To Whom it May Concern,My husband and I drove to the physical location of the Vinyl Fence Co on Monday, 11/ The sign was no longer on the building We went in anyway, and I asked to speak to the owner or the person in charge [redacted] was there, apparently winding things down, and told us there was no one available I explained who we were and that we had been waiting since July for our job to be completed I told [redacted] that they needed to install my gate or refund my money She said that the company is basically going out of business, and there was no guarantee on getting a refund She checked and discovered that my gate was on the premises She said that she could send an installer the next day She also said that they were no longer licensed or insured This did not make us feel very comfortable, but basically the Vinyl Fence Co is holding our gate for ransom We went ahead and agreed on the installation I had the installer sign a waiver to cover us in case of any accident or injury The installer gave us an invoice, which had the owner's name and cell phone number on it - [redacted] [redacted] The installer also told me that the Vinyl Fence Co is paying him - he is an employee I don't understand how this is possible if the company is going out of business This company is not honest and completely incapable of communicating with its customers I did not know that [redacted] is related to the owner, possibly the spouse She has acted as if she is just an employee this entire time I am glad we were persistent and our gate is installed I think you will have a lot more complaints about this company.Please go ahead and close our complaint You will not hear from the Vinyl Fence Co They do not answer their phones or respond to emails I noticed other letters of complaint on the desk when I was there on Monday Do what you can to warn consumers away from this company and the deceitful owners, [redacted] & [redacted] .Thanks for your assistance[redacted] -***
To Whom it May Concern,My husband and I drove to the physical location of the Vinyl Fence Co on Monday, 11/ The sign was no longer on the building We went in anyway, and I asked to speak to the owner or the person in charge [redacted] was there, apparently winding things down, and told us there was no one available I explained who we were and that we had been waiting since July for our job to be completed I told [redacted] that they needed to install my gate or refund my money She said that the company is basically going out of business, and there was no guarantee on getting a refund She checked and discovered that my gate was on the premises She said that she could send an installer the next day She also said that they were no longer licensed or insured This did not make us feel very comfortable, but basically the Vinyl Fence Co is holding our gate for ransom We went ahead and agreed on the installation I had the installer sign a waiver to cover us in case of any accident or injury The installer gave us an invoice, which had the owner's name and cell phone number on it - [redacted] [redacted] The installer also told me that the Vinyl Fence Co is paying him - he is an employee I don't understand how this is possible if the company is going out of business This company is not honest and completely incapable of communicating with its customers I did not know that [redacted] is related to the owner, possibly the spouse She has acted as if she is just an employee this entire time I am glad we were persistent and our gate is installed I think you will have a lot more complaints about this company.Please go ahead and close our complaint You will not hear from the Vinyl Fence Co They do not answer their phones or respond to emails I noticed other letters of complaint on the desk when I was there on Monday Do what you can to warn consumers away from this company and the deceitful owners, [redacted] & [redacted] .Thanks for your assistance[redacted] -***