effort to extract unexpected fees from both current and former tenantsThese blatantly unethical practices were so appalling to me that I felt a review was necessary
Problem 1: Prior to the expiration of my lease, I decided to stay two more months beyond the initial term of the leaseThere was a month-to-month fee clearly stated on the first page of the lease and--while I thought the fee was excessive at $per month--I agreed to it when I signed the rental agreementHowever, in addition to adding the month-to-month fee, the management attempted to raise my monthly rent to market rateSince the renewal notice that the management was supposed to provide two months prior to the expiration of my lease was never given to me (in spite of the fact that I either called or visited the office on three occasions to discuss), I was not informed of the increase to market rate until my lease actually expiredHad I know this bit of information, I would have chosen to give my required (by management) day notice two months prior to the expiration of my leaseInstead, I had to argue with the management and point out to them that there is no clause in the lease that states that the rent will increase to market rate IN ADDITION TO the month-to-month fee upon expiration of the leaseI also pointed out to them that, per their own lease, they were required to provide me with a day written notice before increasing my rentFortunately, they capitulated and did not raise my rent to market rate, but this initial attempt to squeeze money out of me for no reason made me realize I was dealing with a less-than-ethical company
Problem 2: Prior to moving out, I cleaned the apartment thoroughlyI cleaned all counter tops, cabinets, appliances, fixtures, etc., mopped all linoleum floors, and vacuumed all carpetsThe apartment was spotless with no damage whatsoever--it was in as good of condition as it had been when I first moved inRather than scheduling to be present at the move-out inspection, I opted to take pictures of the apartment to document its conditionSix weeks later, I received a bill in the mailbox of my new address (titled "Collection Letter") for over $(including the final water bill)I was charged $for painting the unit, $for cleaning it, and $for shampooing of the carpetsNone of these services were actually necessaryManagement attempted to explain that this was a "standard" practice despite the fact that at no point when my leasing agent was going over the lease initially did she mention that I would be expected to automatically pay for $worth of unnecessary services after moving outThere is a Damage and Cleaning Addendum to the lease that states that such charges will be applicable IF there is damage above wear and tear OR additional cleaning is necessaryHowever, neither of these conditions were met: there were no damages to the apartment, and no further cleaning of the apartment was necessaryThe apartment was in pristine condition and could have been rented out the day after I left
Needless to say, I’m disputing the bill sent to meI’m horrified to realize that I’ve done business with a property management company of such low integrity and ethical standardsI’ve rented quite a few apartments across the southwest over the years, but I’ve never witnessed a company stoop so low

The staff at the Village at Lindsay Park were made aware
of the issues in the apartment on 7/28/2015, when the first work order was
placedIt was completed same day and the staff was not contacted again until
8/03/through emailAnother work order was wade the following day for
the
resident for the dryer, which was the first time staff was aware that it was
not workingFollowing company policy, our maintenance staff will always try to
repair before they assume an appliance needs replacedAt this time they
cleaned the vent and the hose to the dry, and said it was working fineOn
8/18/2015, staff was once again made aware that the dryer was taking too long
to dry the resident’s clothesAlso this was the first time we were made aware
that the dishwasher was not workingMaintenance stated that the hose was
kinked behind the dryer and the dishwasher just needed the hose hooked up
properlyThe work order was completed by 8/20/On 8/28/the resident
put in another work order complaining about the same thingMaintenance went
over inspected the dryer and saw nothing wrong with it, that it was working
fine just that resident overloaded itThis work order was completed 8/30/
The last email staff received from the resident was on 10/09/2015, where the
resident stated that they had tried emailing management, but hadn’t heard back
A follow up email was sent on 10/10/where the resident was asked if the
dryer and her dishwasher were working okayThe resident never responded to the
email, so at this time we have no knowledge of them not workingWe take pride
in our fast response to work orders, as well as our ability to provide
unparalleled customer serviceWe encourage all residents to contact management
anytime an issue arises in their home, so that we can promptly handle the
situationAt this time the resident has been reached out to and we are
currently waiting on a response

Hello,I have attached all of the emails that I have sent to the managementThis includes other emails as well because they were a part of a threadThe dates that are mentioned for this month are not correctThe date is supposed to be 9/10/and in the emails it will show that I did respond to the assistant managerShe had emailed me as well and I replied to herIt is my understanding that the manager gets all of the emailsI am not sure why she did not see my responseI don't over load the dryerI put in what fits in the washer and I don't dry all of my clothes, so it is usually less than what I put into the washer I just want to dry my clothes once and to wash my dishes in the dish washer that is in my apartment Thank you for your help on this matter. *** ***

Hello,
I have attached all of the emails that I have sent to the management. This includes other emails as well because they were a part of a thread. The dates that are mentioned for this month are not correct. The date is supposed to be 9/10/15 and in the emails it will show that I did respond to the assistant manager. She had emailed me as well and I replied to her. It is my understanding that the manager gets all of the emails. I am not sure why she did not see my response. I don't over load the dryer. I put in what fits in the washer and I don't dry all of my clothes, so it is usually less than what I put into the washer.  I just want to dry my clothes once and to wash my dishes in the dish washer that is in my apartment.  Thank you for your help on this matter. 
 
