The VIR Group, LLC

As owners, they owe us over $8,in payments April 2017, we entered an agreement with The VIR Group to manage the rental of our home in The Villages We had to invest additional monies into setting up the house, including the purchase of Golf Cart Because of the stacosts, we received no payments for several months, which is understandable Then in August and September, due to the hurricane, no statement or payments were issued After several emails in October, I was finally able to get a statement and two payments in November (one for $3,and $1,192.87) I did get an Annual statement in January and an eventual in March In January, the first golf cart blew up I had to purchase a new one for $4,to keep The VIR Group's clientele happy I asked The VIR Group for a payment of the balance they owed me at the time ($2,374.59) to help offset the cost I received nothing I did not get a January or February statement until end of March I did not get

VIR Rentals has not forwarded moneys due owner from last statement I had contract with VIR Rentals to manage our rental in thge Villages Florida Began contract with them on May 11, This contract expired on May 11, We received the last statement(April) in mid-April Since then, I have been requesting the final payment as shown on the statement In the past, the money was distributed a week after receiving the statements I have repeatedly contacted by phone, email or text to Alistair B [redacted] and also left messages with his secretary requesting information as to when these funds will be sent Most of these contact attempts were ignored I spoke with Alistair twice and he indicated the funds would be sent 'next week' This was over a month ago The amount due owner shown on statement is $ The management agreement and the last statement are attached

I am an owner of a property this company managed They refused to send final statement of rental as well as money owed to me from working capital The VIR GROUP has rented my property for the last two years At first, everything went smoothly This last year, from January through May 2017, they kept more profit and paid out less to owners I have been calling the VIR Group daily for the past month to get my May statement as well as have my working capital returned to me They have now blocked me from their email and refused to comply with their contract in paying me rental money and refunding my $working capital Also, the last cleaning of the home was very poor with dirty sm left on shower floor and the kitchen counters were not wiped off nor was the kitchen floor cleaned

We contracted with The VIRGroup to rent a vacation home, and they used bait and switch to give us a terrible homeThey will not refund our money, We stayed in the villages in April of last year and upon our return to Ohio, in May, we found a rental for with a private pool, (a must have for my wife) We used a national website named VRBO, [redacted] We booked the house for April, with a private pool, and golf cart included The property management company was The VIR GroupA couple of days later VIRGroup offered us a discount if we paid in fullWe paid them $2949,and they sent us an app that we could view our rental on our phone and do other sorts of things related to our stay Fast forward to January Around or about on the 28Th, I used our app named "Hospitality" to view our rental HOWEVER, the rental address now read [redacted] and the pictures showed a different house than the one that we rented in May, I could not understa

Failure to pay Rentals fees to the my fathers estate My father passed in November of He had purchased a Condo in Florida in the VillagesHe hired VIR PROPERTY MANAGEMENT to take care of the rental he hadThey have failed to pay his estate the dollars dollars they owe him for the rentals from November to March of 2017, Jeff Barret P [redacted] advised my brother [redacted] who is the trustee of my fathers estate that this would be paid by June 15th and to this date we have not received a centMy father who had great charter trusted these folks to take care of his investmentI can't believe what they have done

VIR Group is our property manager and they have not paid us our share of rentals since Novor issued us statements per contract VIR Group was hired as our property manager in June They rented our house at [redacted] The Villages, FLPer our contract, they are paid 20% in management feesWe gave them days notice by certified letter on December 20, 2017, that we were terminating our agreementAlistair B [redacted] -P [redacted] confirmed by email that the agreement was terminated March 31, According to the contract, we are to receive monthly statements and be paid our share of the rentals each month for the proceeding monthWe received the Novstatement and payment of $for Octrentals on 11/21/See attached statementWe did not receive the $owed for NovrentalsWe received no further monthly statements even after numerous requests and promisesWe did receive a year end statement (attached) that shows we are owed $for De

Vir group breached our contract! The Vir group has not paid us rent owed for January February and March of After admitting to the breach they finally agreed to terminate the contract on March 30, When I arrived in Florida and contacted Vir, stating to have a representative meet at the property to exchange possessions and my property back, I was contacted by Mike P [redacted] stating that since Alastair is on [redacted] and [redacted] that his brains a little foggy, and they have my place rented until May and that they were not willing to turn over my villa to me, which was unacceptable!! After repeatedly calling them and sending numerous emails they finally had your lawyer contact me saying that I was threatening and that they refused to meet me at my villa and take their equipment that is hardwired into my walls and a keypad affixed to my front door and it was my responsibility to remove itAnd they would not return my house keys my garage door opener's or my golf cart key

