The Violet Thorn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

This particular issue arose from very strict rules and policies that govern Travel Insurance plans that we offer; in particular due to Trip Purchase and Policy Purchase Dates relationship.  While during the initial discussion with the client, we had one set of plans providing coverage required;...

that set of options changed on the purchase date.   We have requested all the details of the claim to get the complete understanding of the situation and worked with the Insurance Provider to clarify appropriate rules and steps to be taken.  At this time, we have completed our research and reached out to the client with full explanation and the resolution.  The resolution was fully agreed to by the client and she is now completely satisfied with it and with the service provided.Clients satisfaction is of utmost importance to us and we are very happy to come up with the solution that meets client's needs in this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]