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The Villa's of Bristol Heights

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The Villa's of Bristol Heights Reviews (1)

I am writing in response to a complaint made by our resident: [redacted], complaint ID #[redacted].  The statement made by Ms. [redacted] is cut off on page 2 of the letter but I believe she is complaining about the fact she would like to terminate her lease and move out by 11/30/2014.  ...

  The lease contract between The Villas of Bristol Height and [redacted] expires 12/19/2014.  [redacted] was delivered a written notice from The Villas of Bristol Heights requesting possession of the apartment, #1201, by midnight of that date: December 19, 2014.  She then delivered a written notice to our leasing office stating her move out date would be November 30, 2014.  My assistant manager, [redacted], attempted to contact Ms. [redacted] in writing through email asking if she truly meant to state her move out date as November 30, 2014 or if she would be completing her lease contract through the expiration date which she is legally responsible for.  We never received a response to this email.   Ms. [redacted] called my office and my regional director on October 31, 2014 complaining that she wanted to move out on November 30 without penalty, even though her lease contract is binding between both parties through December 19, 2014.  I told Ms. [redacted] that I would need to get regional approval but was okay with me if she would like to move out early.  I called [redacted] back the afternoon of Monday, November 3, 2014 to let her know that she may move out of The Villas of Bristol Heights on November 30, 2014 without penalty so we may obtain possession of the unit.    I believe this issue has been resolved.  To my knowledge there has not been any other incident since then and we expect to receive possession back of unit #1201 by midnight of November 30, 2014.   Please let me know if you have any questions regarding my statement and if there is any other information you need from me or my company.   Thank you, [redacted]

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