This is not a reputable company and I would never do business with them again After time consuming searching for the 'right' home to rent to experience The Villages for the first time I found what seemed like the perfect home Even though the home was rented through VRBO the property owner was The VIR Group I was sent confirmation that my home was available and my credit card was charged the initial down payment I questioned one thing, the lifestyle pass, which I thought was included in the rental by the description of what was offered I was wrong it was not, which was fine I've been wrong before But because I questioned it they canceled my reservation without notice and said I was black listed from VIR I have never experienced such disturbing customer service in my lifeWhat an extreme response with absolutely not attempt to work with the customer My emails all cam from Alistair B [redacted] -P [redacted] CEO, which was even more disturbing that a CEO would respond in such a way Not only that, he then contacted my employer and tried to get me in trouble I can't even comprehend what he was thinking, did he really think that he was going to threaten my career?? Consumers beware something isn't right with this business

VIR refuses to offer promised refund I entered into an agreement with this company to rent a house in [redacted] in Florida for the time period Dec 28, to Jan 31, In mid-December, they emailed me and indicated that they had to move my rental to a different location I indicated in an email that I was unhappy with the change of rental They emailed back and indicated that due to clause #in our contract, they had a right to move our rental location I would lose our entire payment if we cancelled I informed them that I wasn't about to lose our entire payment Meanwhile, they emailed me and indicated that if I wasn't happy, then they would offer a full refund The rental payment was in the neighborhood of $6, I have the entire email stream in writing They indicated that the refund would arrive soon This was mid-December I received nothing from VIR to this day I emailed the contact on Jan 3, and this was never returned I called the adminis

VIR Group owes us over $8,in rental income for the rental season We purchased a home in The Villages, Florida ( [redacted] ) in September of and we chose VIR Rentals as a property manager for our house Their job was to obtain renters for our home while we were not occupying it, collect the rental fees and then send us our portion of the money obtained - minus management fees This arrangement worked well until the Fall of At that time, VIR started to pay us later and later in the month As of this date in 2018, we have not received any of the rent owed to us for this year, (approximately $8,000+) We had occupancy in January, February, March and April of We called, texted and emailed the company and owners multiple times in 2018, asking for the money that was due to us Multiple times, we were told they were "processing" the payment to our account Most times they would not return our calls and we have never received payment VIR/A

VIR Group is our property manager and they have not paid us our share of rentals since Novor issued us statements per contract
VIR Group was hired as our property manager in June They rented our house at*** *** The Villages, FLPer our contract, they are paid 20% in management feesWe gave them days notice by certified letter on December 20, 2017, that we were terminating our agreementAlistair B***-P*** confirmed by email that the agreement was terminated March 31,
According to the contract, we are to receive monthly statements and be paid our share of the rentals each month for the proceeding monthWe received the Novstatement and payment of $for Octrentals on 11/21/See attached statementWe did not receive the $owed for NovrentalsWe received no further monthly statements even after numerous requests and promisesWe did receive a year end statement (attached) that shows we are owed $for De

Failure to pay Rentals fees to the my fathers estate
My father passed in November of He had purchased a Condo in Florida in the VillagesHe hired VIR PROPERTY MANAGEMENT to take care of the rental he hadThey have failed to pay his estate the dollars dollars they owe him for the rentals from November to March of 2017, Jeff Barret P*** advised my brother *** who is the trustee of my fathers estate that this would be paid by June 15th and to this date we have not received a centMy father who had great charter trusted these folks to take care of his investmentI can't believe what they have done

This is a property management company, we rented a home through them for one year and was never late on any rent payments, we moved out The beginning of April 2016, was informed that we were going to receive our deposit back, it has been three months and we still have not Recieved anything and I have contacted the office numerous times

