The Virtues Golf Club

I do not feel we were well taken care of. Here we are STILL dealing with this issue. I’m glad Mr. C [redacted] included this email, which was what he made up for us, because we never received a broke down bill for services, only the final receipt as attached to this original complaint. I had asked Shellie for an itemized bill multiple times, both before the wedding as well as the week of the wedding and never did actually receive one. We tried to work with Mr. C [redacted] before filing the dispute with our credit card company and filing this complaint, but as you can see the bill is incorrect. We only utilized 75 of the upgraded linens and the 3 vendor meals. 112.50 napkins + 107.85 vendor meals = $220.35. Although these are legitimate changes we made to our wedding, Mr. C***’s employee Shellie told us the $7089.24 is our final total, and is what we would be charged. PERIOD. As I said, although these changes in services were correct, it is not right to tell a customer after services are provided that we now owe them more money because of THEIR missed mistakes. We were told the $7089.24 was the final amount and find it unacceptable for a business to say we owe them more after the fact, due to missed mistakes.

Dear Sir / Madam,My name is Hung C. C[redacted], General Manager of the Virtues Golf Club.  Thank you for contacting me about the [redacted] and [redacted] wedding.  I initially was contacted on October 19th about how their wedding charge had not appeared on their credit card statement.  After...

finding out with Shellie, our wedding sales, I called them back and let them know that credit card was charged on the 19th and they should see it soon.  October 23, [redacted] contacted me because she felt that we have charged them extra.  She had stated that Shellie gave her a handwritten note for her total bill at the night of her wedding.   As a business, we do issue a final bill after the wedding.   As the General Manager, my daily duty does not consist of billing for the banquet; it did take me one day to sort out her bill.  Please see attachment for our email communications.  After my last email, they called me and told me they do not want to figure out the billing and they only admit to the amount of the handwritten note.I would love to resolve this issue with the couple, but they refused to see anything other than the handwritten note. Currently, [redacted] and [redacted] have started a dispute with their credit card company.  I am working with the credit card company in this case as well.If you have any more question, please feel free to contact me at 740.763.1100 ext [redacted] or hc[redacted]@thevirtuesgolfclub.comSincerely,

I do not feel we were well taken care of. Here we are STILL
dealing with this issue. I’m glad Mr. C[redacted] included this email, which was what
he made up for us, because we never received a broke down bill for services,
only the final receipt as attached to this original complaint. I had asked
Shellie for an itemized bill multiple times, both before the wedding as well as
the week of the wedding and never did actually receive one. We tried to work
with Mr. C[redacted] before filing the dispute with our credit card company and filing
this complaint, but as you can see the bill is incorrect. We only utilized 75
of the upgraded linens and the 3 vendor meals. 112.50 napkins + 107.85 vendor
meals = $220.35. Although these are legitimate changes we made to our wedding,
Mr. C[redacted]’s employee Shellie told us the $7089.24 is our final total, and is
what we would be charged. PERIOD. As I said, although these changes in services
were correct, it is not right to tell a customer after services are provided
that we now owe them more money because of THEIR missed mistakes. We were told
the $7089.24 was the final amount and find it unacceptable for a business to
say we owe them more after the fact, due to missed mistakes.