The Village at St. Edward

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[redacted] brought in her vehicle and received a $99 dollar diagnosis at no charge due to her check engine lite being on. We diagnosed her problem as a defective egr valve seal. She went out to buy her own seal and we agreed to install her seal. With her...

authorization we performed her repair and with her further authorization performed dynamometer test to run her monitors so that she was guaranteed to pass emissions. All went as described and it passed. We also "SHOWED" her old part to her and her car passed. We do not return funds that are authorized for repairs done and completed successfully. We do apologize for having to close early due to illness with our employees and any inconvenience caused by that.                                     �...⇄ Thank You,                                      ...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When the manager called to "offer" the Dyno test @ 1102 am and told me it would be an additional 99$ I told him I did not want the Serivce and that I was going to pick it up. He informed me that the truck DID NOT pass the emissions test yet and that either the test or myself driving it around would reset the system. I opted to take it home and when I got there no one said anything about it passing till the manager called me att 330pm saying it passed. When I asked for the passing form he said "I see what I can do".  Than later that evening I found out she passed at 741 AM. 3 hours prior to a phone call telling me anything about my car. I did not receive a explanation of the charges on paper that I was charged. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In repairing emissions, the final step is to run what is called the engine computer "monitors' which include going thru several different drive cycles. Some vehicles pass sooner fhan others due to many different reasons beyond our control. Mrs. [redacted] authorized us to due that monitor reset and also could have picked up her car at any time and taken it and we explained we promised her we would guaranty to pass her cars emissions,but we needed to dyno test and road test to do that which we did. We did all that she asked and we promised to do, get the vehicle to pass emissions