The Voltech Group/Clay Young Construction, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This part of the response from the business is the core of my dispute: "So sorry the patients did not understand, or understand how to ask for different medical procedures/cost, such as injections in their case Patient was given every opportunity via statements and several conversations via the telephone as we tried numerous times to explain, he just did not comprehend..."The business is again falsely claiming that the cost issue is related to injections It is not The itemized claims provided by their office shows that the injections, listed as code [redacted] on the [redacted] Explanation of Payment, did not result in a balance bill [redacted] confirmed this Only the two $office visits ( [redacted] ), the two $"administrative fees" ( [redacted] ), and the urinalysis ( [redacted] ***) resulted in balance bills.My wife and I were told that our office visits, which were made to establish care and renew a birth control prescription, would be $each ($total) We specifically asked what our cost of care would be after explaining what our visit was for--and we were told only $ We are unable to avoid a business telling us the incorrect information that we based our choices on--it is up to the business, not the consumer, to ensure the understanding of billing (especially when consumers ask about specific costs!).I comprehend perfectly well that the business stated one price ($75) and charged another ($173) for our office visits This matter is not settled, payment of $was made to avoid the business sending a liability to collections, which would take months to correct and wrongfully damage me and my wife's credit at the same time I specifically wrote that the account was in dispute on the face of the checks used for payment (and listed my [redacted] dispute reference number) The business needs to be honest with its customers and establish standards that ensure that consumers know the price of doing business with them Otherwise, they are free to charge a higher price than promised and send bills a year after service (imagine getting away with that with your own business?).In addition to establishing these standards in order to ensure fairness to future consumers, Greenville Medical Associates should also refund payments made in excess of the cost stated at time of service ($total) and ensure that me and my wife's accounts are closed as paid in full Regards, [redacted]

Cash paying fees are less than insurance billedOffice visit as previously explained is $If the patients told us they wanted a flu shot we would have told them the price We did make adjustment to patients accounts So sorry the patients did not understand, or understand how to ask for different medical procedures/cost, such as injections in their casePatient was given every opportunity via statements and several conversations via the telephone as we tried numerous times to explain, he just did not comprehend, again we are sorryAs stated previously, the patient did come into the office and pay his balance for the injectionsIt is all settledThank you

This patient was aware the office visit itself(to see physician) is $ 75.00, any additional medical attention, is additional such as the flu injections he and his wife requestedThis patient has *** State and it is our policy with State to collect up front, they have large deductiblesThe patient
never told us not to file this to his insurance for what ever reasonThe flu shot for he and his wife was the only balance, which after all the fuss and back and forth on the phone with patient, trying to make it simple for him to understandHe did come into the office 12/27/and paid his and his wife's bal of $eafor the flu injection they did receive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
 This part of the response from the business is the core of my dispute: "So sorry the patients did not understand, or understand how to ask for different medical procedures/cost, such as injections in their case.  Patient was given every opportunity via statements and several conversations via the telephone as we tried numerous times to explain, he just did not comprehend..."The business is again falsely claiming that the cost issue is related to injections.  It is not.  The itemized claims provided by their office shows that the injections, listed as code [redacted] on the [redacted] Explanation of Payment, did not result in a balance bill.  [redacted] confirmed this.  Only the two $173 office visits ([redacted]), the two $30 "administrative fees" ([redacted]), and the urinalysis ([redacted]) resulted in balance bills.My wife and I were told that our office visits, which were made to establish care and renew a birth control prescription, would be $75 each ($150 total).  We specifically asked what our cost of care would be after explaining what our visit was for--and we were told only $75.  We are unable to avoid a business telling us the incorrect information that we based our choices on--it is up to the business, not the consumer, to ensure the understanding of billing (especially when consumers ask about specific costs!).I comprehend perfectly well that the business stated one price ($75) and charged another ($173) for our office visits.  This matter is not settled, payment of $79.40 was made to avoid the business sending a false liability to collections, which would take months to correct and wrongfully damage me and my wife's credit at the same time.  I specifically wrote that the account was in dispute on the face of the checks used for payment (and listed my [redacted] dispute reference number).  The business needs to be honest with its customers and establish standards that ensure that consumers know the price of doing business with them.  Otherwise, they are free to charge a higher price than promised and send bills a year after service (imagine getting away with that with your own business?).In addition to establishing these standards in order to ensure fairness to future consumers, Greenville Medical Associates should also refund payments made in excess of the cost stated at time of service ($79.40 total) and ensure that me and my wife's accounts are closed as paid in full. 
Regards,
[redacted]