The Watch Repair Company

I took a very expensive watch in to get it opened so I could get it photographed and identified for insurance and estate purposesIt was running with a new battery put in by a local jeweler (stem out so it wouldn't run out the battery)He opened it, but not where I could see him doing itWhen I got home, the watch was open but there was no battery in itHe probably took it so he could sell me a new one, sell that one, or put it in a new project he was working onHe stole a battery from a dead man's watchDeath and the will/probate process is stressful enough, but to have someone you should trust, steal from you--very dishonest and disrespectful and makes you think twice to take anything personal in to anybody, just do it yourself!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

The watch was rebuilt by The Watch Co July 19th, 2013 and I was given a one year warranty. The two tone datejust rolex is a water proof watch. If the repairs were done correctly the watch would NEVER leak. This is a $2500 watch. The Watch Co does not want to honor their one year warranty, and want to charge me another $225 dollars after I already paid them $450 to rebuild the watch. I want my watch back and repaired for free. It's December now and I have not had my watch since I brought it back to them to fix in September. Please expedite this process. Thank you, [redacted]. I have attached a copy of the receipt with the warranty and the date of service.

12/09/13

9pt;"> 

 

 

 

RE: Complaint- ID# [redacted]

 

 

 

 

To: [redacted]

or Whom It may Concern

 

 

 

 

I would like to go over the recent complaint that was received by [redacted].

 I acquired

the Watch Repair store in early September

as a purchase under new ownership. Mr. [redacted]

visited my job and presented me the watch that was damaged.   Mr. [redacted] then presented

 me the receipt that had a cleaning that was completed back in july.  He

stated that the watch is "now

 not working' after inspecting the watch I saw that

the damage was done by the fault of Mr. [redacted]. The watch showed

evidence of water

damage and the inside was damaged from the negligence.   A cleaning is not done by water, especially with Rolex watches.

 

I advised Mr. [redacted] that the watch was damaged due to water

and this is not under the warranty or

guarantee of the shop,this  was due to the fault of the customer.

 The receipt

also showed that the cleaning was done in the month of

july,the watch was brought to the job in the month of September, if there

 was any damage from the cleaning

then this would have been recognized immediately.

 

We pride in customer

 service at the watch repair shop so I offered

 Mr. [redacted]

a resolution, I told  him we will fix the watch free of labor but he would need to pay for the parts that was damaged

by the water. He agreed and the watch was fixed with a one year warranty.

 If he didn't agree to the terms, then the watch wouldn't have simply be given to us for repair.  The damaged was done by the owner and we provided free labor and even paid out of our own pockets

for extra expense.  Please discuss

this with Mr. [redacted] as he recognized his fault at that time and doesn't want to take self responsibility for his poor actions.  Thank you for your assistance with this matter.

 

 

 

 

 

The watch repair

Store

 

I took a very expensive watch in to get it opened so I could get it photographed and identified for insurance and estate purposes. It was running with a new battery put in by a local jeweler (stem out so it wouldn't run out the battery). He opened it, but not where I could see him doing it. When I got home, the watch was open but there was no battery in it. He probably took it so he could sell me a new one, sell that one, or put it in a new project he was working on. He stole a battery from a dead man's watch. Death and the will/probate process is stressful enough, but to have someone you should trust, steal from you--very dishonest and disrespectful and makes you think twice to take anything personal in to anybody, just do it yourself!

I made a mistake taking my watch here, he said he could fix it and cost $35..I left my watch, week later picked it up, took it home , stopped working..I looked closer to my watch, did not have the same parts in it...I ended up making 5 trips to this place, taking my watch back 3 times...the last time I picked it up, he took it out of the finish box, still not working..he looked at me and asked, what is the matter w... view more