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The Washington-East-Washington Joint Authority

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The Washington-East-Washington Joint Authority Reviews (1)

Review: $25 posting fee assessed. This was for posting. However, I never received a notice or bill in advance. A day before the posting I was contacted by my landlord about balance. I contacted agency about coming over and making payment before it was posted. Informed by employee and her manager I could not, even though it was not posted yet. She reviewed my account and acknowledged not having my correct address listed in her file but refused to allow me to make payment before posting to avoid fee. The next day I got a posting that I owed $25 posting fee plus if it wasn't paid along with the balance, my water would be turned off. I contacted them regarding my rights. Informed them I wished to appeal decision based upon circumstances and my recent medical conditions.I was told that they are not a utility company and to not have to follow PUC guidelines. I was given date and time of next board meeting so I could attend. I attended the meeting. I explained circumstances. I was told by [redacted], acting director, that they will review my request. He later contacted me via phone to tell me to pay the balance and that he will continue looking into circumstances and take it back to the board meeting. Today I received letter stating that unfortunately they were unable to grant my request regarding my posting fee.Desired Settlement: I would like the $25 posting fee to be waived.

Business

Response:

RE; [redacted]

Revdex.com Case No. [redacted]

Dear Mr. [redacted]:

This letter is in response to the above captioned complaint. The Complainant is a tenant at the property located at [redacted] and continues to be a customer of the Authority to this date. We have reviewed the customer complaint regarding the posting fee which was applied to his account.

The Complainant maintains that the Authority had the wrong mailing address and as a result he did not receive the bills which resulted in the posting fee. We have reviewed the account and found that while the account did list the unit number incorrectly we had never received returned mail and he had in fact received prior bills and correspondence at the address that we were provided. At the time that Mr. [redacted] contacted us about paying the bill and avoiding posting fee, the posting had already been prepared and sent out for distribution. As a result we were unable to grant his request.

Based on these circumstances the Board of The Washington-East Washington Joint Authority has denied his request to reverse the posting fee.

I hope this resolves this issue to your satisfaction.

Very truly yours,

Acting Director

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Description: UTILITY CONTRACTORS

Address: 60 E Beau St PO Box 510, Washington, Pennsylvania, United States, 15301-4712

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