The Walters Management Co

Dear Mr [redacted] , I am writing in response to your letter of August 17, regarding the complaint received from Mr [redacted] concerning a tire deflation device and speed bump installed in the community in which he lives, Summit at Eastlake HOAWalters Management is the managing agent for the Association and we work at the direction of the Board of DirectorsOur office spoke to Mr [redacted] about the issue and as customary, Ms [redacted] requested that the request for reimbursement be submitted in writing so we may submit it to the Board of Directors for Summit at Eastlake for their review/approvalMr [redacted] sent in the written request on July 22, and the next Board of Directors meeting is scheduled for August 29, at which time the request will be reviewed by the Board of Directors and a decision made on the matterMr [redacted] will be informed of the Board's decision on the matter the week after the Board meetingSincerely, [redacted] President [redacted] Co: [redacted] , Walters Management Chesapeake Drive Suite San Diego, CA T; [858] 495-F: [858] 495-WalterSmanagement.Com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Today is the 9th of September and my case is still unsolvedWalters Management has not offered a resolutionTheir response indicated they would have their board of directors meeting on August 29th and respond the following weekA resolution to my case would involve payment for the replacement of my punctured tire and removal of the tire deflation device used in my communityIt is obvious the tire deflation device is uselessThe only affect it has is creating traffic onto the main road as residents and visitors who do not have a remote must wait in line for the gate to be opened.
Regards,
*** ***

Dear [redacted]

dir="ltr">I am writing in response to your letter of August 28, 2016 regarding the Complaint received from [redacted] regarding customer service issues. Walters Management is the managing agent for the Association in which [redacted] lives, [redacted].
 
In researching the situation, our records indicate that [redacted] contacted our office on August 23, 2016 and the wrong phone number was left for a return phone call, as an attempt was made to contact him at the number provided. Our manager on the community then received an email from [redacted] on August 28, 2016 while she was on vacation, and she responded upon her return to the office on August 31, 2016.
Our manager was provided a different phone number and she called back and spoke to [redacted]'s wife regarding the RV in violation and the lawn maintenance issue on a nearby home and advised that both issues were already being addressed and in the violation process. [redacted] seemed pleased that these items were already being addressed. [redacted] also emailed the manager, [redacted] and she responded on September 1, 2016 outlining the conversation with his wife and the status of the homes in violation.
The process of the violations and inspections will continue as per the Associations guidelines,
Sincerely,
[redacted] President

Dear Mr. [redacted],
margin-bottom: 5pt;">I am writing in response to your letter of August 17, 2016 regarding the complaint received from Mr. [redacted] concerning a tire deflation device and speed bump installed in the
community in which he lives, Summit at Eastlake HOA. Walters Management is the managing agent for the Association and we work at the direction of the Board of Directors.
Our office spoke to Mr. [redacted] about the issue and as customary, Ms. [redacted] requested that the request for reimbursement be submitted in writing so we may submit it to the Board of Directors for Summit at Eastlake for their review/approval. Mr. [redacted] sent in the written request on July 22, 2016 and the next Board of Directors meeting is scheduled for August 29, 2016 at which time the request will be reviewed by the Board of Directors and a decision made on the matter. Mr. [redacted] will be informed of the Board's decision on the matter the week
after the Board meeting.
Sincerely, 
[redacted] President
[redacted]
Co: [redacted], Walters Management
9665 Chesapeake Drive Suite 300 San Diego, CA 92123 T; [858] 495-0900 F: [858] 495-0909 WalterSmanagement.Com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]Revdex.com4747 Viewridge Ave #200[redacted] CA [redacted]-1688RE: ID#[redacted]Dear [redacted],August 12, 2015In response to the complaint made against Walters Management by [redacted] whoformerly resided at [redacted] Ave [redacted] CA [redacted], we...

deny any wrongdoing. We are a property management company managing homeowner's associations,such as Stonecrest Village Master Association, where Ms. [redacted] formerly lived. We tookover the management of Stonecrest Village Master Association on December 1, 2014.When we took over the management of Stonecrest Village Master Association, the priormanagement company's records indicated Ms. [redacted] had an outstanding balance of$95.00, the result of a bounced check #[redacted] on December 8, 2009. This returnedcheck was never replaced. When she sold the unit the returned check was never paid offby the escrow company, and the $95.00 balance remained on the association's books.When Walters Management assumed management of Stonecrest Village MasterAssociation, we recommended the Board of Directors write off all prior owner balancesand turn the accounts over to a collection agency to recover the delinquent balances.Stonecrest Village Master Association's Board of Directors choose to use AlternativeRecovery Management or ARM. Ms. [redacted] was mistakenly given the name asAssessment Recovery Management.The only records we have to substantiate this debt come from the prior managementcompany's records, which we acted upon in good faith in trying to recover delinquentassessments for the association. If Ms. [redacted] can provide proof of a cleared check or areplacement check, we will return her funds. We have also contacted the priormanagement company and asked them to review their records.If you require any additional information, or have any questions, please feel free tocontact me directly at 858-[redacted] or c[redacted]@waltersmanagement.com.Sincerely,[redacted]Vice President of Client AccountingWalters Management CompanyAgent for Stonecrest Village Master Association9665 Chesapeake Drive Suite 300 [redacted], CA 92 123 T: [858] [redacted] F: [858] [redacted] waltersmanagement

