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The Villages at Shores Landing

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Reviews The Villages at Shores Landing

The Villages at Shores Landing Reviews (2)

Review: My apartment has mold growing in it. The leasing office dont seem to know how to handle the mold issue that plagues my apartment and the entire building. This apartment complex has failed to provide a safe and healthy living space. This apartment complex is in need of major repairs. The floors in my apartment of uneven. This also causing fatigue on my furniture. I wont out!!!! This place is a dump!!! I had made arrangements to have their people come in to the apartment and remove the mold on 2/5/14. I was told by [redacted]hat the Maintenance team didnt want to come inside and do the repairs if I was present. I asked kate to put me in a hotel for the day until the repairs could be complete. She ended the call.Desired Settlement: I would like refund of rent paid.

Review: Villages at Shore Landing leased an apartment to my daughter during August 10, 2012 - May 18, 2013. We found Black Mold in the apartment and connecting storage shed. The apartments' ventilation exhaust system was pumping the exhaust from her kitchen and bathroom into the shed, not out the roof. Her belongings in the shed were ruined, as was the Brass bed she was using. I called Ledgelight Health District to file a complaint. This place is full of apartments with Mold, and Leasers being told they can not leave, or they will loose their down payments, receive a negative report as they broke their contract, And be taken to court for remaining rent. Negotiations produced no viable solution, so We vacated the property within 2 days. Management; Kate Atkinson and her boss Kate agreed because we could not negotiate an agreement for a new apartment, that my daughter could break her lease with no negative effects for "breaking the lease agreement". I have called numerous times, been polite, patient and keep notes of all conversations. I was less than polite during one phone conversation and told them they were lying and they hung up on me. It has been 2 1/2 months and payment has still not been paid in full. I'm calling the office every week, 2-3 times per week and its always "Management", "the place where they cut the checks", "they misread my e-mail", "I'm doing the best I can", "I'll send payment right out as soon as I get it"...blah blah blah...They refuse to give me contact information for their corporate office or their Supervisor, I have asked several times and I can not find any information online. My daughter is entitled to her refund. It should have been in a timely manner. My attention to detail is meticulous. We have partial refund and currently waiting (still) for the full amount.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like her full refund plus interest, the $175.00 Non surety deposit., and $1440.00 for the security deposit on new apartment, (there is no non surety deposit at new apartment), and reimbursement for her belongings she lost due to mold damage.

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

On 5/15/2013, Ms. [redacted] spoke with Caitlin Powers (Assistant Manager), stating that her daughter ([redacted] Kaminski) had mold on her bed & in the storage unit on the balcony, which was (no other complaints were made prior). We offered to transfer her, but there was a 1 week waiting period for the new apartment to be ready and she declined. At that point I (Kate Atkinson, Property Manager) stepped in and offered for her to break her lease early, which is not our policy. Nothing was mentioned about compensation, from Ms. [redacted], at anytime. After moving out refund was processed. Upon receiving the move out statement, Ms. [redacted] notified us that the move out date was inaccurate (the keys were dropped over a weekend and not processed until Monday.) At that point Caitlin explained that we would have to issue a second check, she stated that she asked Ms. [redacted] if she wanted us to hold the check & send all of them together, Ms. [redacted] said "Yes". This is where the misunderstanding began. Ms. [redacted] was under the impression that we were canceling the first check & issuing a second for the full amount. Caitlin held the first check, waiting for the second to come in.

In the mean time, Ms [redacted] called inquiring where her check was. Caitlin again, fielded the phone call. She was polite and at no time was she unprofessional. I then spoke with Ms. [redacted] and I apologized for the delay with our accounting department and told her I would personally look the situation. I also explained that I was not involved with this situation, until this point, so she would have to give me a minute to speak with Caitlin & find out what was going on. She then began shouting and ranting, and I reiterated that I had not been involved prior. I told her that if we couldn't have a "civil conversation" I would be forced to hang up the phone. She then said "you can just shut up" at that point I hung up the phone. She immediately called back & I simply said that maybe she should take a few minutes & I would be more than happy to speak with her and have a conversation. She then apologized & we continued our conversation. (there were no accusations of lying as stated) The result of that conversation was that we would send the existing check for $238.00 and when we received the check for $40, we would contact her.

