Regarding *** R: Back in March 2016, I show that we resolved his late fee concern. He was mailing the rent to our payment center but it was being received past the due date. Since he didn't realize that was the issue, we waived months of late fees and he then started mailing the
payment sooner. He also had pending resident referrals which were not completed due to his referrals not completing the necessary step. We were able to get these all resolved within a timely manner and he did receive referral checks in the amount of $per referral
Regarding *** R: Back in March 2016, I show that we resolved his late fee concern. He was mailing the rent to our payment center but it was being received past the due date. Since he didn't realize that was the issue, we waived months of late fees and he then started mailing the
payment sooner. He also had pending resident referrals which were not completed due to his referrals not completing the necessary step. We were able to get these all resolved within a timely manner and he did receive referral checks in the amount of $per referral
Regarding *** ** Back in January 2017, I show that we offered her a $gift card as a customer service gesture to cover the tow