The Voice Shop Music Academy

Initial Business Response /* (1000, 10, 2015/12/08) */
*** ***, this is the name she registered with us, not ***, came to us and attended an introductory lesson, paid $and it was delivered to her on Oct 6,
The following is a list of her scheduled lessons from the Oct date
forward
Tue 10/6/4:pm - 5:pm Voice Lessons / Cancel
Week of 10/11/to 10/17/No scheduled sessions
Week of 10/18/to 10/24/
Tue 10/20/4:pm - 4:pm Voice Lessons / Voice
Week of 10/25/to 10/31/Booked online Cancel
Tue 10/27/4:pm - 4:pm Voice Lessons / Voice
Our school is run on signed contracts between student and studioWe operate on an automatic credit card or debit card systemOn Oct 27, *** ***/*** asked to be withdrawn from our lesson scheduleWe explained to her that she had signed a contract that stated all withdrawals had to be in by the 15th of their last monthBecause she had decided to quit in late October, (the 27th, after having only started earlier that month) her last month would technically be November, not OctoberI am forwarding a pdf of the contract she signed
After she got very angry with us, I sent her an email, also enclosed, I told her that we withdrew her from our system, cancelled her lessons forward and cancelled her from our autopay systemI also asked her to find another school if she decided that she wanted to continue with lessons and not to contact us again
Miss ***/*** read through and signed and initialed all of the paperworkWe walk each of our clients through the process, point by point and if they are in agreement, they signIf they are not, then we do not service them
If you have any further questions, please don not hesitate to call
Thank you,
*** ***
Director, Please see your email for attachments
Initial Consumer Rebuttal /* (2000, 14, 2015/12/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)