At that point Caitlin, emailed I.T. to correct the refund amount. Upon receiving the check on 7/1/13, we immediately sent it out. Ms. [redacted] called to explain that the refund was not for the correct amount. Rather than the refund being for $20/day a total of $40, the check was issued for $20. This was explained to Ms. [redacted], per [redacted] powers, "I apologized to her, and explained that when I re-read my help ticket update, I realize that they may have been confused as to what I was requesting. I told her I would resubmit the request, and get the additional $20 she was owed. Throughout the entire process, I was patient with her, I explained that I understood her frustration, and that I had been processing things as quickly as I could. Also, that the accounting department handles the cutting of the checks, and that they were typically processed on Thursdays. I spoke with her countless times, and reassured her that I didn't want her to be upset with us, as we were doing everything in our control, and that by no means were we putting her off.

We also called her every time the checks came in to the office, so that she knew to look out for them."

At his time we will not refund the $175 "Sure Deposit Bond" nor will we be reimbursing her for security deposit for another apartment. With regard to her belongings, we require all residents to carry renters insurance, which would cover damages.

Consumer Response /* (3000, 7, 2013/08/17) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Eleven weeks. It took almost three months to receive full payment from Tarragon Management Corp. The Assistant and Property Manager had both stated that reimbursement refund would probably be two weeks. Two weeks, not eleven. We had to secure housing for our daughter at our expense, move her out at our expense, and pay deposits we did not have the money for as it had not been refunded. There was always an excuse, always a delay, always a reason why it wasn't their fault. The Staff in the office outright lie. (Like the Renters Referral Program, stated by [redacted] on 8/10/12 to be $300.00 for [redacted] Kaminski referring my daughter.) When he went to claim this and reduced his December 2012 rent by $300.00, he was told Kate and Caitlyn in the Management Office that policy had changed it to $250.00 in October 2012. He referred [redacted] when it was $300.00 and was lied to and then threatened with FEES. Both ladies told his wife she was rude, and that they, Kate and Caitlyn were not going to argue with her. My son was told if he did not pay make up the $50.00 difference he had deducted from his rent that he would be in Default of his rent. I feel this company charges fees for every little detail in their rental agreements. We agreed to these fees and regulations and charges, yet this Company, who has these two women do all their bidding and contracts blatantly lied when they stated that, "No one else has ever had an issue with Mold." Yet when you look at Ratemyapartment.com there are complaints from 2009 on this public website. Kate and Caitlyn routinely rented apartments in a building that is full of mold. LedgeLight Health District took my complaint and I still have my video footage of all the damage it left. This company owes my daughter the $175.00 Sure Deposit as THEY were unable to provide shelter for her that THEY contracted through August 14, 2013. I should not have to be left ' holding the bag', so to speak, because these ladies are professionals and have no problem lying to fill apartments. It's the very least this company could do for ALL of the inconvenience they have caused me. I was calling them two the three times per week for two and 1/2 months. Something should be done for the Consumer in this case.

Business Response /* (4000, 9, 2013/08/30) */

The Assistant and Property Managers both stated that the refund will be issued within 30 days of move out, but they can be turned around in as few as two weeks. The decision to vacate the apartment and not move to another unit was solely Ms. Kaminski's decision. Ms. [redacted] was updated regularly concerning the remaining $40. We consistently explained what the issue was, in detail. Please see above rebuttal.

Regarding, her son's supposed issue. We would certainly discuss it with the resident, which Ms. [redacted] is not, nor is a representative for. Due to our privacy policy, we are not at liberty to discuss resident issues without their consent, which we did for Anna Kaminski. Furthermore, we would not respond to second hand information. In addition to the many false and inaccurate statements and accusations made in the compliant, Caitlin Powers was not an employee at this property in October of 2012 as stated by Ms. [redacted].

Back to the complaint at hand. With regard to Ms. [redacted]'s accusation of a false statement made, "No one else has ever had an issue with Mold". No such statement was ever made. As I stated in the previous rebuttal, "no other complaints were made prior". This was in reference to the apartment at 239 Nautilus Dr. Apt. 319, New London, CT XXXXX. No other apartment was referenced in any conversation between Ms. Kaminski, Ms. [redacted], and myself. Again, we have not had any communication from Ledge Light Health Department. If and when we do, we will certainly address all issues with them. Lastly, there have been no reviews whatsoever, of The Villages at Shore landing on "Ratemyapartments.com".

With regard to $175 requested refund. The $175 was used by Ms. Kaminski to purchase a non-refundable bond from a third party, Sure Deposit. It was clearly explained that this was non-refundable, and Ms. Kaminski (the resident) signed an enrollment form, to Sure Deposit, which states that.

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Description: Apartment Finding & Rental Service

Address: 5 Nob Hill Rd, New London, Connecticut, United States, 06320-3213

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