Dear Mr. [redacted],I am writing in response to your letter of September 17, 2016 regarding the complaint received from Mr. [redacted] concerning a tire deflation device and speed bump installed in the community in which he lives, Summit at Eastlake HOA. Walters Management is the managing agent for the Association and we work at the direction of the Board of Directors.Mr. [redacted]'s request for reimbursement was submitted to the Board of Directors at their August 29, 2016 meeting and after review, the Board denied the request for reimbursement. Mr. [redacted] was informed in writing of the Board's decision in correspondence dated August 30, 2016 and September 16, 2016. Mr. [redacted] was also informed that this decision is a Board of Directors decision, not a Walters Management decision. His complaint should not be with Walters Management, and he is welcome to appeal the decision made by the Board ofDirectors.

Review: Fraudulent transaction regarding delinquent homeowner's fees. I received a letter from a collection agency dated June 6, 2015. The letter stated that I was in arrears in the amount of $100.57 for HOA dues on [redacted] West Canyon Avenue, [redacted], CA [redacted] in the Bridgeport neighborhood of Stonecrest Village. I sold this property in 2012 and I have the final HUD closing documents that clearly state all homeowners fees were paid in full according to the terms of the sale, which was a traditional real estate transaction. Furthermore, it should be noted that the letter from collections came entirely without any previous phone call, email, invoice or other documentation from the creditor.

Action taken: I attempted to contact the creditor, Walters Management Vice President of Client Accounting [redacted], who stated through a third party "We have written this account off...[I] need to contact the collections agency about paying off [my] balance". I called the collection agency who informed me there was nothing I could do but pay the fees plus a fine. In order to retain my good credit score I reluctantly paid the collections agency in the amount of $95.00 plus a late fee of $6.86 for a total of $101.86.Desired Settlement: An apology and a refund in the amount of $101.86 from Walters Management.

Note: This complaint supersedes my previous complaint (submitted to the Revdex.com on 19 July), in which I inadvertently called the creditor "Waters Management."

Business

Response:

[redacted]Revdex.com4747 Viewridge Ave #200[redacted] CA [redacted]-1688RE: ID#[redacted]Dear [redacted],August 12, 2015In response to the complaint made against Walters Management by [redacted] whoformerly resided at [redacted] Ave [redacted] CA [redacted], we deny any wrongdoing. We are a property management company managing homeowner's associations,such as Stonecrest Village Master Association, where Ms. [redacted] formerly lived. We tookover the management of Stonecrest Village Master Association on December 1, 2014.When we took over the management of Stonecrest Village Master Association, the priormanagement company's records indicated Ms. [redacted] had an outstanding balance of$95.00, the result of a bounced check #[redacted] on December 8, 2009. This returnedcheck was never replaced. When she sold the unit the returned check was never paid offby the escrow company, and the $95.00 balance remained on the association's books.When Walters Management assumed management of Stonecrest Village MasterAssociation, we recommended the Board of Directors write off all prior owner balancesand turn the accounts over to a collection agency to recover the delinquent balances.Stonecrest Village Master Association's Board of Directors choose to use AlternativeRecovery Management or ARM. Ms. [redacted] was mistakenly given the name asAssessment Recovery Management.The only records we have to substantiate this debt come from the prior managementcompany's records, which we acted upon in good faith in trying to recover delinquentassessments for the association. If Ms. [redacted] can provide proof of a cleared check or areplacement check, we will return her funds. We have also contacted the priormanagement company and asked them to review their records.If you require any additional information, or have any questions, please feel free tocontact me directly at 858-[redacted] or c[redacted]@waltersmanagement.com.Sincerely,[redacted]Vice President of Client AccountingWalters Management CompanyAgent for Stonecrest Village Master Association9665 Chesapeake Drive Suite 300 [redacted], CA 92 123 T: [858] [redacted] F: [858] [redacted] waltersmanagement