[redacted]

Hello,
I have attached all of the emails that I have sent to the management. This includes other emails as well because they were a part of a thread. The dates that are mentioned for this month are not correct. The date is supposed to be 9/10/15 and in the emails it will show that I did respond to the assistant manager. She had emailed me as well and I replied to her. It is my understanding that the manager gets all of the emails. I am not sure why she did not see my response. I don't over load the dryer. I put in what fits in the washer and I don't dry all of my clothes, so it is usually less than what I put into the washer.  I just want to dry my clothes once and to wash my dishes in the dish washer that is in my apartment.  Thank you for your help on this matter. 
 

The Village at Lindsay Park has a very good scam going involving move out charges. First, they try to charge for paint fees between 150-250 dollars to EVERY tenant who vacates based on only the length of time they are in the apartment. Their contract clearly states that it is based on condition of the apartment and THEN the time frame for fees applies. This is black and white in the lease. They try to charge for drip pans, carpets, and cleaning fees to everyone on top of the paint fee. Make sure you do your walk through with a manager or else they will have a maintenance person do it, and take whatever they say as the actual condition. I had the manager write up my move out charges without even seeing herself the condition of the apartment. They have been doing this type of thing for a LONG time. Please, if you rent here, cover yourself at the end. Do not let them rip you off. I have recorded PROOF that this is what they do and make no apology for it.

The staff at the Village at Lindsay Park were made aware

of the issues in the apartment on 7/28/2015, when the first work order was

placed. It was completed same day and the staff was not contacted again until

8/03/2015 through email. Another work order was wade the following day for...

the

resident for the dryer, which was the first time staff was aware that it was

not working. Following company policy, our maintenance staff will always try to

repair before they assume an appliance needs replaced. At this time they

cleaned the vent and the hose to the dry, and said it was working fine. On

8/18/2015, staff was once again made aware that the dryer was taking too long

to dry the resident’s clothes. Also this was the first time we were made aware

that the dishwasher was not working. Maintenance stated that the hose was

kinked behind the dryer and the dishwasher just needed the hose hooked up

properly. The work order was completed by 8/20/2015. On 8/28/2015 the resident

put in another work order complaining about the same thing. Maintenance went

over inspected the dryer and saw nothing wrong with it, that it was working

fine just that resident overloaded it. This work order was completed 8/30/2015.

The last email staff received from the resident was on 10/09/2015, where the

resident stated that they had tried emailing management, but hadn’t heard back.

A follow up email was sent on 10/10/2015 where the resident was asked if the

dryer and her dishwasher were working okay. The resident never responded to the

email, so at this time we have no knowledge of them not working. We take pride

in our fast response to work orders, as well as our ability to provide

unparalleled customer service. We encourage all residents to contact management

anytime an issue arises in their home, so that we can promptly handle the

situation. At this time the resident has been reached out to and we are

currently waiting on a response.

My complaint is primarily regarding the company that manages The Village at Lindsay Park. The property management company, [redacted] LLC, utilizes ambiguous language in their rental agreements in an effort to extract unexpected fees from both current and former tenants. These blatantly unethical practices were so appalling to me that I felt a review was necessary.

Problem 1: Prior to the expiration of my lease, I decided to stay two more months beyond the initial term of the lease. There was a month-to-month fee clearly stated on the first page of the lease and--while I thought the fee was excessive at $100 per month--I agreed to it when I signed the rental agreement. However, in addition to adding the month-to-month fee, the management attempted to raise my monthly rent to market rate. Since the renewal notice that the management was supposed to provide two months prior to the expiration of my lease was never given to me (in spite of the fact that I either called or visited the office on three occasions to discuss), I was not informed of the increase to market rate until my lease actually expired. Had I know this bit of information, I would have chosen to give my required (by management) 60 day notice two months prior to the expiration of my lease. Instead, I had to argue with the management and point out to them that there is no clause in the lease that states that the rent will increase to market rate IN ADDITION TO the month-to-month fee upon expiration of the lease. I also pointed out to them that, per their own lease, they were required to provide me with a 30 day written notice before increasing my rent. Fortunately, they capitulated and did not raise my rent to market rate, but this initial attempt to squeeze money out of me for no reason made me realize I was dealing with a less-than-ethical company.

Problem 2: Prior to moving out, I cleaned the apartment thoroughly. I cleaned all counter tops, cabinets, appliances, fixtures, etc., mopped all linoleum floors, and vacuumed all carpets. The apartment was spotless with no damage whatsoever--it was in as good of condition as it had been when I first moved in. Rather than scheduling to be present at the move-out inspection, I opted to take pictures of the apartment to document its condition. Six weeks later, I received a bill in the mailbox of my new address (titled "Collection Letter") for over $300 (including the final water bill). I was charged $150.00 for painting the unit, $80.00 for cleaning it, and $50.00 for shampooing of the carpets. None of these services were actually necessary. Management attempted to explain that this was a "standard" practice despite the fact that at no point when my leasing agent was going over the lease initially did she mention that I would be expected to automatically pay for $280.00 worth of unnecessary services after moving out. There is a Damage and Cleaning Addendum to the lease that states that such charges will be applicable IF there is damage above normal wear and tear OR additional cleaning is necessary. However, neither of these conditions were met: there were no damages to the apartment, and no further cleaning of the apartment was necessary. The apartment was in pristine condition and could have been rented out the day after I left.

Needless to say, I’m disputing the bill sent to me. I’m horrified to realize that I’ve done business with a property management company of such low integrity and ethical standards. I’ve rented quite a few apartments across the southwest over the years, but I’ve never witnessed a company stoop so low.