The VIR Group did not notify me the property I rented was unavailable Nor offer to move me to other accommodations as stated in my contract
Complaint
On Jan 20, 2017, I signed a contract with The VIR Group to rent a home at *** for Jan 2018, for $5, I have since learned the home owners in Jun 2017, notified The VIR Group of their intent to terminate their contract with VIR, due to late payments and/or no payments of rental fees to the homeowner by VIR On Jul 31, 2017, the homeowners changed the locks on the home after the renters left and notified VIR and VIR's attorney of their action I was not notified then nor have I ever been notified that the home I had contracted to rent was no longer available
On Oct 19, 2017, I called The VIR Group telling Ciera M*** I wanted to cancel my Jan 2018, contract Before calling her, I checked their website that clearly stated a day notice of cancellation prior to cherequired

VIR cancelled a rental agreement for a Villages property with me and there is a problem getting my deposit refunded to me
On February 6, we called VIR rentals and told them we wanted to rent the property at *** The Villages.I gave VIR my credit card and a deposit of $1,was charged to my Visa credit cardContracts were e-mailed and sent backOn February 13, 2017, Alistair Barrett-Powell, Chief Executive, VIR Rentals sent an e-mail stating that they were cancelling their agreement with the owner of* and we could be moved to another property they managed or "your deposit paid to date refunded to you"I called on February 14, and requested that VIR credit my charge card and they agreed to do thatOn February 17, I called VIR to inquire why I had not received a credit to my charge card and they stated that the credit was processed on February 15, There was no credit issued to my charge card as of February 22, at which p

VIR Group owes us over $8,in rental income for the rental season
We purchased a home in The Villages, Florida (***) in September of and we chose VIR Rentals as a property manager for our house Their job was to obtain renters for our home while we were not occupying it, collect the rental fees and then send us our portion of the money obtained - minus management fees
This arrangement worked well until the Fall of At that time, VIR started to pay us later and later in the month As of this date in 2018, we have not received any of the rent owed to us for this year, (approximately $8,000+) We had occupancy in January, February, March and April of
We called, texted and emailed the company and owners multiple times in 2018, asking for the money that was due to us Multiple times, we were told they were "processing" the payment to our account Most times they would not return our calls and we have never received payment
VIR/A

We used VIR vacation rentals to handle renting out our villa, as we live hours awayAfter they had made several billing errors, we ended our relationship after giving them the required day written noticeThe money they owed us for February was supposed to be sent, per our contract, by March It was not postmarked until March Because of that delay we contacted them by e-mail and asked that our money from the March rental be held at their office so we could pick it up in personThe check was supposed to be approximately $It was for only $The final statement had all charges that were made occurring on 03/31/16, the last day of our contract with themTheir statement showed that the last renter had left on 03/29/We were charged for "Guest of owner management fees when we had no guests at all, everWe were charged over $for fixing our garage door which would open and close by itselfThe door still had the same problem when we arrived on April We

VIR cancelled my rental property due to an illness of a property ownerI have waited one month and have not received the $refund
I have had stays with VIR with zero problemsThe homes were clean and well maintainedI had a paid reservation for April -that was cancelled due to a family illness of the property ownerUnderstandableI was informed by VIR owner Mr Alistair on March 3rd that my $refund was processed to my card on that dayAfter one week, I became concerned that the refund was not showing upI have made multiple contacts to VIR through phone calls, text, and email requesting either a refund or documentation of their refund and cannot get anyone to give me a responseI have been professional and kind in every contactI am anxious to see a if VIR can actually respond and correct this problem

iwas defrauded my rental property fee of dolllars when I rented a property at *** *** I had a signed rental agreemen
On Tuesday October 23rd we went to the *** house to gain entry to the residence we had rented until November 15th We noticed different rental agency sign in the window and a new lock box near the garage door We were unable to obtain entry and went to the my in-laws house for the night At the house I began making phone calls, texting and instant messaging the VIR Rental agency
7:30am On Wednesday October 24th my wife *** and my sister-in-law, *** went over to the*** house we rented to take a picture of the real estate sign in the window We wanted to contact the company and get into the house
As*** approached the house she noticed lights on in the house and knocked on the door After a second knock a man came to the door and opened the door, a woman joined him
*** introduced myself an

The VIR Group managed my property I rented out last seasonThey still owe me collected rent money from March and money in the working capital fundIn addition, they never returned my gate passesThey have been contacted via phone, email and text dozen of times with no resultsThey owe me more than $